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If there are any issues with her claim like questions about why she was laid off, it might go into adjudication. That's where NYS Department of Labor investigates further and it can take weeks or even months to resolve. Sometimes they contact the employer to verify information. Just be patient if this happens - calling constantly won't speed it up but I found a service called Claimyr that helped me get through to an actual agent when I needed answers about my adjudication. Check out claimyr.com and they have a demo video at https://youtu.be/qyftW-mnTNI showing how it works.
If you're having trouble reaching someone at NYS Department of Labor to get clarification on requirements, I had success using Claimyr (claimyr.com). They helped me get through to an actual agent when I couldn't get past the busy signals. There's a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Really saved me time when I needed answers about my claim status.
Also make sure you file your initial claim as soon as possible after becoming unemployed. There's a one week waiting period before benefits start, and any delays in filing can push back when you receive your first payment. The weekly claims have to be filed every week even if your initial claim is still being processed.
The whole system is a nightmare honestly. They make it as difficult as possible on purpose. I've been fighting with them for months over an overpayment notice that makes no sense. Good luck getting any real help from their customer service - if you can even reach them!
Don't listen to the negativity - most people get their benefits without major problems. Just be thorough with your application and keep good records. The key is filing consistently every week and responding quickly if they ask for any additional information.
I had a nightmare trying to get my 1099-G from NYS Department of Labor last year. The website kept crashing and when I called they said I had to wait for it to be mailed. If you still can't find yours online, you might need to call them directly. I used a service called claimyr.com that helped me get through to an actual agent - they have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Saved me hours of busy signals.
Yuki Ito
Other reasons they deny claims include not earning enough wages in your base period, being fired for misconduct, or failing to meet the job search requirements. But if you were legitimately laid off and have proof, this should be an easy appeal to win. Just make sure you understand the difference between a layoff and being terminated for cause when you explain your situation.
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Carmen Lopez
The NYS Department of Labor system is so broken, they deny legitimate claims all the time and make people jump through hoops to get what they're entitled to. It's like they hope you'll just give up and not appeal.
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