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The whole system is a nightmare honestly. They make it as difficult as possible on purpose. I've been fighting with them for months over an overpayment notice that makes no sense. Good luck getting any real help from their customer service - if you can even reach them!
Don't listen to the negativity - most people get their benefits without major problems. Just be thorough with your application and keep good records. The key is filing consistently every week and responding quickly if they ask for any additional information.
If there are any issues with her claim like questions about why she was laid off, it might go into adjudication. That's where NYS Department of Labor investigates further and it can take weeks or even months to resolve. Sometimes they contact the employer to verify information. Just be patient if this happens - calling constantly won't speed it up but I found a service called Claimyr that helped me get through to an actual agent when I needed answers about my adjudication. Check out claimyr.com and they have a demo video at https://youtu.be/qyftW-mnTNI showing how it works.
The whole quarter system is confusing AF. Like why can't they just use your last year's W-2? Would be so much simpler than this base period nonsense
Just be super careful about the reason for separation part. If you put down the wrong thing it can mess up your whole claim. For layoffs you want to select 'lack of work' or 'company downsizing' - don't accidentally pick anything that makes it sound like you quit or were fired for misconduct.
StarSailor
wait so interest stops during appeals? that doesnt seem right, why would they give you a free loan basically
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Dmitry Kuznetsov
•It's because you have due process rights. If the overpayment determination is wrong, you shouldn't be penalized with interest charges while exercising your right to appeal. It's actually pretty standard for government debt collection.
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Connor O'Brien
THE WHOLE OVERPAYMENT SYSTEM IS A SCAM!!! They make mistakes all the time and then charge YOU interest for THEIR errors. I got hit with a $3,400 overpayment that took 8 months to prove was wrong but by then I'd already paid hundreds in interest because I was scared not to pay.
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Yara Sabbagh
•That's awful! Did you ever get the interest refunded after proving it was their mistake?
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