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THE WHOLE SYSTEM IS DESIGNED TO MAKE YOU WAIT AND HOPE YOU GIVE UP!!! I had an employer who took 2 WEEKS to respond and NYS Department of Labor didn't do anything about it until I called and complained. Don't just sit there waiting - be proactive about following up!
To clarify the earlier question about weekends - yes, those 10 days include weekends and holidays. NYS Department of Labor counts calendar days, not business days, for employer response deadlines. Once that period expires without a response, the claim typically moves forward automatically unless there are other verification issues pending.
The whole system is so confusing honestly. I've been trying to reach someone at NYS Department of Labor for weeks to clarify some of these rules but can never get through on the phone. The automated system just hangs up on me after waiting forever.
I had the same problem until I found Claimyr (claimyr.com). They help you get through to actual NYS Department of Labor agents when you can't reach them yourself. There's a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Really helped me get my questions answered without the endless hold times.
One thing people forget is that if you're doing any kind of work, even gig work or odd jobs, you HAVE to report it on your weekly claim. The amount doesn't matter - report everything. NYS Department of Labor will calculate how it affects your benefits but not reporting can get you in trouble for fraud.
If you're having trouble getting through to NYS Department of Labor to ask questions about reporting work, I found this service called Claimyr that helps you actually reach a live agent. Check out claimyr.com - they have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. I used it last month when I had questions about reporting temporary work and it saved me hours of trying to call.
I had trouble getting through to NYS Department of Labor on the phone when I needed help with my claim timing. If you run into issues or need to speak with someone about your specific situation, I found this service called Claimyr that helped me get connected to an actual agent. They have a website at claimyr.com and there's a demo video at https://youtu.be/qyftW-mnTNI showing how it works. Made the whole process much less stressful when I had questions about my filing.
Just to add - if you were laid off make sure you get documentation from your employer about the reason. NYS Department of Labor will verify with them anyway but having it upfront can speed up the process. Also start thinking about your job search plan because you'll need to be actively looking for work and keeping records.
Freya Collins
I had a really hard time getting through to anyone at NYS Department of Labor to check on my claim status when I was in a similar situation. Kept getting disconnected or put on hold for hours. I ended up using this service called Claimyr (claimyr.com) that basically calls and waits on hold for you, then connects you to an actual agent when they pick up. There's a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Made it so much easier to get real answers about my adjudication timeline.
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Camila Castillo
•That sounds too good to be true, how much does something like that cost?
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Freya Collins
•I was skeptical too but it actually worked. They don't ask for any personal info upfront, you just give them your callback number and they call you when they get an agent on the line.
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LongPeri
Just want to add my experience - my employer responded on day 8 but didn't contest anything, just confirmed the separation details. My claim was approved 3 days later. So even if they respond, it doesn't necessarily mean bad news!
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