New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.



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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

same boat here, applied 2 weeks ago and still nothing

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You know what really gets me? They make this process SO difficult for people who are already stressed about losing their jobs. Like they WANT you to give up and not collect. The whole system needs to be overhauled but nobody in Albany cares about working people.

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for real, it's like they design it to be confusing on purpose

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I had so much trouble getting through to NYS Department of Labor when they flagged my claim for review. Kept getting disconnected after waiting on hold for hours. Finally used this service called Claimyr (claimyr.com) that calls them for you and gets you connected to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Saved me weeks of frustration trying to get answers about my disqualification.

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That sounds helpful! Did they charge a lot for that service?

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It was worth it to actually talk to someone who could explain exactly why my claim was under review and what I needed to do to fix it.

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The whole system is designed to deny as many people as possible! They'll find any excuse - didn't file your weekly claim on the exact right day, missed one job search contact, anything. It's all about saving the state money.

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That's not really true though. Most claims get approved if you follow the rules and meet the requirements.

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I had a nightmare trying to reach someone at NYS Department of Labor when I had questions about my eligibility after a layoff. Spent hours on hold and kept getting disconnected. Finally found this service called Claimyr at claimyr.com that actually got me through to a real person. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Might be worth checking out if you need to talk to someone about your specific situation.

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Thanks, I'll definitely look into that if I need to speak with someone directly about my options.

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The whole unemployment system is so confusing! Why can't they just have clear guidelines posted somewhere? I'm in a similar boat trying to figure out if I can retire early without losing everything.

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I had such a hard time getting through to NYS Department of Labor when I had questions about my claim status. The phone lines are always busy and the website chat never worked for me. I actually found this service called Claimyr (claimyr.com) that helped me get connected to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Saved me hours of calling and getting disconnected.

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How much does something like that cost? Seems like it might be worth it if you really need to talk to someone.

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It's definitely worth checking out if you're having trouble reaching them through normal channels. Much better than spending your whole day redialing.

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The weekly claim questions are pretty straightforward - did you work, did you look for work, are you able and available to work, etc. Just answer truthfully. If you worked any hours that week you have to report it and they'll reduce your benefits accordingly but you might still get partial benefits depending on how much you earned.

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This is really helpful, thank you! I feel like I understand the basics now.

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The NYS Department of Labor system is so frustrating!!! I've been trying to understand my benefit calculation for weeks and every time I call I get different information. One person told me they use gross wages, another said they adjust for certain deductions. Which is it??

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They definitely use gross wages from your employer's quarterly reports. No adjustments for taxes or deductions. The confusion might be coming from different representatives explaining the base period selection differently.

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Quick question - do overtime hours count toward the calculation? I worked a ton of OT last summer.

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Yes, all reported wages including overtime count. As long as your employer reported it to NYS Department of Labor, it's part of your benefit calculation.

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