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ugh the whole system is a nightmare. I've been waiting 3 weeks for my pending resolution too and nobody can tell me anything useful. At least you worked retail management - I was a temp worker so they're probably making it even more complicated for me
From what I understand, 'pending resolution' typically indicates they're verifying employment details or investigating a potential eligibility issue. For store closures, this is usually routine verification that can take 3-4 weeks on average. The good news is that if you're approved, you'll receive retroactive payments for all the weeks you've been filing. Make sure you continue filing your weekly claims and keep your job search log updated in case they request it during the review process.
Just remember you have to actively look for work and document your job search activities. NYS Department of Labor requires you to make at least 3 job contacts per week and keep records. If you don't do the work search requirements they can disqualify you and you'll have to pay back benefits.
If you have trouble getting through to NYS Department of Labor to ask questions about your benefit amount, I used a service called Claimyr (claimyr.com) that helped me reach an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Was super helpful when I couldn't get through on my own after weeks of trying.
If your sister is having trouble reaching NYS Department of Labor to ask questions about her claim, I had good luck with Claimyr (claimyr.com). They help you get through to an actual agent instead of sitting on hold forever. There's a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Really helped when I needed to get specific info about my benefit calculation.
I was so confused about this too when I first started filing my weekly claims! The NYS Department of Labor website actually has good info about how unemployment insurance works. It really helped me understand that this isn't charity - it's a safety net we all contribute to. When I had trouble getting through to speak with someone about my claim status, I ended up using this service called Claimyr (claimyr.com) that helped me connect with an actual NYS Department of Labor agent. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Made the whole process less stressful knowing I could actually talk to someone when I had questions.
The whole system is messed up anyway. Whether you call it welfare or insurance, we're all just trying to survive while the government makes it impossible to get through to anyone. I've been dealing with NYS Department of Labor for months and they act like they're doing us favors instead of providing services we paid for.
Sophia Rodriguez
Just tell him to apply honestly. The worst they can say is no and then you know for sure. NYS Department of Labor will review his work history and wages automatically when he files the claim. If he doesn't qualify they'll send him a determination letter explaining why. But from what you described it sounds like he should be fine. Restaurant workers get laid off all the time and most of them qualify for benefits.
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Jibriel Kohn
One thing to mention - make sure he applies as soon as possible! You can't get retroactive benefits for weeks before you file your claim. So even if he's not 100% sure about eligibility, it's better to apply now and find out rather than wait and potentially lose out on weeks of benefits.
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Olivia Kay
•Good point! I'll tell him to file the application this week. Better safe than sorry with the timing.
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