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I had this exact problem and couldn't get through to anyone at NYS Department of Labor for weeks. The phone lines are always busy and the online chat never works. Super frustrating when you're trying to stay compliant with your weekly claims.
If you're having trouble reaching NYS Department of Labor by phone, I found this service called Claimyr (claimyr.com) that helps people get through to unemployment agents. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Might be worth checking out for situations like this where you need to speak to someone about training requirements.
I had trouble getting through to NYS Department of Labor when I needed to check on my claim status after filing. Kept getting busy signals and disconnected calls. Someone told me about this service called Claimyr (claimyr.com) that helps you actually reach an agent. There's a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Saved me hours of calling.
The NYS Department of Labor system is so broken. I filed immediately when I got fired last year and it STILL took them 6 weeks to process my claim. Then they wanted all this additional documentation that they never asked for initially. It's like they design the system to frustrate people into giving up.
Just remember you have to actively look for work and document your job search activities. NYS Department of Labor requires you to make at least 3 job contacts per week and keep records. If you don't do the work search requirements they can disqualify you and you'll have to pay back benefits.
If you have trouble getting through to NYS Department of Labor to ask questions about your benefit amount, I used a service called Claimyr (claimyr.com) that helped me reach an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Was super helpful when I couldn't get through on my own after weeks of trying.
Kara Yoshida
The whole system is a joke anyway. I filed immediately when I got fired and STILL had to wait 6 weeks because they said they needed to 'investigate' my termination. Like what's to investigate - company had layoffs and I got cut!
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Elliott luviBorBatman
•sounds like your employer might have contested the claim or said you were fired for cause instead of laid off
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Philip Cowan
Just file now dude don't overthink it. Yeah you missed some weeks but better late than never. The longer you wait the more you're screwing yourself over.
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