I feel ur pain big time. I decided to just show up in person at the local career center. The security guard said they couldn't help with claims BUT he gave me a direct number to call that actually worked. Try going in person to any DOL office and ask nicely.

@76edea107492 I totally feel your frustration! I went through the exact same nightmare last year - calling hundreds of times, getting hung up on, watching my savings disappear while stuck in "pending" hell. What finally worked for me was a combination of things: I used that claimyr service people mentioned (totally worth it, got connected in 2 hours after weeks of trying), AND I contacted my assembly person's office for backup. The key is having multiple approaches going at once. Also document everything - screenshots, call logs, dates. When you do get through, ask for their direct extension so you don't have to go through the main number again. Hang in there, the system is broken but you WILL get your money eventually!

Try calling the Telephone Claims Center at 1-888-209-8124. Have your paperwork and tracking number ready. That's how I got mine pushed through after a 2 week wait. It takes forever to get through but it's worth it if you can spare the time. Best time to call is Tuesday or Wednesday right when they open.

I'm going through something similar right now - had to pay back an overpayment due to their calculation error too. It's so frustrating when they mess up and we're the ones who suffer the consequences. From what I'm reading here, it sounds like the timeline is really unpredictable - anywhere from 10 days to over a month. I'd definitely recommend trying multiple approaches: keep messaging through the portal, try calling that overpayment department number someone mentioned (press 5, then 2, then 1), and maybe consider reaching out to your assembly representative if it goes past 2 weeks. Document everything with dates and keep all your receipts. Hang in there - you're not alone in this mess of a system!

Just wanted to follow up - were you able to get through to anyone? Did any of these suggestions work for you?

That's amazing news! So glad the Claimyr service worked for you and you were able to get through to someone who could actually help. The "multi-week certification review flag" explains everything - it's frustrating that the system doesn't give you any indication of what's causing the delay. Hopefully your payments come through as promised and you can get caught up on rent. Thanks for updating us on what worked - this will definitely help others in similar situations!

Just to summarize what we've discovered for anyone else who might have this issue: 1. When you report being unavailable for work on any day during weekly certification (even for illness), it can trigger an availability review 2. During this review, the system may show contradictory information like "already certified" and "file new claim" simultaneously 3. A phone interview (sometimes called a hearing) may be scheduled to verify the reason for unavailability 4. You should continue to certify weekly while waiting for this process to resolve 5. Benefits will typically be reduced by 1/4 for each day you were unavailable (in a 4-day work week system) 6. The temporary hold on payment should resolve once the review is complete The key is to keep certifying and be available for any scheduled phone interviews. Most of these situations resolve within 2-3 weeks.

This is such a helpful thread! I'm dealing with a similar situation right now - my payment was delayed after I reported being sick for two days during my weekly certification. The system is showing the same confusing messages you described. Reading through everyone's responses, it sounds like this is pretty common when you report any unavailability. I found a notice in my documents section about a "determination interview" scheduled for next week. At least now I know what to expect and that I should keep certifying while I wait for it to be resolved. Thanks to everyone who shared their experiences - it's really reassuring to know this isn't as scary as it initially seemed!

UPDATE: I uploaded all my documents and called using the Claimyr service that someone mentioned. Actually got through to a real person (shocking!) who confirmed my documents were received and said I made it before the deadline. They also noted in my account that I never received the mail notification. Thanks everyone for your help - you literally saved me from a potential disaster with my benefits.

This is such a helpful thread! I'm in a similar situation - been on UI for 6 weeks and never got any mail about documents. Just checked my online account after reading this and sure enough, there's a message from 10 days ago asking for my W2 and last 3 pay stubs with a deadline next week. The notification system is definitely broken if so many people are missing these requests. Going to upload everything today just to be safe. Thank you all for sharing your experiences!