Pay nothing until a live NYDOL agent is on the phone with you.
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$0 upfront. We only hold your card.
No live agent, no charge.
$19.99 is charged only once a live NYDOL agent is on the phone with you.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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Ugh, I hate dealing with NYS Department of Labor calls when you need to contest these things. Spent hours on hold last time trying to get through to explain why my former employee shouldn't get benefits. There's actually a service called Claimyr (claimyr.com) that helps you get through to agents faster - they have a video demo at https://youtu.be/qyftW-mnTNI. Might be worth checking out if you need to contest the claim.
Thanks for the suggestion! Yeah I'm already dreading having to call them if this becomes an issue.
Your UI tax rate can go up if you have too many successful claims against your account, so it's definitely worth contesting if you have good documentation of misconduct.
That's a really good point about the tax rate impact. I didn't realize that having claims against your account could affect your rates going forward. Definitely makes it worth the effort to contest if you have solid documentation.
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also make sure you check your debit card balance online not just wait for a text notification, sometimes those are delayed
One thing that helped me track my payments better was setting up text alerts through the KeyBank debit card system (if you're using the standard NY unemployment card). You get notified immediately when funds are deposited, which takes the guesswork out of checking your balance constantly. Also, payments typically don't process on weekends or holidays, so if you certify late in the week, you might be waiting until the following Tuesday or Wednesday for the deposit.
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just make sure you document everything from your job - any emails, performance reviews, etc. if your employer tries to fight the claim you'll need proof
I went through this exact situation a few months ago - also retail, also "performance issues" with no formal documentation. The good news is that NYS Department of Labor generally sides with employees when employers can't provide concrete evidence of misconduct. The lack of written warnings actually works in your favor because it shows they didn't follow progressive discipline. File your claim ASAP since there's a waiting period, and be honest about the circumstances when you apply. Even if your employer contests it (which they might to avoid their unemployment insurance rates going up), you'll likely win an appeal hearing. Hang in there - the process can be stressful but you should be able to get benefits while you job search.
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This is really helpful information! I'm in a similar situation where I missed my interview last week and have been panicking about getting my benefits back. Reading through all these responses gives me hope that it's fixable. I'm definitely going to try calling (835) 209-5467 first thing tomorrow morning at 8am sharp. One question - for those who successfully got through and had their benefits reinstated, how long did it typically take from the rescheduled interview to actually seeing payments resume? I'm trying to plan my finances accordingly since I've already been without benefits for over a week now. Thanks to everyone sharing their experiences - this community is a lifesaver!
I've been following this thread closely since I'm dealing with a similar situation. Just wanted to share that I called (835) 209-5467 this morning right at 8:00 AM and got through after about 45 minutes on hold. The representative was really helpful and understanding about my missed interview. A few tips for anyone calling: - Have your NY.gov login info ready before you call - Write down your explanation beforehand so you don't fumble when they ask - They'll ask for your case number (found on any DOL letters you've received) - Be prepared to give specific dates of when you tried calling back The agent scheduled my new interview for next week and said to keep certifying weekly even while suspended. She also mentioned that if you're calling about a missed interview, don't hang up even if the hold time seems really long - they prioritize these calls but it can still take time to get through. Feeling much more hopeful now that I know this is definitely fixable! Thanks to everyone who shared their experiences here.
They gave me a specific day and a 2-hour window (like "Tuesday between 10am-12pm"). I definitely mentioned that I called back multiple times and even left voicemails - the rep said that absolutely helps show you weren't just ignoring the interview. She made a note in my file about my callback attempts. I'd recommend being very specific about when you tried calling back and how many times. Also, make sure your phone is on loud and keep it with you during your interview window - they said they typically don't call outside that timeframe but sometimes run a few minutes early or late.
Yes, they gave me a specific time window - mine is scheduled for Tuesday between 10:00-11:00 AM. They said they'll call within that hour and to make sure my phone is on and available the entire time. I definitely mentioned that I had called back twice trying to reach the original interviewer, and the agent seemed to note that as a positive. She said it shows I was trying to resolve the issue promptly rather than just ignoring it. Make sure you emphasize your callback attempts when you speak with them - it really does seem to help demonstrate good faith effort to comply with their requirements.
Dylan Mitchell
I've been dealing with NYS Department of Labor for months trying to get through their phone system to check on my claim status. If you're having trouble reaching them, I found this service called Claimyr (claimyr.com) that actually gets you connected to real agents. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Saved me hours of busy signals and getting disconnected.
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Sofia Martinez
•How much does something like that cost though? I'm already stressed about money while waiting for my benefits.
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Dylan Mitchell
•It's worth checking out their site for pricing, but honestly the time savings alone made it worthwhile for me. I was spending 3-4 hours a day trying to get through.
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Dmitry Volkov
The whole system is such a mess honestly... they spend billions but cant even keep their phone lines working properly or process claims without months of delays. Where's all that administrative money going??
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Dmitry Volkov
•I feel your frustration. From what I understand, a big chunk of those administrative costs goes to maintaining legacy computer systems that are decades old. The state has been trying to modernize but it's expensive and complicated. Still doesn't excuse the poor customer service experience though.
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