New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Just to add - if you do decide to appeal, make sure you keep filing your weekly claims even during the appeal process. If you win the appeal, you'll get paid for those weeks. If you don't file, you lose those weeks forever even if the appeal goes in your favor.

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I'm dealing with a similar situation right now and found out there are actually different types of disqualifications. For voluntary quit without good cause, it's what Zoe mentioned - you need to work and earn 10x your weekly benefit rate. But there's also a misconduct disqualification which has different rules. You should look at your determination letter carefully because it should specify which type you got. Also, definitely don't wait too long to appeal if you think you had good cause - that 30 day window goes by fast. I made the mistake of waiting and missed my chance.

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If you're having trouble getting through to NYS Department of Labor to verify your benefit amount or have other questions about your claim, I had success using a service called Claimyr (claimyr.com) that helps you get through to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. I was stuck on hold for hours trying to reach someone about my adjudication issue, but this got me through in about 20 minutes.

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Interesting, never heard of that before. Did they charge you anything for the service?

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Yeah there's a fee but honestly it was worth it to actually talk to someone instead of sitting on hold all day. The NYS Department of Labor phone system is so overloaded.

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The whole system is such a mess. They make it impossible to get straight answers about anything. I've been dealing with an overpayment notice for months and can't get anyone to explain why they think I owe money back. At least you're getting the max amount - that's something!

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@Gabriel Ruiz That overpayment situation sounds really frustrating! Have you tried requesting a written explanation of the overpayment determination? Sometimes seeing it in writing makes it clearer what period they re'claiming you weren t'eligible for benefits. You might also want to check if you can request a hearing if you disagree with their decision. The appeals process can be confusing but it s'worth pursuing if you think they made an error.

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Just to update everyone on the latest processing times - NYSDOL's current reported average is: - Monetary Determination letters: 5-10 business days - First payment after certification: 10-14 business days (if no issues) - Regular weekly payments: 2-3 business days after certification These times have actually improved since last year when they were severely backlogged. The key factor that delays most claims is incomplete or inconsistent information between what you provided and what your employer reported.

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That's really good to know, thank you. My employer and I are on good terms so hopefully there won't be any issues with the information matching up. I appreciate everyone's help!

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Filed my claim about 10 days ago and just got my letter yesterday! The process was pretty similar to yours - phone rep was actually really helpful and walked me through everything. My first certification is this Sunday so fingers crossed the payment comes through smoothly. One thing I noticed is they sent me a separate letter about work search requirements that came a few days after the monetary determination letter, so don't be surprised if you get multiple pieces of mail. Also make sure to save all the confirmation numbers they give you during the phone call - I wrote mine down and it helped when I had to reference my claim later.

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That's really encouraging to hear! I'm glad the phone rep was helpful for you too. I definitely wrote down all my confirmation numbers - good advice about keeping those handy. I hadn't thought about the work search requirements letter being separate, so thanks for the heads up. Hopefully your first payment goes smoothly this Sunday! It sounds like the system is working better than some of the horror stories I've been reading.

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My brother works in HR and he says their company pays like $800 per employee per year into unemployment on average. Seems like a lot but I guess it adds up when you consider all the people collecting benefits. The NYS Department of Labor definitely doesn't make it easy to understand how any of this works though.

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That sounds about right for a mid-range employer rate. The exact amount depends on the wage base and their experience rating, but $800 annually per employee is a reasonable estimate for many companies in New York.

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Just wanted to add that the NYS Department of Labor also adjusts these rates annually based on the overall health of the unemployment fund. In years when there are more claims (like during economic downturns), the rates can increase across the board. The taxable wage base also changes - it was $12,300 in 2025 but gets adjusted for inflation. One thing that surprised me when I was researching this is that employers can't pass these costs directly to employees - it's entirely employer-funded, which is different from other payroll taxes where costs are sometimes shared.

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basically if you quit or got fired for being bad at your job youre probably screwed. layoffs and company closures are usually fine though

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Another thing to watch out for is if you're getting any severance pay or vacation payout - that can delay when your benefits start. NY has a waiting period if you receive certain types of separation pay. Also, if you do any freelance or part-time work while collecting, you have to report it or they can deny future claims for fraud. Since you mentioned downsizing, make sure you have documentation of that (layoff notice, WARN Act notice if applicable) in case they question the separation reason.

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