New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Margot Quinn

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just here to say I FEEL YOUR PAIN. ny unemployment is the ninth circle of hell. hope u get ur card soon, friend.

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Kaitlyn Otto

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I'm dealing with the exact same issue right now! Filed 4 weeks ago, approved, but no card. Called every day this week and can't get through. The frustration is real. I saw someone mention contacting your state rep - definitely going to try that. Also going to look into that claimyr service people are talking about. We shouldn't have to jump through this many hoops just to get what we're entitled to. Hang in there, hopefully we both get our cards soon! 🤞

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Chloe Delgado

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Ugh yes, solidarity! 😫 It's so maddening that we have to become detectives just to get our own benefits. I'm definitely going to try the state rep route too - seems like multiple people have had success with that. Let me know if the claimyr thing works out for you! We've got this 💪

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Update from what I heard: NYSDOL is aware of the duplicate waiver emails and they're working on sending a clarification email to everyone affected. But don't wait for that email - if you're concerned, you should still call to verify your status. The new system migration has caused lots of headaches for both staff and claimants.

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Jamal Harris

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Thanks for the update! I managed to get through this morning after about an hour of calling. My original waiver was processed and approved, so I can ignore the new email. The representative said they're aware of the issue and working to fix it.

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Zainab Ismail

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Glad to hear you got it sorted out! For anyone else dealing with this - I work in IT and system migrations like this often trigger duplicate automated emails because the new system doesn't properly sync with historical data from the old system. It's frustrating but pretty common during transitions. Definitely always better to call and confirm rather than assume it's just a glitch, especially with something as important as overpayment waivers.

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Jamal Brown

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I finally got through to someone on the phone after trying all week! They confirmed they're reviewing old cases from 2020-2022 and many people need to resubmit their waiver forms. The agent said it's because they're using new federal guidelines to evaluate old cases and some people might actually qualify for waivers now who didn't before. So I guess it could be good news for some people? Anyway, they're giving everyone until March 31st to respond, even though the letters say different deadlines.

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Andre Laurent

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That's really helpful information, thank you! How did you finally get through to someone? I've been trying all day with no luck.

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Jamal Brown

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Honestly I just kept calling over and over for DAYS. Must have tried 100+ times. I started calling right when they open at 8am and finally got through yesterday. It's ridiculous how hard it is to reach them!

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Malik Johnson

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This is incredibly frustrating! I'm in the exact same boat - got the email yesterday referencing a letter I never received, and I completed my waiver back in 2021 too. Based on what everyone's saying here, it sounds like this is a widespread issue with their system overhaul. I'm going to log into my NY.gov account right now and look for that OVP-25 form. Thanks everyone for sharing your experiences - at least now I know I'm not going crazy and this isn't just happening to me! Really appreciate all the helpful advice about the March 31st deadline and the new federal guidelines.

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You're definitely not alone in this! I'm dealing with the exact same situation and it's been really stressful. The advice from @Mei Zhang about the OVP-25 form has been super helpful - I just submitted mine last night with all my old documentation attached. It s'so frustrating that we have to redo something we already completed years ago, but at least it sounds like if we qualified before, we should qualify again under the new system. Good luck with your submission!

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Madison Allen

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definitely file! even if its not a ton of money every bit helps when you're unemployed. the worst they can say is no but you'll probably qualify

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Aaron Boston

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I filed for unemployment after working part-time at a grocery store for about 6 months (roughly 28 hours/week at $15/hour) and I'm so glad I did! I ended up getting $165 per week which made a huge difference while job hunting. The application wasn't too bad - I did it online through my.ny.gov and it took maybe 30 minutes to complete. Just make sure you have your employment dates, employer info, and reason for separation ready. The hardest part was actually getting through the initial phone interview to confirm everything, but once that was done the weekly certifications are pretty straightforward. Don't overthink it - you paid into the system, so you deserve to use it when you need it!

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Angelina Farar

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This happened to my wife. The letter is legit but here's the thing - they are VERY picky about the content. Her first letter got rejected because she didn't "provide sufficient cause" for backdating. Second letter we were super specific about why she couldn't file (our internet was out for 3 weeks due to a storm, then she was in the hospital, etc). The more barriers you can list that prevented you from filing, the better chance you have. Don't just say you didn't know you should file.

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Zainab Ali

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I went through this exact same situation last year! The letter is definitely legit - it's called a "Request for Backdating" and NY requires it for any benefits more than 7 days before your filing date. In your case, since you filed in August but were unemployed since May, that's why they need the letter. Here's what worked for me: Keep it simple and factual. Explain that you were laid off on May 23rd but initially thought it might be temporary, so you delayed filing thinking you'd be called back. By the time you realized the layoff was permanent, several months had passed. Include your full name, claim ID, SSN (last 4), and phone number. Send it to the address Logan mentioned above, and definitely use certified mail. I got my backpay about 5-6 weeks after they received my letter. The key is following up every couple weeks to make sure it's being processed. Don't let them forget about you! You're entitled to those payments if you were eligible during that time period.

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