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Update from what I heard: NYSDOL is aware of the duplicate waiver emails and they're working on sending a clarification email to everyone affected. But don't wait for that email - if you're concerned, you should still call to verify your status. The new system migration has caused lots of headaches for both staff and claimants.
Thanks for the update! I managed to get through this morning after about an hour of calling. My original waiver was processed and approved, so I can ignore the new email. The representative said they're aware of the issue and working to fix it.
Glad to hear you got it sorted out! For anyone else dealing with this - I work in IT and system migrations like this often trigger duplicate automated emails because the new system doesn't properly sync with historical data from the old system. It's frustrating but pretty common during transitions. Definitely always better to call and confirm rather than assume it's just a glitch, especially with something as important as overpayment waivers.
I finally got through to someone on the phone after trying all week! They confirmed they're reviewing old cases from 2020-2022 and many people need to resubmit their waiver forms. The agent said it's because they're using new federal guidelines to evaluate old cases and some people might actually qualify for waivers now who didn't before. So I guess it could be good news for some people? Anyway, they're giving everyone until March 31st to respond, even though the letters say different deadlines.
That's really helpful information, thank you! How did you finally get through to someone? I've been trying all day with no luck.
Honestly I just kept calling over and over for DAYS. Must have tried 100+ times. I started calling right when they open at 8am and finally got through yesterday. It's ridiculous how hard it is to reach them!
This is incredibly frustrating! I'm in the exact same boat - got the email yesterday referencing a letter I never received, and I completed my waiver back in 2021 too. Based on what everyone's saying here, it sounds like this is a widespread issue with their system overhaul. I'm going to log into my NY.gov account right now and look for that OVP-25 form. Thanks everyone for sharing your experiences - at least now I know I'm not going crazy and this isn't just happening to me! Really appreciate all the helpful advice about the March 31st deadline and the new federal guidelines.
You're definitely not alone in this! I'm dealing with the exact same situation and it's been really stressful. The advice from @Mei Zhang about the OVP-25 form has been super helpful - I just submitted mine last night with all my old documentation attached. It s'so frustrating that we have to redo something we already completed years ago, but at least it sounds like if we qualified before, we should qualify again under the new system. Good luck with your submission!
definitely file! even if its not a ton of money every bit helps when you're unemployed. the worst they can say is no but you'll probably qualify
I filed for unemployment after working part-time at a grocery store for about 6 months (roughly 28 hours/week at $15/hour) and I'm so glad I did! I ended up getting $165 per week which made a huge difference while job hunting. The application wasn't too bad - I did it online through my.ny.gov and it took maybe 30 minutes to complete. Just make sure you have your employment dates, employer info, and reason for separation ready. The hardest part was actually getting through the initial phone interview to confirm everything, but once that was done the weekly certifications are pretty straightforward. Don't overthink it - you paid into the system, so you deserve to use it when you need it!
This happened to my wife. The letter is legit but here's the thing - they are VERY picky about the content. Her first letter got rejected because she didn't "provide sufficient cause" for backdating. Second letter we were super specific about why she couldn't file (our internet was out for 3 weeks due to a storm, then she was in the hospital, etc). The more barriers you can list that prevented you from filing, the better chance you have. Don't just say you didn't know you should file.
I went through this exact same situation last year! The letter is definitely legit - it's called a "Request for Backdating" and NY requires it for any benefits more than 7 days before your filing date. In your case, since you filed in August but were unemployed since May, that's why they need the letter. Here's what worked for me: Keep it simple and factual. Explain that you were laid off on May 23rd but initially thought it might be temporary, so you delayed filing thinking you'd be called back. By the time you realized the layoff was permanent, several months had passed. Include your full name, claim ID, SSN (last 4), and phone number. Send it to the address Logan mentioned above, and definitely use certified mail. I got my backpay about 5-6 weeks after they received my letter. The key is following up every couple weeks to make sure it's being processed. Don't let them forget about you! You're entitled to those payments if you were eligible during that time period.
Margot Quinn
just here to say I FEEL YOUR PAIN. ny unemployment is the ninth circle of hell. hope u get ur card soon, friend.
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Kaitlyn Otto
I'm dealing with the exact same issue right now! Filed 4 weeks ago, approved, but no card. Called every day this week and can't get through. The frustration is real. I saw someone mention contacting your state rep - definitely going to try that. Also going to look into that claimyr service people are talking about. We shouldn't have to jump through this many hoops just to get what we're entitled to. Hang in there, hopefully we both get our cards soon! 🤞
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Chloe Delgado
•Ugh yes, solidarity! 😫 It's so maddening that we have to become detectives just to get our own benefits. I'm definitely going to try the state rep route too - seems like multiple people have had success with that. Let me know if the claimyr thing works out for you! We've got this 💪
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