I heard they're updating their phone systems soon. Hopefully that'll make it easier to get through. Fingers crossed! 🤞

I'm going through the exact same thing! Been calling for almost two weeks now and it's beyond frustrating. What I've been doing is calling multiple times throughout the day - sometimes I'll call 10-15 times in a row because occasionally one will go through to the hold queue instead of getting that dreaded "high call volume" hangup message. Also, try calling on different days of the week - I've heard Tuesdays and Wednesdays might be slightly less busy than Mondays. It's absolutely ridiculous that we have to jump through all these hoops just to get basic help with our benefits. Stay strong and keep trying! 💪

Just wanted to add that even if you qualify for the maximum, your actual benefit duration depends on your total base period wages. In NY you can get up to 26 weeks of benefits, but some people with lower earnings might get fewer weeks. With your salary level you should get the full 26 weeks though.

One thing to keep in mind is that the $504 maximum is before taxes. NYS will withhold federal income tax (10%) if you elect it, and you'll owe taxes on unemployment benefits when you file your return. Also, make sure to file your claim as soon as possible - benefits are only backdated to the week you actually file, not when you lost your job. The online system at labor.ny.gov is usually the fastest way to get started with your initial application.

OMG the whole system is so confusing! I missed my first week of certification because I didn't know when to do it and now I'm scared my whole claim is ruined 😭

Hey everyone! I'm new to this whole unemployment process too and reading through these comments has been super helpful. I just wanted to add that I found the NY.gov mobile app actually explains the certification timing pretty clearly if you go to the "Weekly Certification" section - it shows your specific day based on your last name and has a little calendar view. Also, for anyone worried about the work search requirements, I called the customer service line early in the morning (like 8:05 AM) and got through on my third try. They confirmed that for restaurant workers, things like checking job boards, visiting restaurants in person, and even networking events all count toward your 3 weekly contacts. Hope this helps someone!

The whole overpayment system is such a mess!! They send these scary letters but don't explain anything clearly. I had a friend who got one and it turned out to be NYS Department of Labor's mistake but she still had to fight for months to prove it. Keep all your documentation from when you filed - pay stubs, work search logs, everything.

I went through this exact same situation last year with a $3,200 overpayment notice. The key thing is to act fast - you have 60 days from the notice date to request a waiver hearing. Don't ignore it hoping it will go away! I filled out Form IA 735.1 (Request for Waiver of Recovery of Overpayment) and included detailed financial info showing I couldn't afford repayment without serious hardship. It took about 4 months but they did approve my waiver. The most important thing is proving it was "non-fault" - meaning you didn't intentionally provide false information. If you were just following what you thought were the correct procedures after being laid off, that's usually considered non-fault. Get started on that paperwork ASAP!

CONTACT YOUR STATE ASSEMBLY PERSON!!!!!!! This is literally what they're there for. Mine helped me and my claim was fixed in 8 days.

I'm going through the exact same thing right now! Got my ID.me verification confirmed on 10/15 and still nothing. It's been 11 days and I'm starting to panic about my bills. From reading all these comments it sounds like there's no consistency at all - some people get paid in 4 days, others wait months. The fact that there's no communication about what's happening or how long to expect is the worst part. I'm definitely going to try contacting my assembly person tomorrow and if that doesn't work I might have to check out that claimyr service people keep mentioning. This whole system is absolutely broken.