One thing to keep in mind is that even if your initial claim is delayed, once it's approved you'll receive retroactive payments back to your filing date. So you won't lose any benefits you're entitled to, just the timing of when you receive them. Make sure you keep filing your weekly claims even while waiting for the determination.

I'm going through the exact same thing right now! Filed my claim about 10 days ago and it's been stuck on "under review" status with no updates. It's so stressful not knowing when to expect anything. I called the phone line multiple times but either get a busy signal or sit on hold for hours before getting disconnected. Has anyone had any luck getting status updates through their online portal, or is calling really the only way to get information about what's causing the delay?

If you're having trouble reaching someone at NYS Department of Labor to get clarification on your benefits, I had success using Claimyr (claimyr.com) to get through to an actual agent. They have a demo video at https://youtu.be/qyftW-mnTNI that shows how it works. Saved me hours of calling and getting busy signals.

just make sure you do your job search requirements too or they'll cut off your benefits even if your WBA looks good

Just wanted to add that if your mom is still worried, she can always call the Social Security Administration directly to confirm that unemployment benefits won't affect her disability payments. They have a customer service line and can give her peace of mind from the official source. But everyone here is absolutely right - these are two completely separate government programs with different funding sources and eligibility requirements. Your unemployment claim through NYS Department of Labor has zero impact on her Social Security disability benefits. Go ahead and file your claim - you've already waited 2 weeks and shouldn't delay any longer!

Just to add another perspective - I'm a former NYS Department of Labor employee and can confirm everything everyone has said here. Unemployment insurance and Social Security are administered by completely different federal and state agencies. UI falls under the Department of Labor system (both federal and state level), while Social Security is handled by the Social Security Administration. There's literally no computer system or database connection between them that would allow one to affect the other. Your mom's Social Security disability is based on her work history and medical condition - your employment status or unemployment benefits have absolutely zero bearing on her eligibility or payment amount. File your claim ASAP since you're already behind by 2 weeks!

UPDATE: I finally got through! I used the advice about calling super early in the morning (7:59am) and got connected after my 4th attempt. They reset my PIN, updated my address, and the agent confirmed that my payments are safe and will be accessible once I get my new card. The agent told me to wait 48 hours before calling KeyBank, so the address update has time to process in their system. Thanks everyone for your help!

That's awesome news, Ethan! Your success story will definitely help others who find themselves in the same situation. The early morning calling strategy seems to be the most reliable method based on what everyone's shared here. Thanks for updating us with the resolution - it's always great to see these posts have happy endings!

Just wanted to update - I sent in my certification history that the agent provided (after using Claimyr to reach someone), and I got confirmation yesterday that my verification was accepted! The letter says my benefits will continue without interruption. So there IS a solution to this, but you definitely need to get that official record from them.

FYI I just spoke to someone from NY unemployment (finally!!!) and they said this is part of a MASSIVE fraud investigation they're doing. Apparently there was some huge ring of people falsely certifying for others. She said they're sending these letters to thousands of people, even those who did everything correctly. She also said we're not supposed to send bank statements - only actual proof of certification.