In most cases payment holds are resolved within 3-4 weeks if there are no complications. Make sure you respond immediately to any requests for additional documentation if they contact you. Sometimes the hold is just a routine audit and will clear automatically.

I'm going through the exact same thing right now - been on hold for 10 days with no explanation. The uncertainty is the worst part because you can't plan anything or know when it might resolve. I've been calling the main number (888-209-8124) every morning right at 8am when they open, but even then I usually get a busy signal or get disconnected after waiting on hold for hours. One thing I did find helpful was checking the "Messages" section in my online account daily - sometimes they'll post updates there even if they don't email you. Hang in there, we're all dealing with this broken system together.

Make sure you understand exactly what weeks you're entitled to back pay for. The reversal should cover from your original filing date through when the appeal was decided, minus any weeks you might have worked or had other disqualifying factors. Also, be aware that the back pay will likely be subject to taxes, so don't spend it all assuming it's your full amount.

Hey Malik! I went through a similar situation about 6 months ago. One thing I wish someone had told me is to start documenting everything NOW - screenshot your online account status, save all the letters you're getting, and keep a record of when you filed each weekly claim. When I got my reversal, there was a discrepancy in how many weeks they calculated for my back pay, and having all that documentation saved me from losing out on about $800. Also, don't panic if your online account looks weird for a few days - sometimes it takes their system a bit to catch up with the appeal decision. The back pay should definitely come automatically, but it might show up as separate deposits rather than one lump sum.

Could be your bank too - sometimes they hold deposits for review especially if the amounts vary. Call your bank and ask if there's anything pending.

I'm going through the exact same thing right now! Filed my weekly certification on Sunday and it's now Thursday with no payment. My claim status shows active and no issues flagged. This is really stressful because I have bills due tomorrow. Has anyone tried contacting their local career center instead of the main phone line? I heard they might be able to help check on payment status.

idk why no one is saying the obvious but have you tried using a different device completely? my phone kept failing but my roommates iphone worked first try. something about the camera quality makes a huge difference.

I went through this exact same nightmare last month! What finally worked for me was using a friend's newer iPhone instead of my old Android - the camera quality made all the difference. Also, try doing it during off-peak hours like early morning (6-8am) when their servers aren't as overloaded. I know it's frustrating when rent is due, but don't give up on the online verification yet - it's still faster than mailing docs. If you do end up mailing, definitely send everything certified mail with tracking so they can't "lose" your paperwork. Hang in there, you'll get through this!

Once you can get a human on the phone this should be pretty easy to fix. I had a similar issue where the system miscalculated my hours. The rep was able to submit an adjustment and I got the money about a week later. But getting through is the hard part. I recommend using Claimyr.com to get past the busy signals - saved me hours of frustration!

This exact same thing happened to me last month! I worked a 15-hour shift at a restaurant (covered someone's shift plus my own) and reported it honestly for just that one Saturday. The system deducted benefits for TWO full days even though I clearly only worked one day. It's so frustrating because you're trying to be honest and follow the rules, but their outdated system punishes you for it. I ended up having to wait on hold for literally 3 hours before I got through to someone who could fix it. The rep told me it's a known issue with shifts over 10-12 hours - their system assumes you can't possibly work that long in one day so it splits it automatically. Completely ridiculous in 2025 when long shifts are so common. Keep calling and ask specifically for a "manual adjustment to your effective days calculation" - that's the magic phrase that gets them to actually look into it. Don't give up, you deserve that money!