You can also try using the NY.gov online portal to check your claim status and send messages, though they don't always respond quickly to the messages either. Sometimes you can resolve simple issues without having to call at all.

I feel your pain - I was in the exact same situation last month with my weekly certification stuck in pending status. What finally worked for me was calling the Telecert line at 1-888-581-5812 instead of the main customer service number. This line is specifically for weekly claim certifications and tends to have shorter wait times. When you call, press 1 for English, then 1 again for weekly claim certification, and you'll get connected to someone who can actually see what's causing the delay. I called around 2pm on a Wednesday and only waited about 45 minutes. Make sure you have your PIN and last 4 digits of your SSN ready. Hope this helps!

Yeah, the agent said if you don't qualify for a new claim, you should: 1. Apply for SNAP benefits if you haven't already 2. Contact your county's DSS about emergency assistance 3. Check with NY Housing for rent assistance programs 4. Visit your local career center for job placement help She also mentioned they have a program to help with retraining if you want to switch industries. I'm looking into that option now.

I'm in a similar situation - my benefits are ending next week and I'm really stressed about it. Reading through all these responses has been incredibly helpful! I had no idea about the 10x weekly benefit rule or that you could get SNAP while on unemployment. For anyone else who's panicking like I was, it sounds like the key things to do are: 1) Calculate if you earned enough during your benefit year (include ALL W-2 work, even short temp jobs), 2) If you don't qualify for a new claim, apply for SNAP and other assistance programs RIGHT NOW, 3) Use that Claimyr service to actually talk to someone at NYSDOL instead of waiting on hold forever. Thanks to everyone who shared their experiences - this community is a lifesaver when the official resources are so confusing!

The whole system is so unnecessarily complicated imo. Why can't they just give you a simple chart that shows exactly what you'll get based on what you earn? Instead we have to do math every week and hope we're understanding their 'allowance' calculations correctly.

This is really helpful info everyone! I'm in a similar situation working part-time while on unemployment. One thing I'd add is that the earnings allowance calculation happens automatically when you file your weekly certification - you don't have to do the math yourself. When you report your gross earnings for the week, the system calculates the 25% allowance and any deductions for you. You can see the breakdown in your payment history on the NY.gov portal. Just make sure you're reporting gross earnings (before taxes) not your take-home pay, since that's what they base the calculation on.

Just to add - FUTA tax rate is currently 6% but employers get credits for paying state unemployment taxes, so most end up paying around 0.6%. This doesn't come out of your paycheck as an employee, it's entirely paid by employers. The money goes into trust funds that help states pay unemployment benefits when people lose their jobs.

Thanks everyone for the detailed explanations! I was really confused when I first saw FUTA mentioned in my NYS Department of Labor paperwork, but now I understand it's just the federal framework that enables the state program. It's reassuring to know that my benefits are calculated based on New York state rules and my work history here, not some federal formula I don't understand. Really appreciate this community helping newcomers like me navigate the system!

Try contacting your state assembly person's office! Seriously, this was the ONLY thing that worked for me after weeks of calling NY unemployment with no luck. Their office has special contacts at the DOL and can often push claims through faster. Google your district and give them a call.

I went through this exact same situation about 6 months ago! My EAD expired while I was collecting unemployment and they cut me off for 3 weeks. The good news is you absolutely can get backpay once you show them your renewed permit. Here's what worked for me: 1. Upload your new work permit to your online account ASAP 2. Call the unemployment line - yes it's a nightmare but you HAVE to speak to someone. The automated system won't fix this 3. When you get through (and you will eventually), ask specifically for a "tier 2" agent who can handle work authorization issues 4. Have your old permit, new permit, and USCIS receipt ready It took me about a week to get through to the right person, but once I did they processed everything in one call and I had my backpay within 3 business days. Don't let them tell you that you're not eligible for those weeks - as long as you had a pending renewal application, you should get paid for that time period. Stay persistent! The system is frustrating but it does work eventually.