New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

I had this issue and it turned out someone had already filed a claim using my SSN!!! Call them ASAP and check if that's what's happening. Identity theft with unemployment is huge right now.

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Oh god that's terrifying. How did you finally get through to check?

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I used claimyr.com to get through after trying to call for days. The agent confirmed someone else had already filed using my info. Huge mess to clean up but at least I found out.

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I went through this exact same frustrating experience last month! The NY unemployment system is seriously broken right now. After multiple failed attempts online, I found that calling the unemployment office directly at 8:30 AM sharp (right when they open) gave me the best chance of getting through. It still took about 45 minutes on hold, but I was able to speak with an agent who filed my claim over the phone in like 10 minutes. She told me the online system has been having major issues since their last update and they're processing a lot more claims by phone now. Hang in there - once you get a human on the line, they can sort it out quickly!

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Just went through this same thing with a rental assistance program. They specifically told me unemployment doesn't count as public assistance but it DOES count as income that they need to verify. So make sure you have your benefit determination letter ready.

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I just want to add that if you're applying for federal programs, they often have very specific definitions. For example, HUD housing programs typically don't consider unemployment as "public assistance" but they do count it as income. State programs can vary though. I'd recommend looking for the program's definition section in their application materials - they usually spell out exactly what they consider public assistance. Good luck with your applications!

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The NYS Department of Labor system is such a nightmare. I swear they make it as difficult as possible on purpose. Good luck OP, you're gonna need it dealing with their bureaucracy.

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Same experience here, took me forever to get through to anyone when I had questions about my weekly claims.

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I went through something similar about 6 months ago when I had to quit due to a toxic manager. The key thing is to file your claim right away - don't wait any longer! When you file online, there's a section where you can explain why you left your job. Be detailed about the hostile work environment and mention that you have documentation. NYS DOL will schedule a phone interview to go over your case, and that's when you'll present your evidence (those text messages and HR complaint). Even if it takes a few weeks to get a decision, you'll still get backdated benefits to when you first filed if they approve you. The worst thing you can do is wait longer - every day you delay is a day you could potentially lose benefits.

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This is really helpful advice! I'm new to all this unemployment stuff and had no idea you could get backdated benefits. That makes me feel a lot better about filing now even though it's been two weeks. Quick question - when they do the phone interview, do they contact your former employer too to verify your story about the hostile work environment?

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Just wanted to update - my payment came through this morning! So it was exactly 2 business days like everyone said. Thanks for the reassurance, I was definitely overthinking it.

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Glad it worked out! The waiting is always nerve-wracking when you're counting on that money

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I'm in a similar situation - just got approved after a long wait and submitted my first weekly certification two days ago. Still haven't seen the deposit but reading these responses is really reassuring. It sounds like 2-4 business days is totally normal. I bank with Wells Fargo so hoping to see it by end of week. The anxiety of waiting for that first payment after all the paperwork and delays is real!

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Also worth noting that if you do get an overpayment notice, you can appeal it if you think it's wrong. NYS Department of Labor has to prove you weren't eligible for the benefits. Sometimes their calculations are wrong or they don't have all the information about your situation.

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How long do you have to appeal an overpayment notice? And do you still have to pay while the appeal is pending?

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You have 30 days from the date on the notice to file your appeal. Collection is usually suspended while your appeal is being reviewed, but you should confirm that with NYS Department of Labor when you file.

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Just went through this myself - got an overpayment notice for $3,400 last month. The key thing to understand is that NYS Department of Labor can request repayment even years later if they discover an error or if your situation changes. In my case, it was because I had reported my severance pay incorrectly when I first applied. The scariest part is they can take it from future tax refunds or garnish wages if you don't pay. My advice: keep detailed records of everything you report on your weekly claims and save all your documentation. If you're unsure about anything, it's better to call and ask than to guess wrong.

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$3,400 is a huge amount to suddenly owe back! That's really stressful. When you say they can take it from tax refunds or garnish wages, is there any way to set up a payment plan instead? I'm worried because if I did make a mistake somewhere, there's no way I could pay back thousands all at once.

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