New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Yes, attending job fairs absolutely counts as a work search activity! Other qualifying activities include: • Submitting job applications/resumes • Having job interviews • Registering with employment agencies • Meeting with career counselors • Taking civil service exams • Networking events specifically for job search • Creating profiles on job boards like Indeed/LinkedIn • Taking workshops through NY Career Centers Just make sure you document everything with dates, names of events/companies, and any contacts you made.

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Wow, that's really helpful. I didn't realize so many different things counted! I've updated my résumé today and will be uploading it to a few job sites. Sounds like I can count those as work search activities too. Thanks again everyone for all your help! I feel much less overwhelmed now.

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Just wanted to add something that helped me when I was in a similar situation last year - make sure to save confirmation numbers for EVERYTHING. When you file your initial claim, save that confirmation number. When you certify weekly, screenshot the confirmation page. When you do work search activities, keep records with dates and details. I had a friend who had issues with their claim and the DOL asked for proof of when they certified for certain weeks. Having those confirmation numbers saved her from weeks of back-and-forth trying to resolve the issue. The system can be glitchy sometimes and having your own records is a lifesaver. Also, if you're tech-savvy, consider setting up calendar reminders for your weekly certifications. Missing even one week can cause delays in your payments that are really hard to fix later.

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I'm in a similar situation right now - got a potential job offer coming up but still have about $5,800 left on my claim. Reading through everyone's responses here has been really helpful! It sounds like the key takeaway is that unemployment benefits work on a benefit year basis, not like a personal savings account. I had no idea that unused benefits just expire when your benefit year ends - that definitely changes how I'm thinking about this decision. Thanks to everyone who shared their experiences, especially those who went through the exact same situation. It's reassuring to know that taking a good job opportunity is always the smarter long-term choice, even if it means leaving some benefits unused.

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I'm glad this thread has been helpful for you too! I was in the exact same boat when I first started collecting unemployment - I had no idea how any of it worked and was so confused about what would happen to unused benefits. It's really nice to see everyone sharing their experiences because the official websites and documentation can be pretty confusing for newcomers like us. Good luck with your job offer! It sounds like you're making the right decision by prioritizing the employment opportunity over worrying about the remaining balance.

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This thread has been incredibly informative! I'm also dealing with unemployment benefits for the first time and had the same misconception that unused benefits would just sit there waiting for me to use them later. Reading everyone's explanations about how the benefit year system works has really cleared things up. It's definitely a relief to know that if you become unemployed again within the same benefit year, you can still access your remaining balance - I had no idea about that detail. For anyone else who's new to this like me, it seems like the main points are: 1) benefits are calculated fresh for each new claim based on recent work history, 2) unused benefits expire when your benefit year ends (52 weeks from initial filing), but 3) you can return to the same claim if you become unemployed again within that same benefit year. Thanks to everyone who took the time to share their experiences - it's so much more helpful than trying to decode the official government websites!

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Being fired for attendance doesn't automatically disqualify you but it does make things more complicated. During the adjudication process, NYS Department of Labor will contact both you and your employer to get the full story. Your former employer will probably argue it was misconduct, so you need to be prepared to explain your side clearly. Document everything and be ready to provide medical records if health was a factor.

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I'm new to this whole unemployment process but wanted to share what I learned from a friend who works in HR. She told me that NYS Department of Labor looks at whether your attendance issues were "willful" or due to circumstances beyond your control. If you have medical documentation showing you were genuinely ill, that's definitely not willful misconduct. Also, make sure to file your claim as soon as possible - there are time limits and you don't want to miss out on benefits you might be entitled to. The adjudication process can take a few weeks, but it's worth going through if you have legitimate reasons for your absences.

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This is really helpful advice! I'm dealing with a similar situation right now - got let go for missing work due to some family emergencies. I didn't realize that NYS Department of Labor distinguishes between willful misconduct and circumstances beyond your control. That gives me hope that my case might be viewed more favorably. Quick question though - when you mention filing "as soon as possible," do you know what the actual deadline is? I was terminated about a week ago and want to make sure I don't miss any important timeframes.

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I went through this exact same nightmare for almost a month! What finally worked for me was using a VPN to get a different IP address (the free ProtonVPN worked fine) and then trying at around 2-3 AM when the system has less traffic. Also make sure you're using a completely clean browser session - I used Edge in InPrivate mode with no extensions. The key thing that saved me was having absolutely everything prepared beforehand - all employment dates, addresses for the last 18 months, bank info, etc. written down so I could fill it out super fast without any pauses. The moment you hesitate or navigate away, their ancient system seems to time out. If the website keeps failing even after trying different approaches, honestly just bite the bullet and use one of those callback services like Claimyr that people mentioned. I was skeptical too but after weeks of frustration it got me through to an actual person who fixed my account in 10 minutes. Sometimes the website issues are actually backend problems that only an agent can resolve. Don't give up - their system is intentionally frustrating but you can beat it with the right strategy!

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This is exactly the kind of detailed advice I needed! The VPN idea is brilliant - I never thought about the system potentially flagging my IP after so many failed attempts. I've been trying during lunch breaks and evenings when everyone else is probably doing the same thing. Going to try the 2-3 AM approach this week with everything pre-written like you suggested. Really appreciate you sharing what actually worked instead of just saying "keep trying" like most people do. The fact that multiple people here have had success with Claimyr is making me less skeptical about it too. Thanks for giving me hope that this nightmare will eventually end!

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I've been battling this exact same issue for over a month now! The system crashes every single time right at the identity verification step. I've tried everything - different browsers, clearing cache, using my phone, even went to the library to try their computers. Nothing works. What's really frustrating is that I can see other people are getting through somehow, but the system seems specifically designed to fail. I've called the hotline probably 50 times and either get disconnected after hours of waiting or get that automated message saying they're too busy to take calls. At this point I'm seriously considering some of the solutions people mentioned here like Claimyr or contacting my state rep's office. This is ridiculous - I paid into this system for years and now when I actually need it, I can't even file a basic claim. The stress of being unemployed is bad enough without having to fight a broken website every day. Has anyone had luck with the mobile site approach someone mentioned? Willing to try anything at this point because I'm running out of savings fast.

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I feel you on this! The identity verification step seems to be where a lot of people get stuck - that's exactly where mine kept crashing too. The mobile site approach actually helped me get past that specific error. Try going to ny.gov on your phone browser instead of the full desktop site - it's a completely different system and seems more stable for that verification part. Also, if you do try the mobile route, make sure you're on wifi and not cellular data since the file uploads for ID verification can be finicky on mobile networks. Don't give up - I know it feels impossible but there are ways through this broken system!

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One thing to remember is that unemployment insurance is meant to be insurance - you pay premiums (taxes) and sometimes you have claims against the policy. It's the cost of doing business with employees. Focus on good hiring practices and clear documentation rather than worrying too much about one legitimate claim.

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As someone who's been through this recently, I can confirm what others are saying about responding to NYS Department of Labor forms promptly. Even though it feels intimidating as a first-time employer dealing with this, the process is pretty straightforward. Just be honest about the circumstances - if it was truly a layoff due to business conditions, that's exactly what unemployment insurance is designed to cover. Your tax rate might increase slightly over time, but it's gradual and based on your overall experience rating, not just one claim. The key is staying on top of any correspondence from NYS Department of Labor and keeping good records of employment decisions going forward.

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