New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Final update for anyone who finds this post later: My claim was approved! It took 5 days, not the 2-3 the agent initially said, but that's still way better than waiting for weeks. I got the determination letter today and my first payment should be processed next week. The key really was talking to an actual person who could understand my specific situation. Thanks everyone for your help and advice!

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Excellent news! Glad it worked out for you. This is a good example of why it's always worth applying even if you think you might not qualify. The rules have exceptions, and your specific circumstances matter.

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Congratulations on getting approved! This thread is super helpful for anyone dealing with the furlough-to-termination situation. I'm bookmarking this for future reference. It's crazy how the system can be so inconsistent - some people wait weeks while others get approved in days. Really shows the importance of getting the right agent who understands these edge cases. Thanks for sharing your updates throughout the process!

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This thread has been so educational! I'm currently on furlough myself and have been dreading the possibility of getting that termination letter. It's reassuring to know that there are provisions for our situation, even though the process seems so inconsistent. The fact that @CosmicVoyager got approved gives me hope. I'm definitely saving the info about Claimyr too - seems like having an actual agent who understands these edge cases makes all the difference. Thanks to everyone who shared their experiences here!

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This is such a basic question but the NYS Department of Labor makes everything so confusing! Why can't they just say 'most recent job title' instead of 'main occupation'?? The whole system is designed to trip people up I swear.

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I know right! Everything about filing unemployment is unnecessarily complicated.

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The terminology can definitely be confusing, but once you understand what they're looking for it gets easier to navigate the system.

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Just went through this same process last month! Definitely use "retail supervisor" since that was your most recent position. The NYS Department of Labor uses this mainly to categorize your claim and for their records. Your food service experience will still be valuable and you can include all of that work history in the employment section. The key is being consistent throughout your application - whatever you put as your main occupation should match what you list as your last job. Good luck with your claim!

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Thanks for sharing your recent experience! That's really helpful to know about being consistent throughout the application. I hadn't thought about making sure the main occupation matches what I put as my last job - that's a great point that could definitely save me from confusion later.

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Good luck with everything! The transition from workers comp back to job searching can be stressful but at least you have the settlement to help while you look for work.

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I went through something similar about 6 months ago with a knee injury workers comp case. The most important thing is having that medical clearance documentation ready - NYS Department of Labor will definitely want to see that you're physically able to work. Also, when you file online, there's a specific section about workers comp benefits where you'll need to be upfront about the settlement. They mainly care about whether any part of the settlement covers future wage loss (which it sounds like yours doesn't). The whole process took about 3 weeks for me to get approved. Make sure you start your work search activities right away since they'll ask for proof of job hunting efforts. Best of luck!

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This is really helpful, thank you! I'm glad to hear the process went smoothly for you. I've already started looking at job postings online and have a few applications ready to submit. It's good to know that 3 weeks is a reasonable timeframe to expect. I was worried it might take much longer given that workers comp was involved. Did you have to provide any specific documentation about your settlement beyond just mentioning it in the application?

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@Savannah Vin They didn t'ask for the actual settlement paperwork during my application, but I did keep copies ready just in case. They were more focused on the medical clearance and making sure I understood the work search requirements. Since you re'already preparing job applications, you should be in good shape! The key is being proactive with documenting your job search efforts from day one.

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I'm so sorry you're going through this nightmare with NYSDOL. Four months is absolutely unacceptable, especially when you're facing car repossession. I went through something similar last year and the stress was overwhelming. A few additional suggestions that might help: 1. If you have a Twitter account, try tweeting @NYSDOL with your case details - they sometimes respond faster to public complaints 2. When you call, press 1 for English, then 1 for unemployment, then 2 for existing claim, then 3 for payment issues - this routing sometimes gets you to different representatives 3. Try calling the Teleclaim line at 888-581-5812 and pressing 0 to speak to someone - it's meant for weekly claims but sometimes they can transfer you to the right department The fact that your car is about to be repossessed should definitely qualify you for expedited processing. Make sure you mention "financial hardship" and "imminent loss of transportation" in every communication. Keep us updated on how the assembly member contact goes - that's often the breakthrough people need. Hang in there!

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Thank you so much for these additional tips! I hadn't thought about trying Twitter - that's actually a really smart idea since they probably don't want negative publicity. I'll try that phone routing you mentioned too. I've been just hitting the main options but maybe a different path will get me to someone who can actually help. The teleclaim line idea is interesting - worth a shot at this point! I'm feeling a bit more hopeful with all these suggestions. Will definitely keep everyone posted on what works. Really appreciate you taking the time to help!

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I'm really sorry to hear about your situation - 4 months is way too long to wait for unemployment benefits, especially when you're facing car repossession. I had a similar experience last year where my claim was stuck for 2+ months. What finally worked for me was a combination of things: 1. I found my local assembly member's office was incredibly helpful - they have a direct line to DOL and can often get answers within a few days 2. The UI-640 hardship form that someone mentioned is crucial - make sure to include documentation about your car repossession threat 3. I also had success calling right at 8am when they open, but instead of the main line, try 888-209-8124 One thing that might be happening is your claim could be stuck in "adjudication" - which means they're reviewing something but haven't told you what. Sometimes it's as simple as needing to verify your last employer or work dates. Don't give up! The squeaky wheel gets the grease with NYSDOL unfortunately. Keep calling, keep emailing, and definitely pursue that assembly member contact. Your benefits are there waiting for you - it's just a matter of getting the right person to push your claim through. Hang in there!

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Just went through this whole process myself! Had 5 calls total over 6 months - they're definitely not monthly like I thought they'd be. The timing seems totally random but they do eventually stop once you establish a pattern of compliance. My advice is to always answer unknown NY numbers during business hours and keep a simple log of your job search activities. Makes the calls way less stressful when you're prepared!

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this is really reassuring! i was getting stressed thinking id have to deal with these calls every single month for however long unemployment lasts. good tip about keeping a job search log too - probably makes the whole conversation go smoother when you can just rattle off what youve been doing

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Thanks everyone for sharing your experiences! I'm on my second call and was definitely worried this would be a monthly torture session. Sounds like it varies a lot but eventually stops - that's a huge relief. @Sophie Hernandez your breakdown was super helpful, especially about keeping detailed job search records. I've been kind of winging it with my documentation but clearly need to get more organized before the next call hits!

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