New York Unemployment

Pay nothing until a live NYDOL agent is on the phone with you.

Can't reach New York Unemployment? Claimyr calls for you, so you don't have to wait on hold.

$19.99StandardOne price
$0 upfront. We only hold your card.
No live agent, no charge.

$19.99 is charged only once a live NYDOL agent is on the phone with you.

Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call
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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Hassan Khoury

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The whole system is rigged against workers anyway. Companies know exactly how to fire people 'for cause' to avoid paying higher unemployment taxes. Meanwhile we're stuck trying to figure out these impossible rules just to get benefits we already paid into

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I hear you but the rules exist for a reason. If everyone who quit could get unemployment the system would be broke even faster than it already is

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Nina Fitzgerald

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I went through something similar a few months ago. The key thing I learned is that NYS Department of Labor looks at whether you had a "compelling reason" to quit. Toxic behavior from supervisors can qualify, but you really need solid documentation. I kept a detailed log with dates, times, and what happened each incident. Also saved any written communications that showed the problematic behavior. When I applied, I wrote a clear timeline in my application explaining how I tried to address the issues internally first. It took a while to get approved but they eventually ruled in my favor. The documentation made all the difference - don't just rely on your word against theirs.

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Chase routing number rejected for NY unemployment direct deposit despite accurate information

So I've been trying for over a week now to set up direct deposit for my unemployment benefits through the NYS Department of Labor website and keep hitting a wall. When I try to enter my bank information (it's Chase), I'm getting this frustrating error message saying "This routing number cannot be used. Please use a traditional checking account or check 'cancel direct deposit' and receive a free KeyBank debit card." I triple-checked my routing number (121000497) against my actual check from THOMAS B. ANDERSON and MARY ANDERSON and online banking - it's definitely right! I know for sure this is a regular checking account, not savings or anything special. I've double checked the account number (1234567890) too. The website shows a sample check image that clearly marks where to find the routing number and account number, and I'm 100% following those instructions. The website says: "To register for direct deposit or change your current checking account information, please enter your 9-digit bank routing number and checking account number." And there's a warning that says "Important: Please be sure to enter your checking account information accurately. If you don't enter accurate information, your benefit payments may be delayed for 14 to 21 days." The site also mentions that "Before direct deposit can begin, a test transaction will be sent to your financial institution to verify the routing and account numbers. This test will take approximately 5 days from the time you submit the request for direct deposit." But I keep getting the same error message every time I try: "This routing number cannot be used. Please use a traditional checking account or check 'cancel direct deposit' and receive a free KeyBank debit card." Has anyone else had this problem lately with the NYS Department of Labor website? Do I actually need to just accept the debit card option? I really don't want to wait another 14-21 days for benefits while they mail me a card as the website warns. This is so frustrating! Any help appreciated!

I'm dealing with the EXACT same issue right now! Been trying for 3 days straight with my Chase account and getting that same error message every single time. It's so frustrating because I know the routing number (121000497) and account number are 100% correct - I've checked them against my checks, online banking, even called Chase to verify. The most annoying part is that the error message makes it sound like there's something wrong with my account type, but it's just a regular checking account I've had for years. I've used this same account for direct deposit with other employers without any issues. Reading through all these responses, it sounds like calling the unemployment office is really the only solution, even though getting through seems nearly impossible. I might try that Claimyr service someone mentioned since I literally cannot afford to spend 3+ hours on hold every day trying to get through. Has anyone had success just waiting it out? Like, does the system sometimes randomly start accepting the same routing number after a few days? Or is this definitely something that requires human intervention to fix?

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Zara Shah

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I don't think waiting it out works unfortunately. I had the same exact issue for over 2 weeks and it never resolved on its own. The system seems to have certain routing numbers flagged and won't accept them no matter how many times you try. From what I've seen in this thread, you really do need to either get the ACH routing number from Chase (which might be different) or talk to an unemployment rep who can manually override the system. The Claimyr service does seem legit based on the other comments - might be worth the cost if you can't afford to spend hours on hold every day like the rest of us!

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Yara Haddad

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I'm having this EXACT same problem right now! Also with Chase, same routing number (121000497), and I've been banging my head against the wall for days. I even went to a Chase branch yesterday and had them print out my account details to triple-check everything - all correct, but the NY DOL system just keeps spitting back that same "traditional checking account" error. What's really getting to me is that this is literally the same account I use for my payroll direct deposit from my part-time job, so I know it works fine for electronic transfers. The NY unemployment system is just completely broken. I'm probably going to try calling Chase tomorrow to ask about the ACH routing number that @Zainab Ahmed mentioned, but honestly after reading all these horror stories about 3+ hour hold times, I might just bite the bullet and use that Claimyr service. At this point I'd rather pay a small fee than lose my sanity trying to get through to an actual human at the unemployment office. Thanks everyone for sharing your experiences - at least now I know I'm not going crazy and this really is a widespread system issue!

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Aisha Abdullah

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I'm in the exact same boat with Chase! Been fighting this for over a week now and it's driving me insane. The fact that so many people are having this issue with the same routing number makes it clear this is definitely a system problem on NY DOL's end, not our banks. I tried the ACH routing number suggestion someone mentioned earlier but Chase told me they only have one routing number for my region. Really thinking about trying that Claimyr service too since I literally cannot spend entire days on hold. Keep us posted on what ends up working for you - we're all in this together! 😤

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Yara Nassar

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yeah same thing happened to my cousin last year she just filed again right away and got approved

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Lucas Turner

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@Sofia Morales - since you mentioned your job ended last month and you've earned more wages since October, you should definitely be able to file a new claim right away. The monetary requirements are based on your earnings in the "base period" (usually the first four of the last five completed calendar quarters), so your additional work since the denial could make you eligible now. Just make sure to gather all your recent pay documentation before applying online. Good luck!

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I went through this exact situation last year and it's really frustrating. Your unused days do disappear when you hit your BYE date - there's no way around it. The key thing is to file your new claim immediately when your BYE date hits, even if you're not sure you'll qualify. For your part-time work, you'll need to calculate if you earned at least 10x your weekly benefit amount during your entire benefit year (not just those 6 weeks). So with a $504 weekly benefit, you'd need $5,040 total. Also make sure that work was in "covered employment" - regular W-2 employment usually counts, but 1099/contractor work typically doesn't. Even if you don't think you qualify, still file the new claim and keep certifying weekly during the processing period. The worst they can say is no, but at least you'll have tried everything. And if by chance you do qualify, you'll get backpaid for those weeks you certified. The system definitely isn't perfect, but those are your best options. Good luck with your job search!

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I'm dealing with this same situation right now and it's really stressful! My BYE date is coming up in about 3 weeks and I have around 45 days left. From everything I've read here and researched, it sounds like those days will just disappear no matter what. One thing I wanted to add - I called the NY DOL line using that Claimyr service someone mentioned and actually got through to speak with an agent. They confirmed that unused benefit days don't carry over past your BYE date, but they also told me about something called "transitional jobs" programs that some counties offer for people who are having trouble finding work. Might be worth looking into if you're in a participating county. Also, make sure when you do file your new claim that you report ALL wages earned during your benefit year - even small amounts from gig work or temporary jobs. Sometimes people are surprised to find they actually do qualify when they thought they wouldn't. The agent told me the system looks at your total earnings across the entire benefit year, not just recent work. Hang in there - the job market is tough right now but things will turn around!

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Rhett Bowman

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That's really good information about the transitional jobs programs! I hadn't heard about those before. Do you know if there's a specific website or number to call to find out which counties participate? I'm willing to look into any option at this point. And you're absolutely right about reporting all wages - I'll make sure to include everything when I file my new claim, even the small amounts. Thanks for sharing what the agent told you, it gives me a bit more hope that there might be some options I haven't considered yet.

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Ruby Knight

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LISTEN UP PPL - PayPal works but u gotta do it right: 1. Use a VERIFIED PayPal account 2. Double check routing/account #s 3. Wait 1-2 certification periods before the change takes effect 4. Keep old account open until new deposits start 5. Check ur email for PayPal notifications Been using it for a year, zero probs. Just follow the steps and ur good 💯

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Tony Brooks

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this is super helpful thank u!!

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wish id known this earlier lol struck out 3 times trying to set mine up

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Romeo Barrett

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I've been using PayPal for my NY unemployment for about 4 months now and it's been solid. The key thing is making sure your PayPal account is fully verified with your SSN and everything. I had one hiccup in the beginning where a payment got delayed because I hadn't confirmed my phone number, but once that was sorted it's been smooth sailing. Takes 2-3 days just like a regular bank transfer. Way more convenient than dealing with traditional banks if you don't have one nearby.

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