Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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Just to follow up - were you able to get your ID.me verification sorted out? I'm curious what solution worked for you since others might have the same issue.
I think it was around $20 or something like that - honestly worth every penny when you consider how much time I would have wasted trying to get through on my own. Plus I was starting to panic about missing my weekly certification deadlines. The agent was really helpful and knew exactly what to do to fix the stuck verification. Way better than sitting on hold for hours just to get disconnected!
@Beatrice Marshall I paid $19 for Claimyr and it was totally worth it! I was skeptical at first too, but after spending literally days trying to get through the regular phone lines with no luck, it was such a relief to actually talk to someone who could help. The agent knew immediately what the problem was and fixed it on the spot. When you re'dealing with stuck benefits payments, $19 is nothing compared to the stress and lost time of trying to navigate the system alone.
I'm dealing with this exact same issue right now! Been 4 days since I completed the ID.me verification and still no confirmation email or status update in my unemployment account. The whole process is so unclear - you'd think they'd have better communication about something this important. Thanks for posting this question because the responses here have been really helpful. I'm going to try checking the Claims Status section like someone mentioned, and if that doesn't show anything I might have to bite the bullet and use one of those callback services to actually get through to a human.
@Diego Fernández I just went through this nightmare myself! The verification status confusion is absolutely maddening. Here s'what I learned from my experience: the Claims Status section is definitely the most reliable place to check - it ll'show Identity "Verified if" it actually went through, even when the main dashboard doesn t'update. Also, if you end up needing to call, try early morning right (at 8 AM or) late afternoon - seems like there are slightly shorter wait times then. The Claimyr thing really does work though - I was skeptical but it saved me so much frustration when I finally broke down and used it. Good luck!
@Diego Fernández I just went through this exact same headache last week! The ID.me verification system is so poorly integrated with NYSDOL it s'ridiculous. What finally worked for me was logging directly into my ID.me account not (through the unemployment portal and) checking if my verification was actually complete there first. If it shows as verified on ID.me but not reflecting in your unemployment account, then it s'definitely a system communication issue on NYSDOL s'end. I ended up having to call and get an agent to manually refresh my account status. The whole process shouldn t'be this complicated for something so critical to people s'benefits!
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One more thing to check - log into your NY.gov ID account (not just the unemployment portal) and make sure there are no general notifications or documents there. Sometimes communications get sent to your general NY.gov account rather than appearing in the unemployment portal specifically.
That's a good suggestion - I just checked and there's nothing there either. I'll update this thread once I manage to get through to someone. Thanks everyone for all your help and suggestions!
I went through something very similar last year! Was approved but no payments for about 5 weeks. In my case, it turned out there was a "wage verification hold" that wasn't showing up anywhere in my portal - the system was waiting for my previous employer to respond to a wage inquiry they had sent. The crazy part is that this hold isn't visible to claimants, only to the agents when they look at your account internally. What finally worked for me was calling the technical support line (1-888-581-5812) instead of the regular claims line. They were able to see the hold immediately and escalate it to get resolved. Try that number if you haven't already - the wait times are usually shorter than the main line. Also, document everything! Screenshot your account status, save confirmation numbers from your weekly certs, etc. When you do get through, having all that info ready will help them resolve it faster. You should definitely get all your back pay once this gets sorted out.
Thank you so much for this! I had no idea there was a separate technical support line. I've been calling the main claims line this whole time and getting nowhere. I'll definitely try 1-888-581-5812 first thing tomorrow morning. A "wage verification hold" that's invisible to claimants sounds exactly like something that could be happening to me. I really appreciate you sharing the specific number and your experience - this gives me hope that there's actually a solution!
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I had trouble reaching NYS Department of Labor to check on my back pay status when this happened to me. Ended up using claimyr.com to get through to an actual agent who confirmed everything was processing correctly. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Made it so much easier than trying to call myself and getting hung up on constantly.
How much does that service cost? I might need to check on my payments if they don't show up soon.
It's worth checking out their site for details. For me it was worth it just to get peace of mind that everything was processing normally instead of worrying about it.
The NYS Department of Labor system is SO SLOW with back payments! Even when they say it's approved it can take another week or two to actually see the money. I was approved on a Thursday and didn't get my back pay until the following Tuesday. Just be patient but definitely keep checking your account daily.
That's good to know about the timing! I was getting worried when I didn't see the back pay immediately after approval. I'll keep checking my account daily like you suggested. Did you get all your weeks at once or did they come in separate deposits?
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sometimes the delay is because they're doing an employer verification and your former employer isn't responding. if you have any contacts at your old job, ask them to check if they got any requests from unemployment. my old HR lady found unemployment emails in their spam folder!
That's a really good point - I'll reach out to my former boss tomorrow and ask if they've seen any verification requests
This whole thread is so helpful! I'm dealing with something similar - been waiting 6 weeks and my claim shows "under review" but I got my determination letter 3 weeks ago. Reading through everyone's experiences, I think I'm going to try the multi-pronged approach: calling right at 8am, contacting my assemblyperson, and maybe trying that Claimyr service if nothing else works. It's insane that we have to jump through all these hoops just to get benefits we're entitled to. Thanks everyone for sharing what worked for you - gives me hope that I'll eventually get through this mess!
Sean Doyle
The NYS Department of Labor system is such a joke. They make us jump through hoops every week then can't even process payments on time. Been dealing with this bureaucratic nonsense for months!
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Zara Rashid
•tell me about it... at least we're getting something though, better than nothing I guess
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Carmella Popescu
I'm experiencing the same issue - my payment has been pending since Tuesday and I usually get it by Thursday. Reading through these comments, it sounds like processing delays are pretty common right now. Has anyone tried contacting their local career center? Sometimes they can provide updates on system-wide issues or check if there's something specific holding up your claim. Really hoping this resolves soon for all of us!
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