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I'm in a similar situation and have been trying to call the NYS Department of Labor for weeks to ask about benefit amounts but can never get through! The phone lines are always busy and when I do get in the queue I get disconnected. Has anyone found a better way to reach them? This is so frustrating when you're trying to plan your finances.
I had the same problem trying to reach NYS Department of Labor agents until someone told me about Claimyr (claimyr.com). They actually get you connected to the unemployment office without having to wait on hold forever. I used it last month and got through to an agent in like 10 minutes. There's a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Definitely worth checking out if you're stuck trying to get answers about your claim.
just a heads up the weekly amounts change every year so make sure youre looking at 2025 rates not old info. also in nyc the cost of living is crazy so even the max barely covers rent but its better than nothing i guess
@Isabel Vega so true about NYC rent! I m'paying $2800 for a 1BR in Brooklyn so even max benefits would only cover like half. Did you find any other assistance programs that helped bridge the gap? I m'wondering if there are emergency rental assistance programs still available or food assistance I should look into while I m'between jobs.
same boat here, filed last month and still waiting. at least you know what to expect now. the waiting is the worst part but once it gets going the payments come regularly
Don't panic - you're actually in a pretty normal spot right now! The "claim pending" status is typical for the first week or two. Here's what helped me when I went through this process: 1) Set up email/text alerts in your my.ny.gov account so you don't miss any requests for documents, 2) Start keeping a job search log RIGHT NOW even before approval - I use a simple spreadsheet with company name, position, date applied, and contact method, 3) File your weekly claim this Sunday regardless of pending status (this tripped me up initially), and 4) Be patient with the determination letter - mine took about 10 business days. The system is slow but it does work eventually. You've got this!
This is super helpful! I'm also new to this and was wondering - when you say "file your weekly claim this Sunday regardless of pending status" - do you mean every Sunday or just this coming Sunday? And is there a specific time I should do it by? I want to make sure I don't mess up the timing since @Zoe Papadakis mentioned she s'worried about doing something wrong too.
I'm dealing with this exact same frustrating situation! Got an overpayment notice for $875 back in April and absolutely ZERO instructions on how to pay it. I've been checking my portal constantly, called dozens of times with no luck getting through, and the stress is eating me alive. Reading through everyone's experiences here has been incredibly helpful though - sounds like getting a real person on the phone is really the only way to get clear guidance. I'm definitely going to try that claimyr service that so many people have mentioned since the regular phone system seems completely broken. It's insane that they can tell you that you owe money but then make it nearly impossible to actually pay it back! The thought of penalties and interest piling up while I'm stuck in limbo is giving me anxiety. Thanks everyone for sharing your stories - at least I know I'm not alone in this nightmare!
I feel your pain! I'm in almost the exact same situation - got my overpayment notice in May for $1,100 and it's been crickets ever since. The lack of clear instructions is absolutely maddening! I've been reading through all these comments and it really seems like the claimyr service is the way to go. So many people have had success with it after struggling for months trying to get through on their own. The fact that they can connect you with a real person who actually knows how the system works sounds like a miracle at this point. I'm definitely going to give it a try this week because this uncertainty is driving me crazy. Hang in there - sounds like once you get through to someone it gets resolved pretty quickly!
I'm in the EXACT same situation right now! Got an overpayment notice for $1,650 in March and it's now almost August with absolutely no payment instructions. I've been stressing about this for months, checking my portal daily and finding nothing. After reading all these comments, I'm convinced that getting someone on the phone is the only real solution. The claimyr service that everyone keeps mentioning sounds like exactly what I need - I had no idea something like that even existed! I've probably tried calling 30+ times over the past few months and never got through once. The anxiety of not knowing if penalties are building up in the background is horrible. I'm definitely going to try claimyr this week because I just want this resolved and off my mind. Thanks to everyone who shared their experiences - it's such a relief to know I'm not the only one dealing with this confusing mess of a system!
I'm jumping in here because I just went through this exact same situation 2 months ago - NY benefits expired, three kids, former restaurant worker, the whole thing. It's absolutely terrifying but you WILL get through this. Here's what actually worked for me: I applied for emergency SNAP and HEAP the same day my benefits ended (don't wait - the approval process takes time). Then I hit up every single temp agency in my area in one day - brought copies of my resume and was working within 48 hours doing warehouse shifts. Not glamorous but it kept food on the table. The game changer was when I found out about NY's Rapid Response services - they're specifically for people who've exhausted unemployment. They connected me with a 6-week customer service training program that was completely free and included job placement help. I'm now working full-time at a credit union making $22/hour with full benefits. The key is to take ANY income while you build toward something better. Also, hit up local food pantries immediately - there's no shame in feeding your kids. You're a good parent doing whatever it takes. This community has given you amazing advice - now just pick 2-3 things and start tomorrow. You've got this!
This is exactly what I needed to hear right now - thank you for sharing your success story! It gives me so much hope to know someone in my exact situation made it through and is now doing well. I'm definitely going to look into the Rapid Response services tomorrow - I had no idea that even existed. The credit union job sounds perfect, especially with benefits. I really appreciate you mentioning the food pantries without judgment too. I've been hesitant about that but you're right - feeding my kids is what matters most. Your timeline of getting temp work within 48 hours is encouraging - I thought it would take much longer. Going to follow your advice and pick a few concrete actions to start with tomorrow instead of trying to do everything at once. Thank you for proving that there really is light at the end of this tunnel!
I'm reading through all these responses and just wanted to add something that helped me when I was in a similar situation last year - don't overlook your local Workforce1 Career Centers. They have services specifically for parents like emergency childcare assistance while you're job hunting or in interviews, which was a huge help for me. They also have partnerships with employers who understand that people coming off unemployment need flexible start dates and are willing to work with your situation. The center near me had a "rapid hire" event every Friday where local employers would do on-the-spot interviews for immediate openings. I know it feels impossible right now, but you're clearly a hard worker (6 years at the same restaurant shows loyalty and reliability) and employers need people like that. Also, with all your restaurant experience, don't forget about catering companies - they often pay better than restaurants and the work can be more predictable. Some even offer benefits if you work a certain number of events per month. Keep pushing forward - from everything I'm reading here, you're building a solid plan and you're going to make it through this!
Chloe Green
Just went through this same situation last week! @Skylar Neal you definitely don't need the employer UI account number to file your initial claim. I was panicking about the same thing but it turns out the NYS system just needs your employer's exact business name, their address, and your employment dates. Make sure you use the EXACT name from your paystubs - don't abbreviate anything. The Department of Labor will handle the matching on their end. I was able to file successfully without any employer account numbers. Don't stress about the deadline - as long as you have your basic employment info, you should be good to go!
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NebulaNova
•Thanks so much @Chloe Green! This is exactly what I needed to hear. I was getting really anxious about potentially missing my filing window because I couldn't get that account number. I'll go back into the system tonight and just focus on getting the employer name exactly right from my paystubs. Really appreciate everyone's help here - this community is a lifesaver when dealing with all this bureaucracy!
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Maggie Martinez
I went through this exact same headache a few months ago when I got laid off from my retail job. Like everyone else is saying, you definitely don't need that employer UI account number to file your initial claim. The NYS system can be really confusing because some of the older help pages still mention it, but the current online filing process at my.ny.gov just needs your employer's business name exactly as it appears on your paystubs, their address, and your employment dates. I made the mistake of trying to abbreviate my company's name the first time and got an error, but once I put in the full legal name it went through fine. Don't let this delay your filing - you've got enough to worry about after being laid off without stressing over information you don't actually need!
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Raj Gupta
•@Maggie Martinez thank you for sharing your experience! It s'really helpful to know that others have been through this same confusion. I m'definitely going to be extra careful about using the exact company name from my paystubs when I file tonight. It s'such a relief to know that multiple people have successfully filed without that account number - I was starting to think I was missing something important. The stress of being unemployed is enough without having to navigate confusing government systems!
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