New York Unemployment

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

I went through something similar last year and can share what happened. I forgot to report about $200 in odd jobs over a few weeks. When I realized my mistake, I immediately called NYS Department of Labor (took forever to get through) and voluntarily reported it. They were actually pretty understanding since I came forward on my own. They calculated an overpayment of about $85 that I had to pay back, but no penalties since it was clearly an honest mistake and I self-reported. The key is being proactive - don't wait for them to find it during an audit. Document everything about the work you did (dates, amounts, who paid you) before you contact them. It shows you're being thorough and honest about the situation.

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@GalaxyGazer Thank you for sharing your experience! That's really reassuring to hear that NYS Department of Labor was understanding when you self-reported. $85 overpayment is way more manageable than what I was imagining. Did you have to provide documentation about the work you did, or did they just take your word for it when you called? I'm going to start gathering all the details about that $150 job before I contact them - dates, who paid me, what the work was. Better to be over-prepared than caught off guard if they ask for specifics.

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I was in a similar situation a few months ago and want to share some practical advice. First, definitely contact NYS Department of Labor as soon as possible - waiting only makes it look worse if they discover it themselves. When you call, have all your documentation ready: exact dates you worked, amount earned, and who paid you. They'll ask specific questions and being prepared shows good faith. In my case, I had unreported income of about $300 over several weeks and they calculated an overpayment, but because I self-reported they waived any penalties. The overpayment was much less than I expected because they only reduce benefits proportionally, not dollar-for-dollar. The whole process took about 6 weeks to resolve, and I was able to continue receiving benefits for the weeks where I properly reported income. Don't panic - honest mistakes happen and they handle them much differently than intentional fraud.

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@Arjun Patel This is incredibly helpful, thank you! I m'feeling much more confident about handling this now. It s'reassuring to know that NYS Department of Labor distinguishes between honest mistakes and intentional fraud, especially when you self-report. I was worried they d'treat any unreported income the same way regardless of intent. Your point about the overpayment being proportional rather than dollar-for-dollar is also really important - I had assumed they d'want back every penny I received during those weeks. I m'going to gather all my documentation this weekend and call them first thing Monday morning. Did you find any particular time of day better for getting through to someone, or is it just a matter of persistence with the busy signals?

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Thanks for all this info everyone! I'm actually in a similar boat - been working in customer service for about 2 years making around $45K. One thing I'm wondering about is the waiting period. I heard there might be a one-week waiting period before benefits start? Also, does anyone know if they verify employment with your previous employer right away, or does that happen later in the process? Want to make sure I have realistic expectations for timing.

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Hey Isaiah! There actually isn't a waiting period anymore in NY - they eliminated that back in 2020. You should start getting benefits for your first eligible week if your claim is approved. As for employment verification, NYS Department of Labor does reach out to employers but it usually happens after you've already started receiving benefits, not before. They'll send your employer a notice about your claim and the employer has a chance to respond if they want to contest it. The initial approval is usually based on the wage information they already have on file from your employer's quarterly reports. Just make sure all your employment dates and wages are accurate when you file!

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Your part-time to full-time transition shouldn't be an issue as long as you meet the minimum earnings requirements. NYS Department of Labor needs you to have earned at least $2,600 in your highest quarter and total earnings of at least $3,900 in your base period (first 4 of the last 5 completed quarters). With 3 years of work history including that full-time period, you should easily qualify. The system automatically pulls your wage data from employer reports, so they'll see your entire work history. Just be prepared - the online application can be glitchy during peak times, so try filing early in the morning or late evening for better luck getting through.

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The system is so confusing with all these overlapping rules. I think as long as you're honest about everything and report all your income you should be fine. Just document everything in case they ask questions later.

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I went through this exact situation about 6 months ago. The key thing is getting proper medical documentation from your doctor stating what type of work you can perform with your limitations. NYS DOL will want to see that you're genuinely able to work within certain restrictions, not just that you want to try working. I'd also recommend keeping detailed records of your job search efforts focused specifically on positions that match your physical capabilities - this helps prove you're "available for work" within your limitations. The process took about 3 weeks for them to review my case, but I was eventually approved for both benefits simultaneously.

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This is really helpful to hear from someone who actually went through it successfully! Can you share what kind of documentation your doctor provided? I'm wondering if a simple note saying I can do light work is enough, or if they need something more detailed about specific limitations and capabilities.

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ID.me verification error with NY unemployment: "Social Security/DOB doesn't match DOL records" - stuck in loop since September 10th

I just tried to login to my unemployment account yesterday morning (September 10th at around 2:42pm) and got this weird error message about ID.me verification. The entire screen showed this message: "ID.me Verification - verification failed between the information entered through ID.me and the information you provided to New York State. Your Social Security Number or date of birth does not match DOL records." It keeps telling me to call 1-877-221-4000 but I've been trying for hours and can't get through to anyone. The system keeps looping me back to the same verification page no matter what I do. I literally can't access any of my benefits information. I noticed there was also a banner at the top of the NY Department of Labor page saying "On August 23, the FDA announced the full approval of the Pfizer BioNTech COVID-19 vaccine for the prevention of COVID-19 disease in individuals age 55 and older." But I couldn't get past this verification error to even see my account. The error page had links for "Services," "News," "Government," "COVID-19 Vaccine," and other NY State navigation options, but every time I try to access anything related to my unemployment claim, it pushes me back to this ID.me verification error. It's showing my name in the corner with a "Sign Out" option, but I can't access any actual account features. I swear all my info is correct - I've been claiming benefits since February with no issues until this suddenly happened. The page says something about "please verify your evidence record and try again" which makes no sense because I haven't changed any information. Has anyone else run into this problem? Any solutions that don't involve calling that impossible-to-reach phone number? I've tried different browsers, clearing cache, and even using my phone instead (which shows it was 74°F and partly sunny), but nothing works.

I feel you on this! Just went through the exact same thing last month and it was absolutely maddening. The ID.me verification loop is like being trapped in digital purgatory. What finally worked for me was getting through to a live agent who explained that there was a tiny formatting difference in how my name appeared in their different systems - something I never would have figured out on my own. The agent was able to manually sync the records and I was back in within 10 minutes. Definitely try the claimyr service that others mentioned - I was skeptical at first but they really do get you connected to someone who can actually help. Don't give up, this is totally fixable once you get the right person on the phone! Keep all your documents handy when you call.

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This is so reassuring to hear! I'm new to this community and just started dealing with unemployment issues. The ID.me verification problem sounds terrifying but knowing that others have gotten through it successfully gives me hope. I haven't hit this specific issue yet but I'm bookmarking claimyr.com just in case. It's crazy how complex they've made what should be a straightforward process. Thanks for sharing your experience - it really helps newcomers like me understand what we might be dealing with!

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Just joined this community after hitting the exact same ID.me verification nightmare! Been locked out for 3 days now and reading through everyone's experiences here is both terrifying and oddly comforting - at least I know I'm not alone in this mess. The loop is driving me absolutely insane and I'm already behind on bills. Going to try claimyr.com right now based on all the success stories here. It's wild that we need a third-party service just to access our own benefits, but desperate times call for desperate measures. Fingers crossed this works! Will update if I get through. Thanks everyone for sharing your solutions - this thread is a lifesaver! 🙏

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Welcome to the community! I'm new here too and just went through this exact same ID.me hell last week. The loop is absolutely maddening - I felt like I was going crazy refreshing the same error page over and over. Claimyr really does work though! I was skeptical about paying for it but honestly it was worth every penny to get my sanity back. Took about 2 hours from signing up to getting connected to an agent who fixed everything in under 5 minutes. Make sure you have all your documents ready when they call you back - driver's license, social security card, etc. The verification specialist I talked to was super helpful and explained that it's usually just a tiny data mismatch between systems. Rooting for you! 🤞

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ugh the adjudication process is SO frustrating!! I've been waiting 4 weeks now and can't get through to anyone at NYS Department of Labor to find out what's going on. They really need to improve their communication about these delays.

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I had similar issues getting through to NYS Department of Labor about my adjudication status. What finally worked for me was using Claimyr (claimyr.com) - they help you get through to an actual agent. There's a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. I was able to talk to someone within a day and get an update on my case.

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Really? I've never heard of that service. Did they actually help resolve your adjudication issue or just get you information?

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just keep filing your weekly claims even during adjudication! thats important so you dont lose benefits for those weeks

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Good point! I wasn't sure if I should keep filing or wait for the adjudication to finish. Thanks for clarifying that.

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