New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

One thing to keep in mind is that your benefits might be subject to federal income tax, so that $504/week could be even less take-home depending on your tax situation. You can choose to have 10% withheld for federal taxes when you file your weekly certifications. Also, since you're in finance, you might want to look into whether your company offers any outplacement services - many larger firms do, and that can help with your job search requirements while you're collecting benefits.

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That's a really good point about the tax withholding - I hadn't even thought about that. At my income level I'm definitely going to owe taxes on unemployment benefits. Do you know if the 10% federal withholding is usually enough or should I expect to owe more at tax time?

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The 10% withholding might not be enough depending on your overall tax situation. Since unemployment benefits are taxed as ordinary income, if you find another high-paying job later in the year, those benefits could push you into a higher bracket. I'd recommend either having extra withheld or setting aside additional money for taxes. Also, some states tax unemployment benefits too, though New York doesn't, so that's one less thing to worry about.

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Another thing to consider is timing if you do get laid off in January - that's actually a good time to file because your benefit year will run through the end of December, so you'll have the full 26 weeks available if needed. Also, start documenting everything now about your work history and wages. NYS Department of Labor sometimes has issues with their wage records, especially for high earners, so having your own pay stubs and tax documents ready can speed up the process. And don't forget - even though $504 is way less than your current income, it's still something, and every week you delay filing after becoming unemployed is money left on the table since you can't backdate claims.

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This is really helpful advice, especially about the timing and documentation. I'm curious though - you mentioned that NYS Department of Labor sometimes has issues with wage records for high earners. What kind of issues should I watch out for? Is it common for them to underreport earnings or delay processing because of the amounts involved?

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The worst part about these weekly claim questions is that they never explain what happens if you get it wrong until AFTER you've already been disqualified or overpaid. The NYS Department of Labor system should give you warnings or explanations before you submit, not weeks later when they decide to audit your claim.

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exactly! like why can't they just make the questions clearer instead of making us guess what they want

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I totally understand the confusion with these questions! I've been filing for about 3 months now and had to learn the hard way. Here's what I figured out: For the work refusal question, they're looking for actual job offers you turned down - not just jobs you didn't apply for or volunteer opportunities. And yes, online applications absolutely count as job contacts! I keep a simple spreadsheet with the date, company name, position, and method (online, email, phone, etc.). The NYS Department of Labor website actually has a job search log template you can download. One tip - if you're ever unsure about how to answer, it's better to call and ask than to guess wrong. I learned that the hard way when I had to deal with an overpayment notice because I misunderstood the earnings question.

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One thing I wish I had known earlier - if you do any freelance or gig work while collecting unemployment, you have to report ALL income, even small amounts. I got in trouble for not reporting a $50 freelance writing job because I thought it was too small to matter. NYS Department of Labor can cross-reference with tax records, so it's better to be completely transparent about any work you do, even if it seems insignificant.

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That's really good to know about reporting all income! I've been doing some small tutoring jobs on the side and wasn't sure if I needed to report those. Better to be safe than sorry - the last thing I want is to get my benefits suspended over something like that. Thanks for the heads up @Savanna Franklin

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Another thing to consider is that unemployment benefits can affect your eligibility for certain means-tested programs if you're also receiving other government assistance. The unemployment income counts toward your total household income for things like SNAP benefits or Medicaid eligibility calculations. It's not necessarily a reason not to file, but it's worth checking how it might impact other benefits you're receiving. Also, keep really good records of all your job search activities - screenshots of applications, contact info for places you applied, etc. If NYS ever audits your work search requirement compliance, having detailed documentation makes the process much smoother.

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Really appreciate this detailed breakdown @Jackson Carter! The point about other government benefits is something I hadn't considered at all. I'm not receiving any other assistance right now, but it's good to know for the future. The documentation tip is especially helpful - I've been kind of casual about keeping track of my job applications so far. Sounds like I should start treating it more like a formal process with proper records. Thanks for taking the time to share these insights!

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I tried calling NYS Department of Labor to get clarification on my benefit amount but couldn't get through after waiting on hold for over an hour. Their phone system is impossible! Has anyone found a better way to reach them?

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I had the same problem trying to reach NYS Department of Labor about my claim status. I ended up using this service called Claimyr (claimyr.com) that helps you get through to unemployment agents. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Saved me hours of trying to call and actually got me connected to someone who could answer my questions about benefit calculations.

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Just want to add that you also have to factor in taxes. The unemployment benefits are taxable income so you might want to have them withhold federal taxes or set aside money for when you file. Learned that the hard way last year!

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That's a really important point about taxes! I hadn't thought about that. Do you know what the withholding rate is if you choose to have taxes taken out? And is it just federal or do they also withhold state taxes for New York?

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I'm going through the exact same nightmare right now! Filed my claim 4 weeks ago and it's been stuck on "pending review" ever since. The worst part is I keep seeing people who filed after me already getting their benefits. I've probably called 50+ times with no luck - either busy signals or getting disconnected after hours on hold. It's so frustrating because I worked and paid into this system for years, and now when I actually need it, they make it nearly impossible to access. Reading through these comments, it sounds like calling is basically mandatory now even though the website makes it seem like everything can be done online. Might have to try that claimyr service people keep mentioning since the traditional methods clearly aren't working. Thanks for posting this - at least I know I'm not alone in this mess!

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I feel your pain completely! Same exact situation here - filed weeks ago, stuck on "pending review" while watching others who applied later get approved. The system is absolutely broken. From what I'm reading in all these comments, it really does seem like calling is basically required now despite what the website suggests. The claimyr service keeps coming up as something that actually works when the regular phone lines fail. It's ridiculous that we have to resort to third-party services just to access benefits we've paid into, but if it gets results... 🤷‍♀️ Stay strong and don't give up - you've earned these benefits!

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I'm in the exact same situation! Filed my claim 3 weeks ago after getting laid off from my retail job and it's been stuck on "pending review" ever since. I've called probably 30+ times with zero success - always busy signals or getting hung up on after waiting forever. It's so stressful watching my bills pile up while the system just sits there doing nothing. Based on all these comments it really sounds like you HAVE to call to get anywhere, which is insane since the website makes it seem like everything should work online. Definitely going to try calling right at 8am tomorrow and maybe look into that claimyr service if that doesn't work. Thanks for posting this - it helps knowing I'm not the only one dealing with this broken system!

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