New York Unemployment

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
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  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

UGH the wage requirements are SO confusing and they don't explain it clearly anywhere on the website!!! I went through this same thing last year and it took FOREVER to get a straight answer from anyone. The system is designed to confuse people I swear. But yeah definitely apply because you never know until you try.

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I feel you on the confusion. The NYS Department of Labor website is not user-friendly at all. But the good news is once you submit your application, they'll send you a determination letter that explains exactly how they calculated your benefit amount or why you were denied.

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Just to add some specific numbers - for 2025, you need at least $2,600 in your highest quarter and total base period wages of at least $3,900 (which is 1.5 times $2,600). Your $4,200 total could definitely work if it's distributed right across the quarters. The base period is usually the first 4 of the last 5 completed quarters before you file. Don't let the confusing requirements stop you from applying - I've seen people surprised by getting approved when they thought they wouldn't qualify!

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Just make sure you don't quit before the actual move happens! I made that mistake and it complicated my claim because NYS Department of Labor said I quit prematurely. Wait until you have the official relocation date and then you can quit with good cause.

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Good point, they gave us 30 days notice so I'll wait until closer to the actual move date. Thanks for the heads up!

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I just went through something similar when my company relocated from Albany to NYC. The key thing is that NYS considers it "constructive dismissal" when the relocation makes it unreasonable for you to continue working there. In my case, I had to demonstrate that the commute would be over 2 hours each way or that relocating wasn't financially feasible. Keep all documentation about the move announcement, including emails about the timeline and new location. When you file, be very specific about why the relocation creates an undue hardship - whether it's distance, commute time, or family obligations that prevent you from moving. The adjudication process took about a month for me but I was ultimately approved. Don't let HR discourage you - they often don't know the specific unemployment regulations.

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The whole system is so confusing!! Why don't they explain this stuff better when you first apply? I've been terrified to take any work because I thought I'd lose everything.

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right?? the nys department of labor website is terrible at explaining the rules

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Just want to add my experience - I was in a similar situation and decided to keep filing while working part-time. Best decision I made! The partial benefits really helped bridge the gap until my hours increased. The key is being completely honest about your earnings on the weekly certification. NYS Department of Labor has gotten pretty good at cross-checking with employers, so don't try to hide income. Also, if your part-time job does become full-time and you're earning over your benefit amount, your claim will just go dormant and you can reactivate it later if needed without losing your remaining benefit weeks.

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omg the NYS Department of Labor system is such a mess. why can't they just automatically continue benefits if you're still unemployed??? makes no sense to put people through all this paperwork again

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I understand the frustration, but they need to recalculate eligibility and benefit amounts based on more recent work history. The system is designed to encourage people to return to work and ensure benefits are based on current wage patterns.

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Just went through this exact situation in January. You definitely need to file a new claim - don't wait until the last minute! I made that mistake and had a 2-week gap in payments. The good news is that if you qualify, your new benefit year starts fresh with up to 26 weeks of benefits again. But like others mentioned, your weekly amount could change depending on your wages during the new base period. I'd recommend applying online about 10 days before your current benefit year expires to give yourself some buffer time for processing.

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I'm dealing with this exact same issue right now! Been trying for 4 days straight and getting nowhere. Reading through all these responses has been super helpful - I had no idea about the late night trick or that there was an ID.me mobile app. I'm definitely going to try the 11pm-2am window tonight, and I'll also disable my ad blocker and privacy extensions like others suggested. It's frustrating that we have to jump through all these hoops just to verify our identity, but at least there seem to be some workarounds. Thanks everyone for sharing your experiences - gives me hope that I'll eventually get through this!

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Hey Emma! I just went through this exact same nightmare a few weeks ago. The late night approach really does work - I finally got through at around 1:15am after failing for over a week during normal hours. Also, definitely try the mobile app if the browser version keeps failing. One thing I'd add is to make sure you have good lighting and a clean background when doing the ID verification photos - sometimes the system is picky about that too. Don't give up, you'll get through it! The combination of late night timing + disabling extensions + mobile app seems to be the winning formula for most people.

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I'm new to this community but unfortunately not new to this ID.me nightmare! I've been stuck for 6 days now and my patience is completely shot. Reading through everyone's suggestions here has been a lifesaver though - I had no idea there were so many potential workarounds. I'm going to try the late night approach tonight (seems like 1-2am is the sweet spot based on what everyone's saying), and I'll also download the ID.me mobile app and disable my browser extensions. If that doesn't work, I might look into the Claimyr service or visit my local career center. Just wanted to say thanks to everyone who shared their experiences - it's comforting to know this isn't just me being incompetent with technology! Will definitely update once I (hopefully) get through this mess.

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Welcome to the community Zoe! I totally understand your frustration - I went through this exact same thing a couple months ago and it was absolutely maddening. The late night approach really seems to be the most reliable solution based on everyone's experiences here. I'd suggest trying around 12:30-1:30am since that seems to be when the system is least overloaded. Also, make sure you have all your documents ready beforehand so you can move through the process quickly once it starts working. The mobile app definitely seems to work better than the browser version for a lot of people too. Hang in there - you're definitely not alone in this struggle and you will get through it! Looking forward to your success update!

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