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I'm going through the exact same thing right now - filed 3 weeks ago and still showing "claim under review" with no other details. It's so frustrating not knowing what's causing the delay or how much longer it might take. I've been calling every day but can never get through to speak with anyone. The automated system just repeats the same "your claim is being processed" message. Really hoping someone here has recent experience with how long these reviews actually take because I'm getting really worried about my finances too.
I'm in the exact same boat - filed my claim about 2.5 weeks ago and it's been stuck on "claim under review" the whole time. The lack of communication is the worst part. I've tried calling dozens of times but either get disconnected or sit on hold for hours with no luck. Really wish they would at least give us an estimated timeline or explain what's causing the delays. Hang in there - hopefully we'll both hear something soon!
I've been dealing with NYS Department of Labor claims for a few years now and unfortunately the processing times have gotten much longer recently. Two weeks is still within the normal range, but I understand how stressful it is when you're waiting for money you need. A few things that might help: 1) Make sure you're continuing to certify for weekly benefits even while under review - this is crucial, 2) Check if you have any outstanding documents they might need in your online account, and 3) Try calling the Telecert line (888-581-5812) early in the morning around 8am when call volume is lower. The "claim under review" status usually means they're verifying your employment history or separation reason with your former employer. Hang in there - most claims do get processed eventually, it's just taking longer than it should right now.
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This thread is so helpful! I'm bookmarking it for future reference. The NY unemployment system really needs to make these documents easier to find - it shouldn't take a whole community discussion just to locate a basic award letter. Thanks to everyone who shared their experiences and solutions!
Totally agree! This whole thread should honestly be pinned or something. I've been dealing with NY unemployment for months and had no idea about half these document locations people mentioned. It's crazy that we have to crowdsource basic navigation tips for a government website. Really shows how poorly designed their system is when you need a whole community just to find your own paperwork!
Just wanted to add another tip for people who might still be struggling - if you're using a mobile browser, try switching to desktop view or using an actual computer. I've noticed the mobile version of the NY unemployment site sometimes hides certain links or buttons that are visible on desktop. Also, if you have any browser extensions that block ads or modify page layouts, try disabling them temporarily as they can sometimes interfere with government sites. The "View Benefit Details" link that helped the original poster is definitely easier to spot on a full desktop browser!
That's such a good point about mobile vs desktop! I actually had the same issue when I was trying to navigate the site on my phone - so many buttons and links were either tiny or completely missing. Government websites in general seem to have terrible mobile optimization. It's frustrating because a lot of people rely on their phones as their primary internet access, especially when dealing with unemployment. Thanks for mentioning the browser extensions too - I never would have thought of that but it makes total sense that ad blockers could mess with the page layout.
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I'm dealing with a similar situation right now - filed my claim about 3 weeks ago and it's been stuck in adjudication. From what I've learned reading through other posts here, it seems like the NYS Department of Labor is really backlogged and the "adjudication in progress" status usually means they're verifying something with your former employer or checking your eligibility. The waiting is absolutely nerve-wracking, especially when bills are piling up. Have you tried reaching out to your local assembly member's office? I've heard some people had luck getting their cases expedited that way when the normal phone lines weren't working.
That's a great suggestion about contacting your assembly member's office! I hadn't thought of that route. Do you happen to know how that process works? Like do you just call their office and explain the situation, or is there a specific procedure for unemployment issues? I'm getting really desperate at this point and willing to try anything that might help move things along.
I'm going through the exact same thing right now - filed about 6 weeks ago and stuck in "adjudication in progress" with zero communication from NYS DOL. What's really frustrating is that they don't give you any timeline or explanation of what they're actually reviewing. I've been keeping detailed records of all my weekly certifications and any correspondence (or lack thereof) just in case. One thing that might help is checking if your former employer has responded to their inquiry - sometimes the delay is on their end and NYS DOL won't tell you that. Also, if you have any union representation or know someone who works in HR, they might have insights into how long these employer verification requests typically take. Hang in there - I know it's incredibly stressful when you're facing rent and bills with no income coming in.
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I work for a workers' compensation attorney and see this situation frequently. Since you mentioned this was a work-related injury, you should definitely look into filing a workers' compensation claim if you haven't already. Workers' comp can provide additional benefits beyond short-term disability and may cover more of your lost wages. You might also be entitled to temporary total disability payments through workers' comp, which could be higher than your current 60%. The key is that workers' comp and disability benefits can sometimes be coordinated, and there may be legal protections for your job once you're ready to return. I'd strongly recommend consulting with a workers' comp attorney - most offer free consultations for work injuries.
This is really helpful advice! I didn't even think about workers' comp since my employer automatically put me on short-term disability. Should I file a workers' comp claim even though I'm already getting disability payments? And do you know if workers' comp would conflict with the disability benefits I'm currently receiving? I definitely want to explore this option if it could help with the financial gap.
Yes, you should absolutely file a workers' comp claim even while receiving short-term disability! In New York, you can often receive both simultaneously, though the total amount may be coordinated so you don't exceed 100% of your wages. Workers' comp typically pays 2/3 of your average weekly wage and there's no time limit like there is with short-term disability. The big advantage is that workers' comp also covers all your medical expenses related to the injury. Since your employer put you on disability first, they may be trying to avoid a workers' comp claim, but you have every right to file one for a work-related back injury. Don't wait too long though - there are deadlines for filing workers' comp claims in NY.
I went through something similar when I hurt my shoulder at my warehouse job two years ago. The short-term disability barely covered my rent, let alone everything else. What really helped me was applying for SNAP benefits (food stamps) and seeing if I qualified for any utility assistance programs through HEAP. My county also had an emergency assistance program that helped with one month of rent. It's not unemployment money, but these programs can really help stretch what you're getting from disability. Also, if you have any credit cards or loans, call them and explain your situation - many companies have hardship programs that can temporarily reduce or pause payments. Hang in there, the financial stress during disability is real but there are resources out there to help bridge the gap.
This is such practical advice, thank you! I hadn't thought about calling my creditors about hardship programs. I'm definitely going to look into SNAP and HEAP - every bit helps when you're trying to make ends meet on 60% pay. Did you find the application process for these programs difficult while you were dealing with your injury recovery? I'm worried about having the energy to navigate all the paperwork while I'm still in pain, but it sounds like it could make a real difference financially.
The application process wasn't too bad actually! For SNAP, you can apply online through myBenefits.ny.gov which saved me from having to go anywhere in person while I was recovering. HEAP applications can also be done online or over the phone in most counties. The hardest part was gathering all the documentation they needed (pay stubs, medical records, etc.) but once I had everything together it moved pretty quickly. Pro tip - if you call your local Department of Social Services and explain you're recovering from a work injury, they might be able to help you over the phone or even send someone to help with the application. Don't let the paperwork stress stop you from getting help you're entitled to!
Andre Lefebvre
honestly the whole system is rigged against working people anyway. they want you to stay unemployed but then punish you for trying to get back on your feet. meanwhile it takes them forever to process claims but they can catch you working in no time
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StarStrider
•exactly! my claim has been in adjudication for over a month but somehow they have super fast computers to track if you work. makes no sense
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Ravi Sharma
I went through this exact situation last year. The key thing to understand is that partial unemployment benefits exist for a reason - you're supposed to report work and they'll calculate what you still qualify for. In my case, I was earning about $300/week part-time and still received around $200 in unemployment benefits. The formula basically allows you to earn up to a certain amount before they start reducing your benefits dollar-for-dollar. As for detection, they caught my friend who didn't report within about 2 months through the quarterly wage matching system. My advice: report it now, even if you missed a week or two. You can often backdate corrections and it's way better than dealing with fraud charges later.
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Ethan Clark
•This is really helpful, thanks for sharing your experience! Can you explain more about how the partial benefits calculation works? Like if I'm making $400/week at my part-time job, would I still get anything from unemployment? Also, when you say you can backdate corrections - did you have to pay any penalties for the weeks you initially didn't report, or do they waive that if you come forward voluntarily?
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