New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

has anyone tried the callback feature? i heard they were testing it in some areas

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That feature is NEVER offered to me!!! I think it's a myth or maybe only for certain types of claims because I've called hundreds of times and never once got the option for a callback!

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Just checking back - did you manage to get through? I'm curious if any of these suggestions worked for you.

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@Anthony Young I actually used Claimyr too after seeing Quinn s'recommendation and it cost me $19. Honestly, after spending 3 days getting nowhere with the regular phone lines, it was the best $19 I ve'spent in a while! Got connected to an agent in about 20 minutes and they resolved my pending payment issue right away. If you re'dealing with something urgent, I d'say it s'definitely worth trying before you lose more time with the traditional methods.

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@Anthony Young I was in the exact same boat last month! I ended up paying the $19 for Claimyr after reading all these success stories and it was totally worth it. Got through in about 25 minutes and the agent was super helpful - turned out I had a simple documentation issue that was holding up my payments for weeks. The way I see it, $19 is way less than the money I was losing by not getting my unemployment payments on time. Plus the stress relief of actually talking to a real person was priceless!

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@Dylan Cooper - Just wanted to add that in New York, the unemployment insurance system is specifically designed to be a safety net that doesn't burden individual employers unfairly. The state uses an "experience rating" system where employers with stable workforces pay lower rates, while those with frequent layoffs pay more over time. This means your single claim won't dramatically impact your former employer's costs. The Rochester manufacturing sector has seen some challenges lately, so legitimate layoffs are unfortunately common and expected. File your claim with confidence - you've earned these benefits through your work, and the system exists precisely for situations like yours.

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That's really reassuring to hear about the experience rating system! I had no idea it was set up that way. It makes me feel much better knowing that my claim won't unfairly penalize my former employer, especially since the layoff really wasn't anyone's fault - just business conditions. I appreciate everyone taking the time to explain how this all works. I'm going to go ahead and file my claim today. Thanks for all the helpful information!

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I went through this exact same situation when I got laid off from a warehouse job in Buffalo last year. The whole employer-pays thing confused me too at first, but here's what I learned: New York employers pay quarterly unemployment insurance taxes based on their payroll and claim history. The money goes into a state trust fund, and that's where your benefits come from - not directly from your employer's bank account. Your former employer might get a notice about your claim, but if it was a legitimate layoff due to business reasons, they usually won't contest it. The key is to file as soon as possible since there's a waiting period, and you can't get benefits for weeks you don't claim. Good luck with your application!

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@Cameron Black Thanks for sharing your experience from Buffalo! It s'really helpful to hear from someone who went through the same thing. The quarterly tax system you mentioned makes a lot of sense - it sounds like it s'all handled at the state level which probably makes the whole process more standardized. I m'definitely going to file ASAP since you mentioned the waiting period. Did you have any issues with the application process itself, or was it pretty straightforward once you understood how the funding works?

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Just wanted to follow up - were you able to get through to someone at KeyBank? If not, another trick I've heard works is calling right when they open in the morning. Their customer service opens at 8am EST Monday-Friday, and apparently the wait times are much shorter if you call right at 8.

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I FINALLY got through! You were right about pressing 0 repeatedly - eventually it transferred me to a queue. Waited about 30 minutes but finally spoke to someone. Turns out there was a security hold on my account because of the larger withdrawal attempt last week, just like someone else mentioned might be happening. They removed the hold and said the money should be available within 24 hours. But I'm definitely switching to direct deposit after this nightmare. Thanks everyone for your help!

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So glad you got it resolved! The security hold thing is such a pain - I wish they'd at least send a text or email notification when that happens instead of just making your money disappear with no explanation. Direct deposit is definitely the way to go. I made the switch last year and haven't looked back. No more wondering if my card will work or dealing with KeyBank's terrible customer service. Just a heads up though - it can take 1-2 weeks for the direct deposit change to take effect, so you might have one more payment that goes to the card before it switches over.

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The unemployment system is so frustrating when you're dealing with health issues on top of everything else. They make it seem like you have to be 100% healthy to qualify for anything. Hope you figure out a solution that works for your situation.

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I'm going through something similar right now. From what I've learned, you might want to look into Family and Medical Leave Act (FMLA) first if your employer offers it - that could protect your job while you're dealing with your health issues. For unemployment, the "able and available" requirement is really strict, but there are some exceptions. If you can do certain types of work with accommodations, document that with your doctor. Also, New York has Temporary Disability Insurance (TDI) through the state that might be more appropriate than unemployment if you're unable to work due to illness. You can apply for TDI through the Workers' Compensation Board, not the Department of Labor. It's worth exploring all your options before deciding which route to take.

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This is really comprehensive advice, thank you! I didn't even know about TDI - that sounds like it might be exactly what I need since I'm genuinely unable to work due to my condition right now. Do you know if there's a waiting period for TDI benefits or if they pay a percentage of your salary like unemployment does? I'm trying to figure out which option would help me financially while I'm recovering.

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I'm also 17 and was wondering about this same thing! My hours got cut at my restaurant job and I wasn't sure if I could even apply. This thread is super helpful - it sounds like as long as you worked and paid taxes, age doesn't matter. Ryder, definitely file soon like others said. I'm going to look into this for my situation too. It's really cool seeing other young people taking charge of their finances and helping their families. Good luck with your claim!

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Hey CaptainAwesome! I'm so glad this thread is helping you too - it's awesome to connect with another 17-year-old going through similar stuff. It really does sound like age isn't a barrier as long as we've been working and paying taxes. Definitely look into filing for your situation with the cut hours! I'm planning to start my application this week after getting all this great advice. It's encouraging to see young people like us looking out for our financial responsibilities. Hope everything works out well for your claim too - keep us posted on how it goes!

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I'm a caseworker with NYS Department of Labor and wanted to confirm what others have said - yes, you can absolutely file for unemployment at 17! Since you worked for 8 months with taxes deducted, you should meet the monetary eligibility requirements. When you file online at ny.gov, you'll need your Social Security number, employment dates, employer information, and reason for separation. The system treats all claimants the same regardless of age. One thing I'd emphasize is to be completely honest about your availability for work - since you mentioned you got your GED and can work more hours, that should work in your favor. Make sure to file your weekly certifications on time and keep detailed records of your job search activities. The process really is straightforward, and you've earned these benefits through your work contributions. Don't hesitate to reach out to the office if you have questions during the process!

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This is incredibly helpful coming directly from a NYS Department of Labor caseworker! Thank you for taking the time to confirm all the information and provide those specific details about what I'll need when filing. It's really reassuring to hear from someone who works with these cases regularly that the system treats all claimants equally regardless of age. I have all the documents you mentioned ready to go, and I'm glad my GED situation should work in my favor for the availability requirement. I really appreciate you emphasizing the importance of being honest and keeping detailed job search records - I'll make sure to stay on top of the weekly certifications. Thanks for offering to help if questions come up during the process. Having an actual caseworker weigh in makes me feel much more confident about moving forward with my claim!

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