New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Don't stress too much about it. With 3 years of steady work you definitely have enough credits. The system is designed to help people who've been contributing through their paychecks. Just keep documentation of your work history and wages in case they need verification during the application process.

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It's good that you're thinking ahead about this. One thing to keep in mind is that you should also document everything - save emails about unclear job requirements, any feedback you've received, and notes from meetings. If you do end up filing for unemployment, having a clear record of the situation can help support your case that any termination was due to unclear expectations rather than misconduct on your part. Also, don't hesitate to ask for clarification in writing about what's expected of you - it shows you're trying to improve and could help your unemployment claim if things don't work out.

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I'm going through this exact same situation right now - filed my claim 10 days ago after losing my restaurant job. The waiting and not knowing is honestly the worst part! Reading everyone's timelines here is really helpful. I've been doing my weekly certifications religiously (thanks for the Sunday alarm tip, definitely setting that up). One thing I wanted to add is that I called the NYS DOL office and they told me to check my online account regularly because sometimes they'll post messages there if they need additional information, rather than sending mail or email. Also learned that if you worked in multiple states in the past 18 months, that can sometimes delay things while they verify wages across state lines. Fingers crossed we all get through this process smoothly!

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Oliver, thanks for mentioning the multi-state wage verification issue - that's something I hadn't even thought about! I did work a temporary job in New Jersey about 8 months ago before my current warehouse position, so I wonder if that could potentially slow things down for me. Good tip about checking the online account regularly too. It's crazy how many little details can affect the timeline that they don't really explain upfront. Hope your claim goes through smoothly - sounds like you're staying on top of everything with the weekly certifications. This whole thread has been so much more helpful than the official NYS DOL website!

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I'm in a similar boat - filed my claim 5 days ago after getting laid off from my customer service job. Reading through everyone's experiences here has been incredibly helpful! It sounds like the 2-3 week timeline is pretty consistent as long as there aren't any complications. I made sure to set up direct deposit when I filed and have been doing my weekly certifications (that Sunday alarm suggestion is genius). One thing I'm curious about - for those who've gone through this, did you get any kind of confirmation or status update during those 2-3 weeks, or do you just have to wait until the money shows up? The uncertainty is definitely the hardest part when you're trying to figure out your budget for the next month.

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Hey AstroAdventurer! I went through this about 4 months ago and totally understand that uncertainty feeling. In my experience, you don't really get much in the way of status updates during those 2-3 weeks - it's mostly radio silence until the money actually hits your account. The online portal will show your weekly certifications as "filed" but it doesn't give you like a progress bar or anything. The first real sign that everything was working was when I logged in one day and saw my payment history updated with the deposit amount. I'd suggest checking your account maybe every few days just to see if anything changes, but try not to obsess over it (easier said than done, I know!). The good news is that once that first payment comes through, the subsequent weeks are much more predictable - usually 2-3 days after you certify each week.

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Sometimes I wonder if they do this on PURPOSE to mess with us... like why can't they just tell us exactly when the money will hit instead of this vague 'released for payment' nonsense. We're already stressed enough dealing with being unemployed!

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I feel you on that frustration but the payment timing is usually pretty consistent once you get used to the pattern.

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I've been claiming for about 6 months now and the timing has been pretty consistent - usually hits my account on Wednesday evening or Thursday morning when I certify on Monday. But I've noticed that if there's a federal holiday during the week, it can push everything back by a day. Also, double-check that your direct deposit info hasn't changed in the system - I had a friend whose payments got delayed because her bank updated their routing number and she had to update it with NYS DOL.

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This is exactly why I keep detailed records of everything. Screenshot your payment history page and note the date it changed to 'paid' status. If you have to file a payment trace later, you'll need that documentation.

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I had this exact same issue a few months ago! NYS Department of Labor showed "paid" for over a week but no deposit. After calling my bank and confirming everything was fine on their end, I had to contact NYS DOL directly. The payment had actually gotten stuck in their system somehow and they had to manually release it. It's definitely frustrating but don't panic yet - give your bank a call first like others suggested, then if that doesn't resolve it, you'll need to reach out to NYS DOL for a payment investigation.

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@Isaiah Cross That s'really helpful to know it was a system issue on their end. How long did it take for them to manually release your payment once you got through to someone? I m'hoping it doesn t'come to that but good to know what to expect if the bank says everything looks fine.

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@Isaiah Cross How did you manage to get through to someone at NYS DOL? I ve'been trying their phone lines for weeks on a different issue and can never get past the busy signal. Any tips for the best times to call or specific numbers that work better?

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I went through this exact same confusion when I filed my claim earlier this year! The NY DOL really needs to update their website language because "identification number" is so vague. It's definitely your Social Security Number - just the 9 digits without any dashes or spaces. I remember stressing about this too, but once you enter your SSN correctly, the rest of the application flows much smoother. One tip: have your most recent W-2 or pay stub ready because you'll need employment information in the next steps. Don't worry, you're almost through the hardest part of getting your claim started!

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This is so reassuring to read! I was getting really worried that I might mess something up right from the start. Thanks for mentioning the W-2/pay stub tip - I'll make sure to have those documents ready before I continue with the application. It's amazing how much stress a simple wording issue can cause, but knowing that others have successfully navigated this exact same confusion makes me feel much more confident about moving forward with my claim.

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I just filed my unemployment claim with NY DOL last week and ran into this exact same issue! The "identification number" field is definitely referring to your Social Security Number. I spent way too much time overthinking it and looking through old employee handbooks for some mysterious ID number that doesn't exist. Just enter your 9-digit SSN without any dashes, spaces, or formatting. The system accepted it immediately and I was able to move on to the next section. It's frustrating that the NY DOL website uses such confusing language, but don't let it stress you out - you're on the right track!

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Thank you for sharing your recent experience! It's really comforting to know that so many people have gone through this exact same confusion. I was starting to feel like I was missing something obvious, but it sounds like the NY DOL's wording really is just unnecessarily vague. I'll definitely just use my SSN without any formatting and stop overthinking it. Appreciate you taking the time to reassure everyone who might be dealing with this same stress!

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