New York Unemployment

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Can't reach New York Unemployment? Claimyr calls for you, so you don't have to wait on hold.

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Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.

Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call
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  • DO answer questions and support each other.
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  • DO NOT post call problems here - there is a support tab at the top for that :)

NY unemployment claim stuck in pending status since January 2025 - can't reach anyone

So frustrated right now. I filed my NY unemployment claim back in January 2025 and it's STILL showing as pending status 7 months later! I had an NY.gov ID verification issue which got fixed in April, but nothing has changed with my claim status. I try calling the unemployment office 2-3 times every week but can never get through to an actual person. Just automated messages and disconnections. I don't know what to do anymore. Has anyone else dealt with this kind of ridiculous delay? How did you finally get your claim processed? I'm running out of options and patience...

my friend used that claimyr thing the other person mentioned and said it worked. shes been telling everyone about it cause the regular phone line is impossible

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Two people recommending it makes me feel better about trying it. I'm going to look into it today.

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Just checking back - were you able to get through to anyone? Did anything work for resolving your pending status?

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YES! I finally got through using Claimyr and found out my claim was stuck because of the interstate wages issue like someone here suggested. The agent was able to see that they needed wage verification from CT, which had never been requested properly. She submitted the request while I was on the phone and told me it should be resolved within 10 business days. THANK YOU everyone for the help!

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That's amazing news! So glad you finally got some answers after all these months. The interstate wages thing makes total sense - the system probably had no way to automatically handle that verification. Hopefully this helps other people who might be stuck with similar issues. Keep us posted on whether it actually gets resolved in those 10 days!

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New York Unemployment claim pending after adjudication case closed - what does this mean?

Filed unemployment last month and sent back their questionnaire right away. The automated system says my adjudication case is closed but my claim is still pending. Haven't gotten any letters in the mail and can't reach anyone. Does anyone know if I could still get benefits while pending?

Just went through this exact situation about a month ago! When your adjudication case closes, it means DOL finished reviewing your eligibility and made their determination. The pending status after that is just processing time - super frustrating but completely normal. Mine took 14 days after adjudication closed to finally see payments hit my account. Keep doing those weekly certifications no matter what (that's crucial for backpay) and check your payment history every morning since they usually update overnight. When it finally processed, I got all my backdated weeks in one lump sum. If you need peace of mind, that claimyr service everyone's mentioning is legit - used it myself and got through to an agent who confirmed everything was on track. The waiting sucks but hang in there, sounds like you're in good shape! πŸ’ͺ

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@Diego Mendoza Thanks for sharing your timeline! 14 days after adjudication closed is really helpful to know - I m'on day 3 right now so sounds like I need to be patient for another week or two. Really good to know that you got all the backpay in one lump sum, that s'exactly what I was hoping to hear. I ve'been doing my weekly certs religiously and checking that payment history every morning like you suggested. Might try that claimyr service if I don t'see anything by next week. The waiting is definitely stressful but hearing success stories like yours keeps me hopeful! πŸ™

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I'm going through the exact same thing right now! Filed about 6 weeks ago, sent everything back immediately, and my adjudication closed last week but I'm still stuck on pending. It's been so stressful not knowing what's happening or when I might actually see any money. Reading through everyone's experiences here is honestly such a relief - sounds like this waiting period after adjudication closes is totally normal and most people eventually get their backpay once the system catches up. I've been doing my weekly certifications religiously and checking that payment history tab way too much (probably like 5 times a day lol). Based on what everyone's sharing, it seems like anywhere from a few days to 3 weeks is pretty typical for payments to start processing after adjudication closes. Definitely going to look into that claimyr service if I don't see any movement in the next week - $20 seems totally worth it for some actual answers instead of just wondering what's going on. Thanks so much @Miguel Castro for posting this and thanks to everyone sharing their timelines and advice! It really helps to know we're all going through this together. Fingers crossed we all see some positive updates soon! 🀞

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@Hannah White I m'literally going through the exact same timeline as you! Filed 6 weeks ago and my adjudication just closed a few days ago but still stuck on pending. It s'driving me absolutely crazy not knowing when payments will start but everyone s'experiences here are giving me so much hope. Sounds like we just need to hang tight for another week or two based on what people are sharing. I ve'been checking that payment tab obsessively too - glad I m'not the only one lol. That claimyr service definitely seems worth trying if we re'still stuck much longer. Hopefully we both get some good news soon! The waiting game is brutal but at least we know this is normal πŸ™

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Can't get through to NY unemployment - are there ANY working phone numbers?

I feel like I'm losing my mind trying to contact someone at unemployment. I got laid off in February 2023 when our company downsized, and I've been collecting benefits since March. Everything was going fine until three weeks ago when my payments suddenly stopped without any explanation. I check my account daily and it still says I'm eligible but no money is showing up. The main number (888-209-8124) just disconnects me after the automated messages. I've tried calling at different times - early morning, lunch time, right before closing - nothing works. I also tried the 888-783-1370 number someone gave me, and that just puts me on eternal hold. I emailed through their contact form twice and got no response. I really need this money for rent and groceries. Does anyone know ANY phone numbers that actually work? Or some other way to reach a live person?

I'm in the exact same boat! My payments stopped about 2 weeks ago with no explanation and I've been calling nonstop. The automated system just hangs up on me every single time. I've tried the 888-209-8124 number at all different hours and it's like they don't want us to get through. Reading through all these comments, it sounds like contacting my assemblyperson might be the way to go. I'm also curious about this Claimyr service everyone's mentioning - has anyone actually used it recently? I'm getting desperate because my car payment is due next week and I have no idea when this will get resolved. The NY unemployment system is absolutely broken.

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I feel your frustration! I'm brand new here but going through the exact same nightmare. My benefits stopped 3 weeks ago and I can't get through to anyone either. Reading all these suggestions is really helpful - I had no idea you could contact your assemblyperson for help with unemployment issues. The Claimyr service sounds interesting too, though I'm still a bit skeptical about paying for something like that. Has anyone tried the Twitter approach @NYSLabor that Oscar mentioned? That might be worth a shot since it's free. This whole system really does seem designed to make us give up. Stay strong!

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I'm dealing with the exact same issue! My payments stopped about 10 days ago and I've called that main number probably 30+ times with no luck. The system just hangs up after the automated menu every single time. I tried the assemblyperson route that people mentioned here and actually got a response within 2 days - they're looking into it now. I also tried the Twitter DM approach to @NYSLabor and surprisingly they responded asking for my claim details (without SSN obviously). Still waiting to hear back but it's the most progress I've made. This thread has been so helpful - I had no idea there were all these alternative approaches. The Claimyr service sounds promising too, might give that a shot if the assemblyperson route doesn't pan out. Hang in there, sounds like persistence with multiple approaches is key!

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That's really encouraging to hear about the assemblyperson and Twitter responses! I hadn't thought about trying multiple approaches at the same time. It sounds like you're making more progress in a few days than most people do in weeks. I'm definitely going to try the Twitter DM approach tomorrow - even if it's a long shot, at least it's something proactive I can do while waiting on other channels. Thanks for sharing your experience, it gives me hope that there might actually be a way through this maze!

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Confused about random mail from ny unemployment after filing 1099G weeks ago

So I submitted my 1099G through the online portal back in February using the link they emailed me. Got confirmation and everything seemed fine. But now I'm getting these random letters from NY unemployment department in May? One is just saying they processed my tax form (which I already knew) and another is asking me to verify some info that I already verified online. I'm super confused why they're mailing me stuff 3 months after I handled everything electronically. Anyone else getting weird delayed mail from them? Should I just ignore it since I already did everything online or do I need to respond to these letters?

just be gratefull your actually getting mail from themπŸ˜‚ I haven't heard anything about my claim in 2 months despiet calling every week!

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Have you tried using Claimyr? claimyr.com got me through to someone after weeks of trying. Saved my sanity for real.

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Ugh, I'm dealing with this exact same thing right now! Filed my 1099G online in March, got confirmation emails, thought I was all set. Then BAM - three different letters show up in my mailbox in June asking me to do stuff I already did months ago. One was asking me to verify my identity (already did that), another wanted me to confirm my employment history (yep, did that too), and the third was just a general "we received your tax documents" notice. It's like their left hand doesn't know what their right hand is doing. The whole system feels like it's held together with duct tape and prayers. At least I'm not the only one going through this madness!

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Why is it taking so long for my unemployment to be approved - NYS Department of Labor claim delayed

Filed my unemployment claim with NYS Department of Labor about 6 weeks ago and still haven't heard anything back. My claim status just says 'under review' but no one can tell me what's going on. I lost my job at a restaurant in March when they had to cut staff and I thought this would be straightforward. I've been doing my weekly claims but getting $0 payments. Called the unemployment office probably 20 times and either get disconnected or they tell me to wait. My rent is due next week and I'm starting to panic. Has anyone else dealt with delays this long? What could be holding up my approval?

Keep filing those weekly claims even with $0 payments - that's crucial for when your claim does get approved. Also make sure you're meeting the job search requirements (3 contacts per week) and logging them properly. Sometimes delays happen when the system flags incomplete job search documentation.

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I went through something very similar earlier this year - 7 weeks of waiting with that dreaded "under review" status. What finally helped me was contacting my state assemblyperson's office. They have caseworkers who can reach out to NYS DOL directly on your behalf and often get faster responses than calling the regular helpline. I called my assemblyperson's district office, explained my situation, and they were able to get an update within 3 business days. Turns out there was a simple documentation issue that got resolved quickly once someone actually looked at my file. Worth trying if you know who represents your district - you can find that info on the NY Assembly website.

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