Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
Join the conversation
Join the conversation
my sister had this same problem but her name changed cuz of divorce not marriage. she had to go to the office in person and bring all her papers
Which office did she go to? I didn't know there was an option to verify in person! That might be easier than all this online nightmare.
the big unemployment office in albany but she said it was a 3 hour wait so maybe try that video call thing first
UPDATE: I finally got verified!!! I took everyone's advice here and did the video call with the ID.me Trusted Referee. The woman was super helpful and understood my situation right away. I showed her my driver's license and social security card, explained the name change situation, and she was able to manually approve my verification! My NY unemployment claim is now processing and they said I should receive all my back benefits within 3-5 business days. THANK YOU all for your help - I would have given up without your suggestions.
That's great news! So glad you got it resolved. Make sure to keep an eye on your payment status in your online account. Sometimes there can be additional processing steps, but the hard part is behind you now.
Congrats! Still think the whole system is designed to be difficult, but glad you got through it!
Join the conversation
Thanks everyone for the responses! I feel much better knowing I'm not alone with this weird daily certification thing. I'll keep certifying daily and documenting everything until they fix it. I'll try to get through on the phone too, and might check out that Claimyr service if I keep hitting dead ends. Really appreciate all the advice!
Join the conversation
Have you tried checking your refund status online? The NY Tax Department has a "Where's My Refund" tool on their website where you can check the status without calling. Also, double-check that your banking information is correct in your tax filing - sometimes refunds get returned if there's an issue with the direct deposit information.
Yes, I've been checking that website almost daily for months. It just says "Your refund is being processed" with no additional information. I filed for direct deposit, but at this point I'd be happy to receive a paper check if it means actually getting my money!
Just wanted to update - I called the Tax Department this morning using the number someone shared above. After 45 minutes on hold, I gave up and decided to try Claimyr. I got connected to a Tax Department representative within 30 minutes! Turns out there was an issue with my address verification (I moved in January) that was holding everything up. The representative removed the hold and said I should receive my refund within 2-3 weeks. So relieved to finally have an answer!
That's awesome news! I'm going to try this approach tomorrow. I also moved recently so maybe I'm having the same issue. Thanks for sharing your success!
Join the conversation
Update on the backpay situation: As of March 2025, the NYSDOL has implemented new procedures for backpay claims over $20,000. These now require a secondary review by the Backpay Verification Team. The current processing times are: - $5,000-$19,999: Approximately 4-6 weeks - $20,000-$49,999: Approximately 12-16 weeks - $50,000+: Approximately 16-24 weeks These timeframes are from the date of backpay approval, not from the date of initial claim filing. Since you're at 6 months, you should request to speak with a supervisor specifically about the Backpay Verification status. There's a specific status code they can check that regular agents don't typically access.
This is incredibly helpful information. It's frustrating that none of the agents I've spoken with have explained this process to me. I'm going to call tomorrow and specifically ask about the Backpay Verification Team and request a supervisor who can check that status code. I'll update here if I make any progress!
I finally got my backpay after 7 months of waiting! What worked for me was documenting EVERY single call (date, time, agent ID, what they promised) and then sending that documentation to both my state senator AND assemblyperson offices. Include all the details about your hardship situation too. The legislative offices have special contacts at NYSDOL that can actually get things moving.
Congratulations on finally getting your money! I'm definitely going to follow up with my assemblyman and also contact my state senator's office. I haven't been documenting my calls as carefully as I should have, but I'll definitely start doing that now. Did you email or call your representatives?
Ethan Anderson
this happend to my brother in law to. they reduced his days by 8 and he couldnt get anyone on the phone for like 3 weeks. unemployment is such a mess in ny
0 coins
Emma Garcia
•Did your brother-in-law ever get it resolved? I'm still trying to figure out mine.
0 coins
Ethan Anderson
•ya he finally got it fixed. turns out it was some computer error. took forever tho
0 coins
Aiden Rodríguez
Update: I finally got through to someone at NYSDOL! After trying that Claimyr service that someone mentioned earlier (which actually worked!), I spoke with an agent who explained everything. Apparently my former employer submitted amended wage reports for Q4 2024 that affected my benefit calculation. The agent said I can dispute this by submitting my W-2 and final paystubs through the document upload section. If anyone else is dealing with this, definitely try to speak with a live person - it made all the difference.
0 coins
Ava Kim
•Glad you got it resolved! This is exactly why speaking to an agent is so important. Employers sometimes submit corrected wage information that can affect your benefit calculation. If your documentation proves your original reporting was correct, NYSDOL should adjust your effective days back to the original amount.
0 coins
Emma Garcia
•Thanks for updating us! I'm going to try the same approach. My employer has been a mess with their reporting so I wouldn't be surprised if that's what happened with mine too.
0 coins