Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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Another important point: If you're waiting for a refund related to unemployment taxes but can't access your transcript online, you can request it by mail using Form 4506-T. It's free and will show if the IRS has processed any adjustments to your account. Takes about 10 business days to arrive.
mail is so slow tho. i waited almost a month for mine not 10 days lol. but yea better than nothing if u cant get the online version
Wait I'm still confused about something... are you talking about a NEW unemployment tax refund for 2025? Or are you still trying to get the old one from 2020-2021? Because those are totally different things and I haven't heard about any new unemployment tax exemption for 2025???
You're right to question this. There is currently NO unemployment tax exemption for 2025. The 2020-2021 exemption was a one-time pandemic relief measure. Unless Congress passes new legislation (which they haven't as of now), unemployment benefits received in 2025 are fully taxable with no special refund program.
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Update on the backpay situation: As of March 2025, the NYSDOL has implemented new procedures for backpay claims over $20,000. These now require a secondary review by the Backpay Verification Team. The current processing times are: - $5,000-$19,999: Approximately 4-6 weeks - $20,000-$49,999: Approximately 12-16 weeks - $50,000+: Approximately 16-24 weeks These timeframes are from the date of backpay approval, not from the date of initial claim filing. Since you're at 6 months, you should request to speak with a supervisor specifically about the Backpay Verification status. There's a specific status code they can check that regular agents don't typically access.
This is incredibly helpful information. It's frustrating that none of the agents I've spoken with have explained this process to me. I'm going to call tomorrow and specifically ask about the Backpay Verification Team and request a supervisor who can check that status code. I'll update here if I make any progress!
I finally got my backpay after 7 months of waiting! What worked for me was documenting EVERY single call (date, time, agent ID, what they promised) and then sending that documentation to both my state senator AND assemblyperson offices. Include all the details about your hardship situation too. The legislative offices have special contacts at NYSDOL that can actually get things moving.
Congratulations on finally getting your money! I'm definitely going to follow up with my assemblyman and also contact my state senator's office. I haven't been documenting my calls as carefully as I should have, but I'll definitely start doing that now. Did you email or call your representatives?
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Update: I just submitted all my documents! I ended up sending the full 1040 with all schedules, plus my W-2s, and several pay stubs from different parts of 2019. The upload process was actually easier than I expected. Thanks everyone for the help!
Congrats! Did you get a confirmation email or just the number on the screen? I submitted mine but never got an email and now I'm worried.
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Were you able to get through to anyone yet? The longer this goes without contact with an actual claims specialist, the more likely it'll just stay stuck in the system. That's why I ended up using that Claimyr service - after two weeks of not being able to reach anyone, I realized I needed to talk to a specialist to get it unstuck.
I tried calling at 8am yesterday and today but still couldn't get through - just the same automated message about high call volume. I think I'm going to try that service you mentioned. At this point I'm desperate to talk to an actual person who can tell me what's going on and help fix it.
Let us know what happens! When my payments finally processed, they all came through on the same day. I literally checked my account in the morning and nothing, then checked again after lunch and suddenly had all three weeks' worth of payments in my account. I hope yours resolves soon!
I finally got through to someone using that Claimyr service! The agent confirmed my claim was flagged for quarterly review but said everything looks good in my file. She manually pushed it through and said I should receive all my back payments within 2-3 business days. Such a relief! Will update when the money actually arrives.
Joshua Hellan
Have you tried checking your refund status online? The NY Tax Department has a "Where's My Refund" tool on their website where you can check the status without calling. Also, double-check that your banking information is correct in your tax filing - sometimes refunds get returned if there's an issue with the direct deposit information.
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Holly Lascelles
•Yes, I've been checking that website almost daily for months. It just says "Your refund is being processed" with no additional information. I filed for direct deposit, but at this point I'd be happy to receive a paper check if it means actually getting my money!
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Gianni Serpent
Just wanted to update - I called the Tax Department this morning using the number someone shared above. After 45 minutes on hold, I gave up and decided to try Claimyr. I got connected to a Tax Department representative within 30 minutes! Turns out there was an issue with my address verification (I moved in January) that was holding everything up. The representative removed the hold and said I should receive my refund within 2-3 weeks. So relieved to finally have an answer!
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Holly Lascelles
•That's awesome news! I'm going to try this approach tomorrow. I also moved recently so maybe I'm having the same issue. Thanks for sharing your success!
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