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did anyone get a letter from the IRS explaining there refund? we didnt get anything just money in our acct
I wanted to update everyone - I finally got through to the IRS today! The agent explained that our refund was smaller because we had claimed the earned income credit on our original return, and the unemployment exclusion changed our qualifying income for that credit. So it wasn't just a straight calculation of taxes paid on $10,200. She said if we still think there's an error, we need to file Form 843 (Claim for Refund) with an explanation and our calculations. So at least now I know the next step if we decide to pursue it further. Thanks to everyone for the advice!
I used that Claimyr service that a couple people mentioned. Worth it to not spend my whole day redialing!
For future reference, if you need to check on payment status when the website is down, you can also call the automated payment line at 888-581-5812. It's often more reliable than the website and will tell you if a payment has been released to your account or debit card.
One important thing to remember: when you do finally reach an agent, make sure to get their ID number or name. This is helpful if you need to follow up later and can reference the previous conversation. Also, if they tell you they're sending a determination letter, note the exact timeframe they give you. If you don't receive it within that window plus 3-5 business days, you should call back. Also, for anyone waiting on payments - once your claim is approved, payments are typically processed on the Tuesday or Wednesday following your weekly certification. Direct deposits usually appear 2-3 business days after processing, while debit cards may take 5-7 business days to receive funds.
My sister had the same situation last year where she couldn't get anyone on the phone for weeks. Eventually what worked for her was calling right at 7:58am (a couple minutes before they officially open). Apparently their phone system sometimes connects calls slightly early, so she got in before the massive 8:00am rush. Might be worth trying if anyone is still struggling!
did u check ur payment history on the website? sometimes the money gets released but they dont send u a text or email
UPDATE: My payments just hit my account! Took exactly 2 days and 4 hours from when the block was removed. All 4 weeks came at once. So relieved right now!
Sayid Hassan
my cousin had this problem and she just gave up after trying for 2 months. so sad that the system is so broken
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Cole Roush
•I definitely won't give up. They owe me this money and I need it.
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Derek Olson
•That's EXACTLY what they want you to do!!! The system is DESIGNED to be confusing and difficult so people just give up. Don't let them win!
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Scarlett Forster
let us know what happens plz! im curious if they actually fix it for you
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Cole Roush
•I'll definitely update once I get this resolved. Fingers crossed it won't take too long!
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