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I had a nightmare trying to get through to NYS Department of Labor about a 1099-G issue last year. Spent weeks calling and getting disconnected. Finally used a service called Claimyr (claimyr.com) that actually got me connected to a real person within a few minutes. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Saved me so much frustration when I needed to verify my benefit amounts for tax purposes.
Don't forget that your benefits might be subject to taxes too! I didn't realize that when I first started collecting and it was a surprise at tax time. You can choose to have taxes withheld from your weekly payments through your my.ny.gov account settings.
Same boat here! Got my approval but the paperwork is like reading hieroglyphics. Why can't they just send you a simple letter that says 'You get $X per week for Y weeks' instead of all this legal jargon??
ugh the whole system is so confusing though! I got laid off 6 months ago and it took FOREVER to actually talk to someone at NYS Department of Labor. kept getting busy signals and my claim got stuck in adjudication for weeks. really hope you have better luck than I did!!
I had the same problem trying to reach NYS Department of Labor by phone. Ended up using Claimyr to get through to an actual agent - they have this system that calls for you and gets you connected. Check out claimyr.com, they have a demo video at https://youtu.be/qyftW-mnTNI that shows how it works. Way easier than spending hours on hold.
The key thing is to file immediately and be completely honest about everything. Even if your claim goes into adjudication, which sometimes happens with layoffs, you'll eventually get approved and receive back pay for all the weeks you were eligible. Keep filing your weekly claims even during adjudication.
UGH the whole NYS Department of Labor system is a JOKE! They never explain anything clearly and expect you to just figure it out. I've been fighting with them for months about my benefit calculation and they keep giving me different answers every time I call. The left hand doesn't know what the right hand is doing over there!
Isaiah Thompson
The whole system is set up to discourage you from applying. They make it as confusing and frustrating as possible hoping you'll just give up. Took me 6 weeks to get my first payment even though I did everything right. NYS Department of Labor acts like they're doing you a favor when it's YOUR money that you paid into through payroll taxes.
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Ruby Garcia
•This is so true. And God forbid you make one tiny mistake on your application - they'll hold up your entire claim for weeks while they 'investigate' obvious typos.
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Mateo Silva
also make sure you understand the waiting week - you dont get paid for your first week even if everything goes smoothly. so if you file on week 1, you wont see money until week 3 at the earliest
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