Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
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Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
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- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
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Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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im also a seasonal worker for parks and rec every summer they lay us off and every winter its the same headache with unemployment. idk why they dont have a special system for state workers who they KNOW are legitimate???
Right? You'd think there would be an easier verification pathway for state employees. It's like the left hand doesn't know what the right hand is doing.
Just wanted to follow up - were you able to get your ID.me verification sorted out? If you're still having issues, there's a specific pathway for state employees. You can request a referral code from your agency's HR department that can sometimes expedite the ID.me process. Not all HR reps know about this, so you might need to specifically ask for the "Trusted Referee Vouching" option.
I got it working! After trying multiple browsers and following the lighting suggestions, it finally accepted my verification. Now I'm just waiting for NYSDOL to process my claim. Thanks everyone for your help - this community saved me so much frustration!
Great to hear you got it working! For anyone else reading this thread in the future - the ID.me issues are usually technical (browser compatibility, camera settings, lighting) rather than eligibility-related. And as a tip, your ID.me verification will be valid for future years, so you won't have to go through this again next season.
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how do you even check what they're claiming? my letter didnt have ANY breakdown showing how they calculated the amount!!
You'll need to call and request an itemized statement. The letter should have a reference number - keep that handy. You can also log into your NY.gov account and check your tax documents there. If you have your 2021 tax return and 1099-G, you can calculate roughly what you should owe by multiplying your unemployment income by your tax bracket percentage (minus whatever was already withheld).
Update: I finally got through to someone at the tax department! For anyone else dealing with this, I set up a 36-month payment plan ($36/month) which is much more manageable than the lump sum. They verified the amount was correct - turns out I had selected federal withholding but not state withholding when I applied for unemployment. Lesson learned the hard way!
thanks for updating! gonna call tomorrow and try to do the same thing. $36/month sounds way more doable.
Excellent resolution! Just make sure to keep documentation of the payment plan agreement. Sometimes there can be disconnect between the payment processing department and collections. A 36-month plan is the maximum term they usually offer, so you got the best possible outcome.
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i think i got the whole thing backward when i first filed lol. thought my benefit would be higher cuz i was looking at my yearly total not the quarter thing. was disappointed when the real amount came through
To summarize for anyone else with the same question: 1. The base period (full year) determines if you're eligible for benefits 2. Your weekly benefit amount is based on your highest quarter earnings within that base period 3. The formula is approximately 1/26 of your highest quarter earnings 4. The maximum weekly benefit in NY for 2025 is $650 5. If your determination seems wrong, you can request a reconsideration Hope this helps clear things up!
This summary is perfect! Thanks for breaking it down so clearly. I feel much better about my determination now.
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One last thing to try: the NYSDOL has a Twitter account (@NYSLabor) where they sometimes respond to people having issues. Some folks have had success sending them a direct message with their contact info (never include your SSN or claim ID in public tweets). Worth a shot while pursuing the other avenues mentioned.
I'll try that too! At this point I'm willing to try anything. Thanks everyone for all your suggestions. I'm going to: 1. Contact my state rep/senator 2. Try that Claimyr service to get through by phone 3. Send a DM to the NYSDOL Twitter 4. Look into visiting an office in person I'll update if any of these work!
Quick update: I actually got mine resolved finally. Called using that service I mentioned, got through to someone who told me my claim had been stuck because they needed proof I'd been searching for work, but the notification never got sent to me due to a "system error." Once I uploaded my job search records, my claim was approved within a week and I got all my backpay. The whole thing could have been resolved in 5 minutes if I could have just gotten someone on the phone months ago. The system is beyond broken.
Thank you for the update! That gives me hope that mine might be something simple too. I'm definitely going to try getting through to a human somehow this week. I've been documenting all my job searches just in case, so I have that ready if they need it.
Zoe Alexopoulos
Had the same issue back in January. Got super worried, but checked my bank account 2 days later and the money was deposited on schedule despite the website never updating correctly. The website and the actual payment system seem to be separate sometimes. I wouldn't worry unless your payment doesn't arrive on your usual day.
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Mateo Martinez
•Thanks, that makes me feel better. I'll wait and see if the payment hits my account on the regular day. Fingers crossed!
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Andre Lefebvre
Final advice - if your payment doesn't arrive on schedule, don't wait around hoping it will resolve itself. Call immediately. For issues like this, getting ahead of potential problems can prevent weeks of delayed payments. When you call, mention specifically that you received the 'already certified' error message when trying to certify again, as that's evidence your original certification was recorded.
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Mateo Martinez
•Thanks for all the advice! I used that Claimyr service someone mentioned above and got through to a rep this morning. They confirmed my certification went through fine and said it's just a display glitch affecting some accounts. Payment should arrive on schedule! Such a relief.
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