New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

What about tax incentives for small businesses to hire? I keep hearing about these programs but when I apply for jobs at small companies they always say they can't afford to hire. Maybe if NYS Department of Labor had better coordination with economic development agencies? I just feel like there's disconnect between unemployment services and actual job creation policies.

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New York does have the Work Opportunity Tax Credit (WOTC) program that gives employers tax credits for hiring certain groups including long-term unemployed. The issue is many small businesses don't know about it or think the paperwork is too complicated.

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education and retraining is key!!! I went back to school while on unemployment and NYS Department of Labor approved it under their training extension program. Now I have skills employers actually want. But not everyone knows these programs exist - they need better promotion

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Wait, you can go to school while collecting benefits? I thought you had to be available for work immediately. How does that work with the weekly claim requirements?

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I had issues getting through to NYS Department of Labor when I had wage calculation questions. Tried calling for weeks but kept getting disconnected. Finally used Claimyr (claimyr.com) to get connected to an actual agent who could review my earnings history. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Made the whole process way easier than trying to navigate the phone system myself.

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Never heard of that service but honestly anything is better than sitting on hold for hours just to get hung up on!

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Commission jobs are tricky for unemployment calculations because your income varies so much. I worked commission sales too and my benefit amount was based on my best quarter, not the terrible final months before I got laid off. The NYS Department of Labor system actually worked in my favor that way. Just make sure all your employers reported your wages correctly.

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WIC might help too if you have young kids. And some grocery stores have programs for people on government benefits. Also make sure you're doing your weekly certifications on time with NYS Department of Labor so you don't miss any payments!

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Have you tried talking to your caseworker about emergency assistance? Sometimes there are one-time grants available for people experiencing food insecurity while on unemployment. Not sure if NYS Department of Labor has those programs but worth asking.

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I didn't know there were caseworkers for unemployment? I thought you just filed online and that was it.

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Regular unemployment doesn't have caseworkers like welfare programs do. But you can call NYS Department of Labor if you're having specific hardship issues.

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Aria Khan

Wait I'm confused about this whole thing. I thought all money you earn from work counts as wages? Why would some payments not be taxable for unemployment purposes but still be income?

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It's because FUTA (Federal Unemployment Tax Act) has specific rules about what employers have to pay unemployment tax on. Just because you receive money doesn't mean your employer paid unemployment tax on it, and that unemployment tax is what funds the system that pays benefits.

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The whole system is so confusing!! I've been trying to figure out my base period wages for weeks and every time I think I understand it something else pops up. Why can't NYS Department of Labor just make this simpler?

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The whole system was a mess during that time. Biden extended a lot of the pandemic programs that were about to expire under Trump, but the NYS Department of Labor took forever to update their systems. A lot of people had gaps in their benefits while they figured it out. You should check your payment history in your online account to see exactly what you received and when.

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Ugh this brings back bad memories! I had to reapply for everything and it took months to get straightened out. The NYS Department of Labor really dropped the ball on communication during that transition.

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Same here! I thought I was going crazy because my weekly claim amounts kept changing with no explanation.

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