New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

anybody know if they still doing that thing where u can request a duplicate if the original gets lost? my cousin said they stopped doing that last year but i dunno if thats true

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They haven't stopped that service. You can request a duplicate 1099-G through your online account or by calling the dedicated tax form helpline at 888-209-8124. Follow the prompts for tax form assistance.

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Thanks everyone for the helpful information! I'll check my online account after January 15th and make sure my address is updated in the system. If I don't see it by early February, I'll call or use that Claimyr service someone mentioned if I can't get through.

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Good plan. And if you have any issues understanding the form when you get it, feel free to come back here with questions. The 1099-G can be confusing the first time you deal with it, especially figuring out which box numbers correspond to what you need to enter on your tax forms.

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my cousin works for the state (not unemployment but different dept) and she said they're super backed up right now cuz they switched to a new system in december and lots of claims have issues. might be why ur seeing so many confused people here lately

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Just wanted to update everyone - I followed the advice here and submitted my reconsideration request with all the properly labeled documentation. I also checked the box for the alternate base period since I had higher wages in my most recent quarters. I tried calling for a few days with no luck, then used that Claimyr service someone mentioned above. Got through to an agent who confirmed they received my reconsideration request and said I should have an answer within 7-10 business days. They also noted that one of my employers hadn't reported my wages correctly, which was likely the source of the calculation error. Thank you to everyone who provided actual helpful information! I'll update again when I get the final determination.

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Thanks for the update! This is a perfect example of how the process should work. You identified the issue, gathered the proper documentation, submitted through the correct channels, and followed up to confirm receipt. Please do let us know the outcome - it helps others understand how the system works when things go right.

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did anyone get a letter from the IRS explaining there refund? we didnt get anything just money in our acct

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The IRS is supposed to send a letter within 30 days of issuing the refund explaining the adjustments. If you haven't received one after that time, you should call and request it, as this documentation is important to have for your records and for understanding how they calculated your refund.

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I wanted to update everyone - I finally got through to the IRS today! The agent explained that our refund was smaller because we had claimed the earned income credit on our original return, and the unemployment exclusion changed our qualifying income for that credit. So it wasn't just a straight calculation of taxes paid on $10,200. She said if we still think there's an error, we need to file Form 843 (Claim for Refund) with an explanation and our calculations. So at least now I know the next step if we decide to pursue it further. Thanks to everyone for the advice!

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Thanks for updating us! How did you finally get through to them?

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I used that Claimyr service that a couple people mentioned. Worth it to not spend my whole day redialing!

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my cousin had this problem and she just gave up after trying for 2 months. so sad that the system is so broken

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I definitely won't give up. They owe me this money and I need it.

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That's EXACTLY what they want you to do!!! The system is DESIGNED to be confusing and difficult so people just give up. Don't let them win!

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let us know what happens plz! im curious if they actually fix it for you

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I'll definitely update once I get this resolved. Fingers crossed it won't take too long!

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For future reference, if you need to check on payment status when the website is down, you can also call the automated payment line at 888-581-5812. It's often more reliable than the website and will tell you if a payment has been released to your account or debit card.

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That's super helpful! I didn't know about the automated line. I'm saving that number for next time. Thanks!

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That number NEVER works for me!! I just get the 'all representatives are busy' message and it hangs up!

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my friend who works at the unemployment office told me they're upgrading the whole system in phases this year thats why it keeps going down random times lol

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they've been "upgrading" this system since 2025 started and it's STILL garbage. i'll believe it when i see it

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