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When I was trying to get through to NYS Department of Labor to ask about my benefit calculation, I couldn't reach anyone for weeks. The phone lines are always busy and the online chat never worked. I ended up using this service called Claimyr (claimyr.com) that actually got me connected to an agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Saved me so much frustration since I needed to verify my wages were calculated correctly.
Good cause is really hard to prove though. The NYS Department of Labor sets a pretty high bar. You basically need to show that any reasonable person would have quit under those circumstances. Document everything like the others said, but also be prepared that it might take a while to get a decision.
ugh the whole system is such a nightmare. I've been waiting 6 weeks for my claim to get approved and every time I call they just say 'it's still processing' like that helps pay my bills!! Good luck OP but prepare yourself for a lot of frustration
Also remember you have to do job search activities once you start claiming - 3 job contacts per week that you have to log. Keep records of everything because they can audit you anytime.
Wait what kind of job search stuff? Do I have to apply to 3 jobs every single week even if I'm trying to get my old job back?
ugh this whole system is so confusing!! why cant you just get help when you need it instead of jumping through all these hoops?? im dealing with something similar and the NYS Department of Labor phone lines are impossible to get through to ask questions
I totally understand the frustration. If you're having trouble reaching NYS Department of Labor by phone, you might want to check out claimyr.com - they have a service that helps people get through to unemployment agents. There's even a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Sometimes it's worth it just to get clear answers about complex situations like this.
Charity Cohan
WIC might help too if you have young kids. And some grocery stores have programs for people on government benefits. Also make sure you're doing your weekly certifications on time with NYS Department of Labor so you don't miss any payments!
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Josef Tearle
Have you tried talking to your caseworker about emergency assistance? Sometimes there are one-time grants available for people experiencing food insecurity while on unemployment. Not sure if NYS Department of Labor has those programs but worth asking.
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Talia Klein
•I didn't know there were caseworkers for unemployment? I thought you just filed online and that was it.
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Maxwell St. Laurent
•Regular unemployment doesn't have caseworkers like welfare programs do. But you can call NYS Department of Labor if you're having specific hardship issues.
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