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I've been dealing with NYS Department of Labor for months trying to get through to someone about my claim status, and honestly the phone system is impossible. If you ever need to actually talk to them about unemployment stuff, I found this service called Claimyr that helps you get through their phone lines. Check out claimyr.com - they have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Saved me hours of calling and getting disconnected.
The whole system is set up to screw over workers. Employers pay these tiny amounts compared to what we actually need to live on, then they fight our claims to keep their rates low. Meanwhile we're struggling to survive on $385 a week in this economy. The NYS Department of Labor should be on our side but they make it impossible to even talk to someone!
The whole online system is honestly pretty terrible but it's your only real option. Don't expect it to work smoothly - I had to restart my application three times because it kept crashing. And good luck if you need to talk to an actual person at NYS Department of Labor, their phone system is basically designed to hang up on you.
Just wanted to add that once you file your initial claim, you'll need to file weekly claims every week to keep getting benefits. Don't forget about that part! The weekly claims are much shorter but you have to do them consistently.
overpayments are THE WORST part of this whole system... they can come out of nowhere months later and suddenly you owe thousands. I got hit with one because apparently I was supposed to refuse standby work that I didn't even know was available?? Makes no sense
Chloe Zhang
ugh the whole system is broken!! they deny claims for the stupidest reasons and then make YOU prove you deserve benefits that you already paid for. immigration has nothing to do with unemployment if youre legally authorized to work
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Brandon Parker
Actually immigration status can affect certain benefit programs but not regular UI if you're work-authorized. The confusion might be that some people mix up different types of assistance. For unemployment insurance, if you worked and paid into the system, your immigration status shouldn't matter as long as you were legally employed.
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Adriana Cohn
•exactly this - I think people confuse UI with other welfare programs that have different rules
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