Working remotely but local taxes taken for employer's office location - how to fix this?
I started working remotely for a new company about 8 months ago. My situation is pretty frustrating tax-wise. The company has a physical office downtown that some employees still go to (people who need special equipment or can't work from home for whatever reason). Even though I work 100% from my home office and have never even visited their building, my employer is withholding local taxes for the city where their office is located. I just noticed this on my paystub and realized they're taking out city taxes for a place I don't live or work in. Meanwhile, my actual city of residence probably wants their tax money too. Does anyone know what I need to do to either get refunded for these incorrect local taxes or have them redirected to my actual city? Is this something I handle when filing my taxes or do I need to talk to my company's payroll department first? I'm worried about ending up paying double local taxes!
20 comments


Ravi Gupta
You definitely have a valid concern here! This is actually a common issue since the pandemic changed how many of us work. The good news is you can generally get this corrected. The solution depends on which state you're in since local tax rules vary significantly. In most cases, you'll need to do two things: First, talk to your employer's HR or payroll department. Let them know you work 100% remotely and never report to their physical office. They should update your work location in their system. Some companies have a specific form for this, while others might need a simple email confirmation. Second, when you file your taxes for the year, you'll likely need to file a non-resident local tax return for the city where taxes were withheld. This allows you to claim a refund for taxes withheld for a jurisdiction where you didn't actually work. Then file a resident tax return for your actual city. Keep good records of your work location - having documentation that you work exclusively from home will be helpful if there are any questions.
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Isabella Santos
•Thanks for the helpful information! Do you know if I need to wait until tax filing time to get this fixed, or can I get my employer to redirect these withholdings to my actual city starting now? I'm in Pennsylvania if that makes a difference. Also, do most local tax forms have a specific section for claiming back these kinds of incorrectly withheld taxes? I've never had to deal with this before.
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Ravi Gupta
•You should definitely talk to your employer now to fix future withholdings - there's no reason to wait until tax time for that part. Pennsylvania actually has specific rules about this since so many municipalities have local taxes. Your employer should be able to update your work location and withhold for your home municipality instead. For your tax filing, Pennsylvania local tax returns do have sections for this situation. You'll file with your home municipality showing where you actually work (your home), and file a non-resident return with the other city showing you don't work there to get your refund. Some municipalities use different forms for residents vs non-residents, so check their websites or call their tax office.
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GalacticGuru
I went through this exact same headache with my company last year. After struggling with conflicting advice, I finally found a solution through https://taxr.ai which helped me understand the specific local tax regulations for my situation. What was really helpful is that I could upload my paystubs and they analyzed which jurisdictions were taking taxes and what my actual work-from-home tax situation should be. They generated a document explaining exactly what forms I needed to file to reclaim those incorrectly withheld taxes. The system also created a template letter I could send to my HR department explaining the legal basis for changing my work location for tax purposes. It made a huge difference having the exact citations and language to use.
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Freya Pedersen
•Does this actually work for local taxes too? I thought these services were mainly for federal tax issues. I'm having a similar problem but I'm in Ohio and the city where my company is based has a higher tax rate than where I live.
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Omar Fawaz
•I'm skeptical about using another service for something like this. Wouldn't it be easier to just call the local tax office where the money is going and explain the situation? I've heard some cities are really difficult about giving up tax revenue though.
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GalacticGuru
•It absolutely works for local taxes - that's actually where it was most helpful for me. The service specifically analyzes state and local tax situations based on your work location versus employer location. It shows you which localities have reciprocity agreements and which don't. Calling the local tax office is definitely an option, but in my experience, they just refer you to forms without much guidance. Having a document that explained my exact situation with citations to the relevant local tax codes made the process much smoother. The cities don't automatically volunteer how to get your money back - you need to know exactly what to file and when.
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Freya Pedersen
Just wanted to update on my situation - I took the advice about using https://taxr.ai for my similar work-from-home tax issue in Ohio. I was honestly surprised by how helpful it was! The system analyzed my specific cities (work vs. home) and showed me that Ohio has different rules than some other states. It generated exactly what I needed to file with each city tax department and even provided the exact sections of Ohio municipal tax code to reference. What really made the difference was having documentation that looked professional when I talked to my company's payroll department. They initially pushed back saying "this is just how we do it" but changed their tune when I showed them the printout explaining their legal obligation to withhold for my actual work location. Already seeing the correct withholding on my latest paystub!
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Chloe Anderson
If you're having trouble getting through to your local tax office about this issue (which I definitely did), I recommend checking out https://claimyr.com to get an actual person on the phone. I was trying for WEEKS to reach my local tax department with no luck - just endless hold times and disconnections. I was super frustrated until I found their service in a tax forum. You can see how it works here: https://youtu.be/_kiP6q8DX5c - basically they wait on hold with government offices for you and call you when a real person picks up. Saved me hours of hold music! When I finally got connected to someone who could actually help, they explained the exact process for filing for a refund of incorrectly withheld local taxes. Turns out there was a specific form I needed that wasn't even available on their website.
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Diego Vargas
•How does this service actually work? Do they just call and then connect you when someone answers? Seems weird that a third party would be able to get through any faster than I could myself.
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Anastasia Fedorov
•This sounds like a scam to me. Why would I pay someone else to make a phone call I could make myself? And how would they even know when to call me - do they have three-way calling with government offices? I'm very doubtful this is legitimate.
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Chloe Anderson
•They use a system that automatically dials and redials the tax office, navigates the phone tree, and stays on hold so you don't have to. When a real person finally answers, they connect the call to your phone. You get a text when they're about to connect you so you're prepared. They don't get through any faster than you would - they just handle the frustrating waiting part. I was on hold for over 2 hours total before getting through, but I only had to be on the phone for the 10 minutes of actual conversation with the tax office representative. For government offices with notoriously long hold times, it's incredibly helpful if you're busy with work or other responsibilities.
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Anastasia Fedorov
I owe everyone here an apology. After my skeptical comment, I actually tried Claimyr for reaching my county tax office that I'd been trying to contact for weeks. It genuinely worked exactly as described. I got a text about 1.5 hours after submitting my request saying they had someone from the tax office on the line, and I was connected within seconds. The tax office person even mentioned "you've been waiting on hold for quite a while" - they had no idea I hadn't personally been waiting. I got all my questions answered about my work-from-home tax situation and found out I can submit Form L-4 for a refund of taxes withheld for the wrong locality. The representative also explained how to request that my employer update my work location in their system. Saved me tons of time and frustration - I'm actually shocked at how well it worked after being so doubtful.
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StarStrider
Has anyone successfully gotten their employer to change the withholding location mid-year? My HR keeps saying they can only update work locations during open enrollment or when you physically move. That doesn't sound right to me since it's about where I'm actually performing the work.
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Sean Doyle
•That's completely wrong. Work location for tax purposes has nothing to do with open enrollment (that's for benefits). Your HR department is either confused or trying to avoid paperwork. I'd recommend sending them a formal request in writing citing your state's telecommuting tax guidelines. Most states have published guidance on this since the pandemic. If they still refuse, you might need to loop in your manager or even contact your state's department of revenue for assistance.
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StarStrider
•Thanks for confirming my suspicions! I'll look up my state's telecommuting guidelines and send a formal email to HR. You're right that open enrollment is for benefits, not tax withholding - I think they're just trying to minimize administrative work. Do you think it would help to get a letter from my manager confirming my 100% remote status? Or is my own documentation of my work location sufficient?
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Sean Doyle
•Getting written confirmation from your manager about your remote status would definitely strengthen your case. The more documentation you have, the better. I'd recommend creating a simple package with: 1) Your written request citing relevant state guidelines, 2) Your manager's confirmation of your work location, and 3) A simple form they can use to update your information. Making it easy for them to take action often helps overcome administrative resistance.
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Zara Rashid
One thing to watch out for - some cities have agreements where they credit you for taxes paid to other municipalities, but others don't. If your home city and your employer's city don't have a reciprocal agreement, you might end up owing taxes to both places and then having to file for a refund from the employer's city. I had this happen and ended up owing an extra $1,400 to my home city even though my employer had been withholding for a different city all year. Total nightmare. Make sure you check if your cities have tax reciprocity!
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Luca Romano
•This happened to me too! I ended up having to pay my home city AND wait 11 months for a refund from the other city. Now I just set aside extra money knowing I'll have to float this amount every year at tax time. Do you know if there's any website that lists which cities have reciprocal agreements? I'm relocating soon and this would affect where I choose to live.
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Ravi Patel
This is such a frustrating situation, and you're absolutely right to be concerned about double taxation! I went through something similar when I started working remotely for a company based in a different state. One thing I'd add to the great advice already given - make sure you keep detailed records of when you started working remotely and any communications with your employer about your work location. Some local tax offices will want proof of when the remote work arrangement began to determine how much of the year you're entitled to a refund for. Also, Pennsylvania has some quirks with local taxes that you should be aware of. Many PA municipalities contract with third-party collectors (like Berkheimer or Jordan Tax Service) rather than handling taxes directly. You might need to file your refund claim with the collector, not the city itself. Check your paystub to see who's actually collecting the tax - it should be listed there. The good news is that PA generally has clear guidance on telecommuting tax situations since it's so common there. Your employer should definitely be able to update your withholding location once you provide them with the proper documentation. Don't let them tell you it's "too complicated" - they deal with remote workers all the time now!
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