What's the IRS phone number to speak with a live agent?

The main IRS customer service number is 1-800-829-1040. When you call, you'll need to navigate through several automated menus to reach a live person. For the extension 652, that's typically related to tax account issues, but the menu options change periodically. Current menu path (as of April 2024): 1. Choose language (English or Spanish) 2. Select option 2 for "personal income tax" 3. Then option 1 for "tax questions" 4. Then option 3 for "all other questions" 5. Then option 2 for "all other issues" Don't enter your SSN when prompted (just wait), and eventually it should offer to connect you with a representative.

Are you trying to get help with a specific tax issue? The wait times on that main line can be brutal this time of year (2+ hours sometimes). There are different numbers depending on what you need help with.

I was trying to call them last week about my missing refund and spent THREE DAYS trying to get through. The system kept hanging up on me saying "due to high call volume..." 😡 Finally used Claimyr (https://claimyr.com) and got connected to an agent in like 25 mins. Worth every penny because I found out my return had a hold that needed to be cleared, and I would've never known without talking to someone. They basically call and wait on hold for you, then connect you when an agent is ready.

The main IRS number is 800-829-1040, but if you're looking for extension 652 specifically, that sounds like you're trying to reach a particular department. Did someone tell you to call that extension? Sometimes the IRS sends letters with direct extension numbers for specific issues.

If you got an audit letter, it should have a specific number to call on it. Each department has their own direct line. Look at the top right corner of the letter - there should be a contact number and the hours they're available. If it's truly extension 652, you'd call the main number (800-829-1040) and when connected to the system, you can sometimes dial the extension directly, but it depends on which phone system you reach.

Just a heads up - if you're calling about an audit, be prepared with all your documents before the call. Have your letter in front of you (it has your case number), any tax returns they're questioning, and receipts/documentation for anything they're asking about. Makes the whole process go much smoother.

I had to deal with an audit last year and spent DAYS trying to reach someone at the IRS. I finally used https://taxr.ai to help me understand the notice I received and exactly what documents I needed to prepare. Then I used Claimyr to actually connect with an agent without the endless hold times. Combination of those two services saved me so much headache during a stressful situation.