What does this code mean? I call (previous to using this service, still waiting on my call) and everytime they hang up saying its an invalid code to put. Please mention reference number 1242 to the IRS Customer Service Representative. IRS Hours of Service: Monday through Friday, from 7 a.m. to 7 p.m. Call: 1-800-829-0582, when asked for an extension, enter 362.

Any word by any customer that has been able to speak to a representative about this? Currently my first time using this service and Im on my second call back with no luck. Also, any tax professionals here? I need a trusted expert to help me with my 2022 taxes!

Yes, Claimyr works. You may also look at using the identity verification line Claimyr offers as well. As for tax help, I recommend reaching out to James Cha, CPA here: https://aceplustaxresolution.com/

Thanks Emily! This is really helpful advice. I'm new to dealing with IRS issues and reference number 1242 has been such a headache. The 7 AM tip is great - I hadn't thought about calling right when they open. I've been trying during lunch breaks and always getting busy signals or long holds that eventually disconnect. Did you find that having your Social Security card physically in hand made a difference, or was just knowing the number enough? Also, how long did your calls typically last once you got through to someone who could actually help?

@Emma Swift Just knowing the SSN was fine for me - they don t'need to see the physical card over the phone. My successful calls usually lasted 15-20 minutes once I got a knowledgeable rep. The key was staying calm and organized with my info. Also, if you get someone who seems confused about reference number 1242, politely ask to be transferred to someone more experienced with these cases. Some reps are more familiar with this particular issue than others. Good luck!

This is really valuable information! I had no idea about the automated callback feature - I've been wasting so much time sitting on hold for hours just to get disconnected. I'm going to try this approach first thing Monday morning. Quick question - when you mentioned having your AGI from the prior year ready, did they ask for the exact amount or just ballpark figures? I'm worried I might not have my 2022 return handy when they call back. Also, did the callback system work better at certain times of day, or was it pretty consistent throughout their business hours? Thanks for sharing your experience - this gives me hope that I'll finally get this reference number 1242 issue resolved!

@Dylan Mitchell @Collins Angel The callback system has been a game changer for me too! Dylan, to answer Collins question about' the AGI - they need the exact amount from line 11 of your Form 1040, so definitely have your actual return handy when they call back. I learned this the hard way when I tried to estimate and they couldn t verify'my identity. The callback feature seems to work consistently throughout the day, but I noticed slightly faster response times when I requested callbacks in the morning hours. One tip I d add'is to make sure your phone allows calls from unknown numbers since the IRS callback will show up as an unfamiliar number. I almost missed my first callback because it went to voicemail! Has anyone had success getting reference number 1242 fully resolved through these callbacks, or did it require multiple follow-up calls?

@Amara Adebayo Great point about allowing unknown numbers! I actually had my reference number 1242 case fully resolved through the callback system after 2 attempts. The first callback, the rep said they needed to escalate it to a specialized department, then the second callback about a week later was from that department and they were able to clear everything up. Turned out it was just a routine verification like others mentioned - they confirmed my identity, asked a few questions about my filing, and then released my refund within 10 business days. The whole thing was much less scary than I initially thought. For anyone still dealing with this, definitely stick with the callback system and be patient - it really does work better than trying to stay on hold for hours!

@Yara Khalil That s'so encouraging to hear that you got it fully resolved! I m'currently on my first callback attempt after reading all these helpful tips. It s'reassuring to know that reference number 1242 is often just routine verification rather than something serious. I was really stressed thinking there was a major problem with my return. Quick question - when they released your refund after resolving the reference number 1242 issue, did you get any confirmation letter or notice explaining what the hold was for? I m'curious if they provide any documentation about what triggered the review in the first place. Also, did your refund amount end up being exactly what you originally expected, or were there any adjustments? Thanks for sharing your successful experience - it gives the rest of us hope that this will get resolved!