ESD phone number 6022 broken - can't reach real agent anymore

yep its totally broken now. i tried calling 15 times last week and it just keeps telling me to check online. but online doesnt show why my payment is pending!!!

I had the same issue last month! The 6022 number is practically useless now. I think they're trying to force everyone to use the online portal, but that doesn't help when you need to actually explain your situation to someone. Have you tried calling right when they open at 8am? Sometimes that works better.

The main ESD claims center number changed earlier this year. Try 833-572-8400 instead of the 6022 number. They also added more self-service options to reduce call volume, which is why the old menu options changed. For "able and available" flags, you usually need to speak with an adjudicator specifically. When you call the new number, select the option for claim questions (usually option 2) and then stay on the line when prompted about existing claims. Be prepared for long wait times though - I've heard they're severely understaffed in 2025 due to budget cuts.

THEY DO THIS ON PURPOSE!!!! They make it IMPOSSIBLE to talk to anyone so they don't have to pay claims. I've been fighting with ESD for 3 months about my availability issue and every time I finally get through to someone, they transfer me to a "specialist" and then I get disconnected. The whole system is designed to make you give up. Complete SCAM!!!

I had the same problem last week with my adjudication. I used Claimyr to get through to ESD and it worked great! It basically calls for you and gets you in the queue, then calls you when a real person is available. Saved me hours of frustration. Their site is claimyr.com and they have a video that shows how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. For an "able and available" issue you definitely need to talk to a real person.

The correct number for ESD claims issues is 833-572-8400. The old 6022 number is being phased out gradually. For "able and available" issues specifically, you'll need to speak with an adjudicator, not just a regular claims agent. When you call, select option 2 for existing claims, then option 3 for payment issues. If your claim has been flagged for able and available issues, it usually means something in your weekly certification raised a question about whether you were available for full-time work. Common triggers include: - Indicating you couldn't work certain days/hours - Mentioning school or training conflicts - Saying you were out of town or had transportation limitations These issues typically need clarification from you to resolve, so speaking with an adjudicator is necessary.

one time i got thru by pressing 2-1-4-3 in the menu but that was like months ago so it might be different now

I work at a WorkSource center and can confirm the main ESD unemployment claims number is now 833-572-8400. The 6022 number is still active but primarily for employer services and informational purposes rather than claim support. For "able and available" issues specifically, you might also want to check if you received a questionnaire in your eServices account. Sometimes they send those instead of requiring a phone call. Look under "Pending Issues" in your account dashboard. If you have one, filling it out completely might resolve the issue without needing to call. If you do need to call, the best times are typically Tuesday-Thursday between a:30-10:30am or 2:30-4:00pm when call volumes tend to be lower.

UPDATE: I finally got this resolved! For anyone with the same issue - the new number is indeed 833-572-8400. I called at 8:15am and selected option 2, then 3 as suggested above. Wait time was about 35 minutes, but I finally spoke with someone who could help. Turns out the "able and available" flag was because I mentioned a doctor's appointment in my weekly claim. The agent cleared it after I explained it was just a one-time appointment that wouldn't affect my availability for work. Payment should be processed within 48 hours. Thanks everyone for your help! This forum saved my sanity.