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After trying Claimyr that someone mentioned, I actually got through to ESD yesterday after weeks of trying. The agent said identity verification issues are prioritized differently based on your work history and when you last filed. If you've had multiple claims or gaps in employment, you get flagged for extra verification. The frustrating part is their notification system is completely separate from eServices, and many notices are still being sent through regular mail that people aren't receiving.
wait r u getting the paper mail from ESD too? sometimes they send important stuff that's not on the website and if u miss responding to one of those letters the whole claim gets messed up. happened to my roommate
One more thing that might help - if you're able to get through to ESD (either directly or through a service), ask them specifically if there are any "fact-finding questionnaires" that need to be completed. Sometimes these aren't obvious in your online account but can be holding up your claim. Also, make sure you're continuing to file your weekly claims even while in adjudication. If you miss filing for any week, it creates even more complications. Lastly, document EVERYTHING - dates/times you called, names of people you spoke with, letters you sent, etc. This documentation can be helpful if you need to appeal or escalate your case.
Generally there's minimal downside to having a professional conversation. Frame it as "this role isn't the right fit for either of us" rather than "I want to quit but need unemployment." Many employers understand it's better for everyone if an employee who isn't a good fit moves on, and coding it as a layoff can be a win-win. If they seem receptive, you could even offer a transition period where you help train your replacement.
This is exactly what I did when my company got bought out!! The new owners were TERRIBLE and changed everything about my job. I talked to the new manager and basically said I wasn't a good fit anymore but would help with transition if they'd agree to code it as a layoff. They actually agreed because they wanted to bring in their own person anyway!
UPDATE: I called ESD this morning to ask about a similar situation and the agent confirmed that job elimination followed by unsuitable work CAN qualify for benefits. She said they look at these on a case-by-case basis and that documenting the differences between positions is critical. She also mentioned that if your pay was reduced by more than 25% OR your skills aren't transferable to the new role, those are strong factors in your favor. Hope this helps someone!
7 WEEKS is ridiculous!!! the system is BROKEN!!! glad you finally got approved but why should anyone have to call the literal governors office just to get their legitimate benefits?? we need to completely overhaul ESD
After you called the governor's office, did they tell you approximately how long it would take for someone to contact you? I'm planning to call them tomorrow but wondering what timeframe to expect.
Jasmine Quinn
make sure u answer all the job search questions right or they can hold ur payment. u need to list 3 job contacts each week
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Evan Kalinowski
•Good reminder! I've been keeping track of all my job applications. Do they immediately verify those or do they just spot-check occasionally?
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Nora Bennett
•They typically spot-check job search activities, but they can audit any week randomly. Always keep detailed records of your job contacts including company name, position, date of contact, method of application, and any contact information. This will protect you if you're selected for verification.
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Victoria Charity
Just to answer your weekend question from earlier - ESD's systems process claims 24/7, but payments only initiate on business days. So if you file on Saturday or Sunday, the payment wouldn't start processing until Monday anyway. Monday morning is still your best bet.
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Evan Kalinowski
•That's helpful to know, thanks! I'll be sure to file first thing Monday morning then. Really appreciate everyone's advice here.
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