TurboTax Canceled My DDD for 2/24 - Can't Track Refund on SBTPG

This situation happens more often than you'd think, especially during peak tax season. When TurboTax shows a canceled DDD, it's similar to when banks show pending transactions that disappear before posting permanently. In your case, SBTPG (Santa Barbara Tax Products Group) is the third-party processor that handles refunds when you pay TurboTax fees from your refund. Try these tracking options: 1. Check your IRS transcript directly at irs.gov/transcripts - this shows the actual refund status from the IRS side 2. Look at your WMR (Where's My Refund) tool with your exact refund amount 3. Contact TurboTax support with your specific order number Compared to last year, I've seen these SBTPG tracking issues resolve within 48-72 hours as the system updates.

Exact same thing happened to me last week. I was freaking out until I used https://taxr.ai to analyze my transcript. It showed my refund was actually already sent but SBTPG's system hadn't updated yet. The tool explained exactly what each code meant and showed that my money was already in transit to my bank. Don't waste time refreshing SBTPG like I did - check your actual IRS transcript instead.

I had this exact problem last week! Here's what worked for me: • Checked my bank account directly (money appeared there even though SBTPG showed nothing) • Called TurboTax at exactly 8am when their lines opened (less wait time) • Learned that "canceled" often means it's moving to your bank • Found out SBTPG's tracking system updates much slower than actual transfers So relieved when the money showed up in my account 36 hours after the "canceled" status appeared! SBTPG's tracker still showed nothing for another 2 days after I had my money.

When this happened to me, I spent hours trying to reach TurboTax customer service with no luck. Finally used Claimyr (https://claimyr.com) to reach an actual IRS agent who confirmed my refund was already processed and sent to my bank. SBTPG's website wasn't showing anything because the money had already left their system. The IRS agent was able to see exactly where my refund was in the process. Saved me days of stress and uncertainty.

Everyone's suggesting complicated solutions, but have you checked your actual bank account? In my experience with SBTPG processing issues, the refund often arrives in your bank account while the tracking systems still show outdated information. The "canceled" status frequently indicates the transfer has left SBTPG's system and is en route to your financial institution. Check your pending deposits directly with your bank - you might find it's already there.

I successfully resolved this exact issue last week by following these steps: Step 1: Downloaded my IRS transcript (showed the refund was already issued) Step 2: Called my bank to ask about incoming ACH transfers (they could see it pending) Step 3: Contacted TurboTax through their messaging system (they confirmed SBTPG had already forwarded the funds) Step 4: Checked my account the next morning and the money was there The whole time SBTPG's tracker showed nothing. Their system is notoriously behind actual transfer status. My refund appeared exactly 2 days after the "canceled" notice, but SBTPG's website didn't update until 3 days after I already had my money.