SBTPG Shows 'Funded' Status - Is My Refund On The Way?

Last year when mine showed 'funded' on SBTPG, it took about 24-36 hours before it actually hit my bank account. The funded status means they've received your refund from the IRS and are processing it, but they still have to deduct their fees and then initiate the transfer to your bank. Your bank might also hold it for 1-2 business days depending on their policies. I'd say you're close, but not quite there yet.

According to IRS Publication 1345 which governs authorized e-file providers, SBTPG (as a Refund Settlement Product provider) must process and disburse funds within 24 hours of receipt from the Treasury. The 'funded' status indicates they've received your refund from the IRS, but they still need to process fee deductions and initiate the transfer. While they're required to send it quickly, banks aren't under the same obligation for making funds available.

SBTPG funding process is more complex than most realize: • 'Funded' = IRS sent your money to SBTPG • They still need to deduct fees • Then initiate ACH transfer to your bank • Then your bank needs to process the deposit I was shocked when I learned it could take 2-5 business days AFTER the 'funded' status! The whole point of paying for tax prep with your refund is supposed to be convenience, but then they hold your money hostage for days. 🙄

Have you tried calling SBTPG to get a specific timeline? I was in this exact situation last month and spent THREE DAYS trying to get through to their customer service. Finally used Claimyr (https://youtu.be/_kiP6q8DX5c) to connect with an agent who confirmed they had initiated the transfer to my bank that morning. If you're anxious about when the money will arrive, it might be worth using Claimyr to get a direct answer rather than checking the website repeatedly. They got me through to a rep in about 15 minutes when I'd been trying for days.

I tracked this exact process last month. From 'funded' status to money in my account took exactly 53 hours and 17 minutes. SBTPG received my $3,842 refund on Tuesday at 9:14am, and it was deposited in my bank account on Thursday at 2:31pm. The SBTPG portal never updated beyond 'funded' - it stayed that way even after I had the money. My bank showed it as pending for about 12 hours before it was available.

SBTPG is just sitting on your money making interest. They got your refund from the IRS but haven't sent it to your bank yet. When mine said funded last month, it took 3 more days to hit my account. They never update the status to tell you when they actually send it out. Just keep checking your bank account, not the SBTPG site.