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I'm in the exact same boat but keep getting disconnected after 30+ minutes on hold. Tried 6 times in the last week. It's almost like they don't want to give us our money back š¤¬
Seriously, check out Claimyr (claimyr.com) - it's the only way I finally got through after weeks of trying. They reserve your spot in line and call you when an agent is available. Talking to an agent got my refund released after being stuck for almost 2 months.
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What time of day did you call? I've been trying for weeks but always get the "due to high call volume" message and then it hangs up on me š”
I called at 7:02am eastern time, literally 2 minutes after they opened. Still waited about 35 minutes but at least got through. Apparently Thursdays are less busy too.
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Log out completely, clear your browser cache/cookies, restart your computer, and try again. Sounds basic but the IRS website is notorious for weird technical glitches that simple steps like this can fix. Also try a different browser entirely - some people report success with Firefox when Chrome fails.
Tried all of that already unfortunately. Even tried on my phone and my partner's laptop. Same result every time - just a blank page where the transcript should be.
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most likely ur return is under review and they havent updated the system yet. they do this all the time. u will probably get a letter in a few weeks asking for more documentation or telling u theres a problem. classic irs move to keep u in the dark while they take their sweet time š
I recieved a letter from the IRS saying they need to verify my identity before they process my 2023 tax return. The letter says I should go to idverify.irs.gov or call a toll-free number. The letter says its a 5071C letter. I filed my return about 8 weeks ago and was expecting a refund of around $3200. Now I'm nervous this might be some kind of scam. Has anyone else gotten one of these identity verification letters? Can you share what the real one looks like so I can compare it to what I received? I don't want to give my personal info to the wrong people. I'm mainly concerned because the address on the letter is different than what I've seen on previous IRS correspondence.
Protip: when you do the verification online, make sure you have your previous year's tax return with you. They'll ask specific questions about the exact amount you reported on certain lines to verify it's really you. Also have your credit info handy (mortgage/loan account numbers, etc). I failed my first attempt because I didn't have this info ready.
Also bring your drivers license/state ID and a credit card! They ask for those expiration dates and issue dates too.
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the whole identity verification thing is just another way for the IRS to delay giving u ur money š¤” they make everyone jump through hoops while they sit on billions in unpaid refunds. theyre hoping people give up tbh
It's actually because identity theft with tax returns has increased 350% since 2019. The verification process is annoying but necessary.
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ok irs employee š
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DD dates are more like suggestions than actual commitments š Just keep checking your account daily. In my experience Chase has been slower than other banks with IRS deposits. My husband got his through our credit union 2 days before I got mine through Chase, even though we filed together and had the same DD date.
I was literally in your exact situation a few weeks ago. Had to call the IRS but could never get through on their normal number. A friend told me about Claimyr (claimyr.com) and I finally got to speak with an agent who told me there was a verification flag on my account that was causing the delay. Got it resolved in that call and my refund showed up 3 days later. Talking to an actual human at the IRS made all the difference.
wait hold up - does this actually work or is it just the usual BS?
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It's real. You still talk directly to the IRS agent yourself - they just handle getting through the phone system. I used it twice now and both times I got through when I couldn't on my own. Beats sitting on hold for 3 hours or getting busy signals for days.
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There is no secret trick to reach a human lmao theyre just insanely understaffed. Your best bet is to keep calling at different times or use one of those calling apps
Tip from a former IRS employee: call on Tuesday, Wednesday or Thursday around 1-2pm Eastern. Mondays and Fridays are absolute nightmares with call volume, and mornings are always slammed too. Mid-week afternoon is your best chance of getting through.
Thanks for the insider tip! I'll try this tomorrow afternoon.
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i filed february 1 and STILL nothing. no codes. no updates. transcript says n/a for 2024. called a million times and no one can tell me anything. this system is broken af š”
Been there. Try using Claimyr to get through to a live agent (claimyr.com). Talking to a real person got my return unstuck when it was in limbo for months.
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I just might try that because ive totally given up on getting thru to them the normal way
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CONGRATS on getting your refund! The system is so messed up that it feels like a major victory just to get what was already yours to begin with š Celebrate that win!
Bro I filed in February and still waiting for my REFUND. Consider yourself lucky if you're only 8 days in š
Ouch! Did you try calling them? What's the holdup?
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Been on hold with them like 5 times and always get disconnected after 2+ hours. Finally got through using that claimyr.com service someone else mentioned and found out I'm under some random review. Agent said it should be released in the next couple weeks tho.
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If you're worried you can always create an account on the IRS website and check your tax transcript. It'll show if there are any issues with your return. WMR (Where's My Refund) tool is notoriously slow to update.
I work for a tax preparation company and this happens ALL THE TIME with NY state returns. Their system often fails to properly apply withholding credits even when they're clearly reported on the return. You need to call them and have them manually review your return. Don't just pay the balance until you've confirmed it's legitimate.
Before you drive yourself crazy trying to figure this out, do what I did and use taxr.ai to decode your transcript. I tried for weeks to understand why I suddenly had a balance due on my taxes and this tool explained it all in normal human language. Turns out I had a calculation error in my original filing and they actually explained what happened and what I needed to do. Worth every penny.
I had to verify my identity with the IRS back in mid-July after my tax return got flagged for some reason. The agent had me do the ID.me verification while on the phone with her, which was actually pretty quick. She told me that my return would now be processed but couldn't give me any timeframe for when I'd see movement. It's been about three weeks now and my transcript still shows no updates whatsoever. My Where's My Refund tool just says it's still being processed. Getting anxious since I was counting on this money for some medical bills coming up. Has anyone gone through this recently? How long did it take after verification for your return to start moving again? I filed back in April so it's been almost 4 months of waiting already.
Pro tip: If you have access to your transcript, look for Transaction Code 570 (refund hold) followed by TC 571 (hold released). Once you see 571, it usually means they've resolved whatever issue caused them to flag your return. After that, you'll typically see an 846 code (refund issued) within a week or two. For most people after ID verification, it's taking about 8 weeks to see those 570/571 codes, then another week for the 846. But I've definitely seen some people get lucky and have it processed much faster.
This is super helpful! I just checked and don't have any of those codes yet. Still waiting I guess. Thanks for the info!
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Has anyone noticed it seems to go faster if you verify over the phone vs. online? My husband and I filed jointly but both had to verify separately. I did mine online and he called in. His side was verified and processed within 3 weeks while mine took almost 7 weeks to complete. Seemed weird since it was the same return!
Yes!!! Phone verification seems to be faster from what I've seen too. My theory is that when you verify with an actual person, they can push some button on their end that moves things along faster.
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I think its random tbh. I did phone verification and still waited 9 weeks š¤·āāļø
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Jamal Brown
The IRS is a disaster this year. I filed in February and still don't have my refund. No explanation. No notices. Nothing. Just crickets. It's criminal how they can hold onto our money with zero accountability.
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Jamal Brown
Tried calling 47 times over 3 weeks. Never got through once. Just endless "sorry all of our representatives are busy" messages and disconnects. The system is designed to be impossible.
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Liam McConnell
I had this exact issue and was going insane. Finally used claimyr.com and got connected to an agent in under an hour. Found out they had a simple address verification hold on my account. The agent fixed it immediately. Had my refund 4 days later. Just sharing in case it helps you too!
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Amara Oluwaseyi
i literaly went FIVE MONTHS between seeing my earnings appear on ssa.gov and getting my refund last year. the irs is completely broken. prepare for a long wait. š
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