Need help with identity verification status update - what to ask?

I found a way to solve identity verification delays, watch this: https://www.youtube.com/watch?v=X0P1vEphBLI

Ugh, identity verification is such a pain! I went through this a few months ago. Make sure to ask them if there are any pending documents they need from you. Sometimes they don't tell you and you just end up waiting for no reason.

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/bDXD2SD0gGk

When you get through, ask them: 1. Is there any missing information in your application? 2. What's the current status of your verification? 3. Is there an estimated timeframe for completion? 4. Are there any steps you can take to expedite the process? Be persistent and don't be afraid to follow up if you don't hear back. Good luck!

lol good luck getting anyone on the phone. I've been trying for weeks 😭

Pro tip: keep a log of all your calls, who you spoke to, and what they said. It'll help if you need to escalate later.

Anyone else feel like the whole system is designed to be as frustrating as possible? 🤔 Like they're hoping we'll just give up?

I had to go through this last year. Here's what worked for me: 1. Be super polite but firm with the agents 2. Have all your docs ready before you call 3. If one agent can't help, politely ask to speak to a supervisor 4. Follow up every week if you don't hear back 5. Check your spam folder regularly! Hang in there, it's a process but you'll get through it!