Nebraska Refund Check Already Received But State Website Still Shows "No Status Available" After Filing Last Week

I filed both federal and state taxes last week and I'm getting confused about my Nebraska state refund status. I just got my refund check in the mail today, but when I check indr-refundstatus.ne.gov, it still says "As of 02/13/2025 information on the status of your refund is not available" and warns "Do not file a duplicate return as this will delay processing of the return." I followed all the steps on the website: 1. I navigated to indr-refundstatus.ne.gov 2. Filled in my information 3. Checked the 'I'm not a robot' checkbox and followed the instructions 4. Clicked the "Check Refund Status" button But I'm still getting this exact message on my screen: "As of 02/13/2025 information on the status of your refund is not available. Do not file a duplicate return as this will delay processing of the return." The website clearly states: "Please allow a minimum of 30 days to receive your refund if you e-file an error-free return. For paper returns, please allow a minimum of three months to receive your refund if you file an error-free return. Your refund will generally be issued by July 15th, if your return is filed by the April 15th due date." But here's what's confusing me - I already have my physical refund check in hand, yet the system doesn't seem to know this. The check arrived in today's mail, but the online status hasn't updated. Is this normal? Has anyone else experienced this disconnect between receiving their actual refund while the Nebraska Department of Revenue's system still shows no information? I tried calling their contact numbers (402-471-5729 or 800-742-7474 for NE and IA residents) but got stuck in a long hold queue and eventually had to hang up. Should I be concerned about this discrepancy, or is it just that their system updates slowly? I don't want to deposit the check if there's some kind of error.

0 coins

14 comments

Javier Morales

The Nebraska Department of Revenue's refund status system shows typical processing timeframes: 30 days minimum for e-filed returns and 3 months for paper returns, with refunds generally issued by July 15th for returns filed by the April 15th deadline. While your status page shows "information not available as of 02/13/2025," receiving your physical check before the online system updates is normal. This disconnect happens because the refund status database and the payment processing system operate independently. The check-issuing system often moves faster than the status tracking system's updates. The warning against filing duplicate returns is important - even though you've received your check, the system's lag doesn't mean anything went wrong. The contact information provided (402-471-5729 or 800-742-7474 for NE and IA residents) isn't necessary to call in this case since you have your refund. Keep your check as proof of payment and don't worry about the website's delayed status update - it should eventually catch up in the system.

0 coins

- 1M