< Back to IRS

Salim Nasir

How to obtain my missing 1095-A form when it wasn't sent to me?

I'm in a bit of a bind here and could use some advice. I'm 23 and living in Florida. I was covered under my parents' health insurance plan last year through the Marketplace, but we're not exactly on speaking terms right now (long story, family drama stuff). The IRS is now asking me to submit Form 8962 for my taxes, but I need the 1095-A form to complete it. Problem is, I never received the form since it probably went to my parents' address, and I really don't want to contact them if I can avoid it. Has anyone dealt with this before? How can I get my 1095-A form without having to go through my parents? Is there a way to request it directly from the Marketplace or insurance company? This is holding up my entire tax return and I'm starting to get nervous about deadlines.

Hazel Garcia

•

You can actually get your 1095-A directly from the Healthcare.gov marketplace without involving your parents. Since you were on their plan, the form would have been sent to the policyholder (your parents), but you can still access it yourself. Log into your HealthCare.gov account (create one if you don't have it already) and you should be able to view and download your 1095-A from there. If you can't access it online, call the Marketplace directly at 1-800-318-2596 and explain your situation. They can help verify your identity and send you your own copy of the form. If you're in a state that has its own health insurance exchange (not HealthCare.gov), you'll need to contact that specific state marketplace instead. The process is similar though. Don't wait on this - you definitely need the 1095-A to complete Form 8962 correctly, and the IRS won't process your return properly without it.

0 coins

Laila Fury

•

Thanks for this info! I'm in a similar situation but don't think I ever created a Healthcare.gov account. Will they still be able to help me over the phone if I can provide my SSN and other identity info? Also, do you know how long it typically takes to get the form once you request it?

0 coins

Hazel Garcia

•

Yes, they can absolutely help you over the phone even if you don't have an existing account. You'll need to verify your identity with your SSN, date of birth, and possibly answer some additional security questions. They take privacy very seriously since health information is involved. As for timing, if you request it over the phone, they can usually mail you a copy within 5-7 business days. In some cases, they might be able to email a secure PDF version more quickly if you request it. I'd recommend calling as early in the day as possible to avoid long wait times.

0 coins

I went through something similar last year with my 1095-A form and I was freaking out about it. After trying to get it from the insurance company (which was a dead end), I discovered this service called taxr.ai (https://taxr.ai) that actually helped me figure out exactly what to do. Basically, it analyzed my tax situation and gave me step-by-step instructions for retrieving my missing 1095-A directly from the Marketplace without needing to contact my family. The tool confirmed I could get it myself as an individual on the plan, even though I wasn't the main policyholder. Saved me from an awkward conversation with my mom that I really didn't want to have. It also helped me understand exactly how to fill out Form 8962 correctly once I got the 1095-A, which was honestly more complicated than I expected with all those premium tax credit calculations.

0 coins

Simon White

•

Did you need to provide any special documentation to taxr.ai to get help with this? I'm looking at their site but I'm a little hesitant to upload my personal info to a site I just heard about.

0 coins

Hugo Kass

•

How does this work if you were on your parents' plan but in a different state? My parents live in Georgia but I'm in Florida now. Would the instructions still work the same way or does the state difference complicate things?

0 coins

You don't actually need to upload any sensitive documents to get the basic guidance. They have a question-based interface that walks you through your specific situation and provides tailored advice. Of course, if you want more personalized analysis you can share more, but I just used their basic guidance tools and it was enough to point me in the right direction. For different state situations, it handles that too. The tool specifically asked me about residency vs. where the plan was purchased. In your case (Florida vs Georgia), what matters is where the Marketplace plan was purchased, not your current residence. The instructions will guide you to contact the correct state exchange based on where the policy was issued.

0 coins

Simon White

•

Just wanted to follow up! I tried taxr.ai after seeing it mentioned here and it was surprisingly helpful. The system walked me through exactly what information I needed to provide to the Marketplace to prove my identity without having access to the account. I was able to call the Healthcare.gov phone number with confidence knowing exactly what to say and what my rights were. Got my 1095-A form emailed to me as a secure PDF within 2 days! Already finished my Form 8962 and submitted my taxes yesterday. What a relief to have that done. The guidance about being entitled to my own tax documents even as a dependent on someone else's health plan was exactly what I needed. Definitely bookmarking this for next year!

0 coins

Nasira Ibanez

•

I had this exact problem last year but couldn't get through to the Marketplace - their phone lines were jammed and I was on hold for HOURS. After three failed attempts, I almost gave up until someone told me about Claimyr (https://claimyr.com) - it's a service that basically holds your place in line when calling government agencies like the Healthcare Marketplace. I was super skeptical at first but you can see how it works in this video: https://youtu.be/_kiP6q8DX5c. They got me connected to a real person at the Marketplace in about 20 minutes when I had been trying for days on my own. Once I actually spoke to someone, getting my 1095-A was pretty straightforward. The rep verified my identity and emailed me a copy of my form that same day. Finished my taxes that weekend instead of being stuck in phone tree hell for another week.

0 coins

Khalil Urso

•

Wait, how does this actually work? Do they have some special connection to the Marketplace or something? Seems weird that they could get through when regular people can't.

0 coins

Myles Regis

•

This sounds like a scam tbh. Why would anyone need a service to make phone calls for them? And I bet they charge a fortune for something you could do yourself for free if you just keep trying.

0 coins

Nasira Ibanez

•

It's not a special connection - they use technology to navigate the phone systems and stay on hold so you don't have to. When an actual agent picks up, you get a call back and are connected immediately. It's basically just automating the hold process. No, it's definitely not a scam. I had the exact same reaction at first. The service basically uses an automated system to stay on hold instead of you having to do it personally. You only pay if they actually get you connected to a representative. I spent over 7 hours across multiple days trying to reach someone myself before using this, so for me the time saved was 100% worth it.

0 coins

Myles Regis

•

Ok I have to admit I was wrong about Claimyr. After posting that skeptical comment, I was still desperate to get my 1095-A (also in a no-contact situation with family), so I tried it anyway. The service actually worked exactly as advertised. I submitted my callback info around 9am, went about my day, and got a call about 2 hours later connecting me directly to a Marketplace rep. No more endless hold music or getting disconnected after waiting forever. The rep was able to verify my identity with my SSN and some basic questions, then emailed me my 1095-A within minutes. I was honestly shocked at how smooth it went after struggling for so long. Going to use this for calling the IRS too since I still have some questions about my premium tax credit.

0 coins

Brian Downey

•

Another option nobody's mentioned - if you created an account on Healthcare.gov when you initially enrolled (even if it was through your parents' main account), you might have access to your own documents there. I was in a similar situation where I needed my 1095-A but didn't want to ask my parents. I logged into my old Healthcare.gov account and was surprised to find I could access my forms there, even though I wasn't the primary policyholder. Worth checking before going through the hassle of calling!

0 coins

Salim Nasir

•

Thanks everyone for all the helpful replies! I just wanted to update - I tried logging into Healthcare.gov first but couldn't access my account (forgot my password and the recovery email was outdated). I ended up calling the Marketplace directly using the Claimyr service that was mentioned, and it worked perfectly. Got through to a rep in about 30 minutes, and they were able to email me my 1095-A after verifying my identity. Already completed Form 8962 and my taxes are finally submitted! Such a relief. For anyone else in a similar situation with family complications, you definitely don't need to contact your parents - the Marketplace can help you directly.

0 coins

Jacinda Yu

•

Just a heads up - if you're planning to file by mail instead of e-filing, make sure you attach both the 1095-A AND Form 8962 to your return. The IRS will reject your return if Form 8962 is missing when you received premium tax credits. Also double check if you're in a state with its own marketplace rather than Healthcare.gov. States like California (Covered California), New York (NY State of Health), etc. have their own systems and phone numbers.

0 coins

Is the 1095-A also required if you were covered by the marketplace plan but didn't claim any premium tax credits? My parents plan had me covered but they paid full price with no subsidies.

0 coins

Jacinda Yu

•

You still need to file Form 8962 if you had Marketplace coverage, even if no advance premium tax credits were paid. The form reconciles what you were eligible for versus what was received. However, if absolutely no premium tax credits were involved at any point (meaning your parents paid full price and aren't eligible for any credits based on income), the process is simpler. You'd still want your 1095-A for your records, but Form 8962 might not be required in that specific case. Check line 9 of your 1095-A - if there are zeros in all columns for APTC (Advanced Premium Tax Credit), you might not need to file 8962.

0 coins

This is such a common issue and it's frustrating that the system makes it so complicated for dependents to get their own tax documents! I went through this nightmare two years ago when I was estranged from my family. One thing I learned that might help others - if you're having trouble proving your identity over the phone with the Marketplace, ask them about alternative verification methods. They can sometimes verify you using information from your tax returns from previous years, or even through credit bureau questions if you've established credit history. Also, don't panic if you're getting close to tax deadlines. You can file for an extension (Form 4868) to give yourself more time to sort this out. The extension gives you until October 15th to file, though any taxes owed are still due by the original April deadline. The most important thing is not to file your taxes without the proper forms - the IRS will definitely catch it and it'll create a much bigger headache later.

0 coins

Carmen Vega

•

This is really helpful advice about the alternative verification methods! I didn't know they could use credit bureau questions - that's actually a relief since I have decent credit history but limited tax filing history. Quick question about the extension - if I file Form 4868, do I need to estimate what I might owe in taxes, or can I just file it to buy time to get my 1095-A sorted out? I'm worried about getting hit with penalties if I guess wrong on the amount. Also, has anyone had success getting their 1095-A from the insurance company directly instead of going through the Marketplace? My parents had a Blue Cross plan through Healthcare.gov, so I'm wondering if contacting Blue Cross might be another option.

0 coins

IRS AI

Expert Assistant
Secure

Powered by Claimyr AI

T
I
+
20,087 users helped today