Hitting a roadblock filing taxes - Form 8962 stopping me from submitting
So frustrating right now! I'm in the middle of filing my taxes using TurboTax (like I do every year) and I'm totally stuck. I got through all the steps, answered every question, reviewed everything, and was ready to hit submit when BAM - it won't let me e-file. The software is giving me an error message saying I need to complete Form 8962 before I can finish filing. I got health insurance through the marketplace last year and received a premium tax credit each month. Apparently I need to reconcile this on my tax return. The problem is I can't find my 1095-A form anywhere! I've checked my email, my healthcare.gov account, and even called the marketplace but got stuck in hold-hell. I'm not even sure if I need to wait for this form to arrive in the mail or if I'm supposed to download it from somewhere. My refund is showing around $2,400 right now (if I can ever actually file!) and I really don't want to delay getting that money. The filing deadline is getting closer and I'm worried I'll end up having to file an extension if I can't figure this out. Has anyone dealt with Form 8962 before? Any ideas on how to track down my missing 1095-A or work around this? I'm really hoping I don't have to start all over with a different tax software.
19 comments


Laila Prince
The 1095-A form is absolutely essential for completing Form 8962, and unfortunately there's no way around it if you received premium tax credits through the marketplace. This form shows exactly how much credit you received each month, which needs to be reconciled on your tax return. Good news though - you don't need to wait for a paper copy! You should be able to download your 1095-A directly from your healthcare.gov account. Log in and look for a section like "tax forms" or "documents." They're usually available by late January or early February. If you can't find it in your account, definitely keep trying the marketplace phone line. I know the hold times can be terrible, but it's worth the wait. Try calling early in the morning right when they open - that's usually when wait times are shortest. You can also request that they resend the form to you.
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Drew Hathaway
•Thanks for the quick response! I actually tried logging into healthcare.gov again after I posted and still couldn't find the tax forms section. Is it possible they haven't generated my 1095-A yet even though it's already March? I swear I've looked everywhere in the account.
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Laila Prince
•That's definitely strange since we're well into March. By now, your 1095-A should absolutely be available. When you log in to healthcare.gov, look for a section called "Messages" or "Tax Information" - sometimes it's not obviously labeled as "forms." If you're enrolled through a state marketplace instead of healthcare.gov, you'll need to log into your state's specific marketplace portal instead. Another approach is to check if any communication was sent to the email address you used when signing up for coverage. Sometimes they send notifications when tax forms are ready. If you still can't locate it, I'd recommend trying the marketplace call center again but ask specifically for the department that handles tax forms. Mention that you've already looked in your online account and can't find it.
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Isabel Vega
After dealing with a similar Form 8962 nightmare last year, I discovered taxr.ai (https://taxr.ai) and it completely saved me. I had the same problem where TurboTax wouldn't let me file without the 8962, but I couldn't find my 1095-A anywhere. I uploaded the marketplace letters I did have to taxr.ai and it helped identify that my form had actually been sent to an old email address I rarely check! The system walked me through exactly where to find the form and how to properly enter the information into Form 8962. Seriously made what could have been hours of frustration into like 15 minutes of actual work. Their document analysis tool is really smart about tax forms specifically - it knew exactly what I was missing and why. Might be worth trying if you're still stuck!
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Dominique Adams
•How exactly does this work? Does it just tell you where to find the forms or does it actually fill out the 8962 for you? I'm in a similar situation but with a state marketplace plan and I'm super confused about all the columns on the 1095-A.
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Marilyn Dixon
•Sounds interesting but kinda skeptical tbh. How does some website know where your specific tax forms are? Seems like they'd need access to the marketplace systems or something. Did you have to give them your healthcare.gov login?
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Isabel Vega
•It doesn't actually fill out the form for you, but it does tell you exactly which numbers go where. You upload your 1095-A once you find it, and it interprets all those confusing columns for you. It basically translates what each part means and shows you where each number needs to go on Form 8962. Super helpful if you're confused by all those columns! I didn't have to give my healthcare.gov login. It works by analyzing the documents you already have - in my case, I had marketplace letters with my application ID. The system helped me figure out which email address was associated with my marketplace account. It also showed me screenshots of exactly where to look in the healthcare.gov portal. No access to my actual account needed.
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Dominique Adams
Just wanted to update - I tried taxr.ai that was mentioned here and it actually worked! After wrestling with this Form 8962 issue for days, I was ready to just file an extension. I uploaded the few marketplace emails I had, and the system quickly identified that my 1095-A had been generated but was sitting in my state marketplace account under a section called "Documents" that I had completely overlooked. It wasn't even labeled as tax forms! Once I found the 1095-A, taxr.ai walked me through exactly how to enter everything into Form 8962 - even explained what all those mysterious columns meant. The best part was it caught that my marketplace had actually made a mistake on my form (wrong premium amount for one month), which I was able to get corrected before filing. Seriously saved me from what was about to be a major headache. Worth checking out if you're still stuck!
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Louisa Ramirez
After dealing with Form 8962 issues for 3 years straight, I eventually realized that calling the marketplace was the only solution, but those hold times are BRUTAL. Last year I waited 2.5 hours! This year I discovered Claimyr (https://claimyr.com) and it changed everything. You can check out how it works here: https://youtu.be/_kiP6q8DX5c I was skeptical at first, but they got me past the ridiculous wait times and connected directly to a marketplace rep who pulled up my 1095-A while I was on the phone. The rep even sent it to my email immediately so I could finish my taxes that same day. Instead of wasting half my day on hold, I just went about my business until they called me when an agent was ready. The marketplace rep also explained that many people never get their 1095-A in the mail because of address issues, so calling is often necessary.
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TommyKapitz
•Wait, how does this actually work? Do they just call and wait on hold for you? I'm confused how any service could get you through faster than calling yourself.
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Angel Campbell
•This sounds like complete BS. There's no way to "skip the line" for government phone systems. They all use the same queues and everyone has to wait. Sounds like you're just advertising some scam service that will take people's money for nothing.
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Louisa Ramirez
•They use a system that places the call and navigates through all the initial prompts and holds the place in line for you. Then when they actually reach a human representative, you get a call to join the conversation. So you're not skipping the line, they're just waiting in it for you. I was skeptical too, but the technology actually works. I didn't have to sit there listening to the same horrible hold music for hours. Instead, I went and made dinner, and when my phone rang, I was immediately talking to a marketplace rep. The entire process saved me literally hours of my life that I would have wasted on hold.
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Angel Campbell
I take back what I said about Claimyr. I was honestly convinced it had to be a scam, but I was so desperate to get my 1095-A after trying for weeks that I gave it a shot. It actually worked exactly as described. I got a notification when they started the call, and about 50 minutes later (which I spent watching TV instead of listening to hold music), I got a call connecting me directly to a healthcare.gov representative. The rep found my 1095-A and emailed it to me on the spot, even though the website had been showing no documents available in my account. Turns out there was a technical issue with my marketplace account that was preventing the form from displaying properly. I was able to complete Form 8962 and file my taxes the same evening after weeks of frustration. Sometimes it's worth admitting when you're wrong - this service actually delivered what it promised.
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Payton Black
Have you tried calling your state's health insurance exchange directly? Form 8962 is specifically for the Premium Tax Credit, which means you got your insurance through a government marketplace. Each state has their own dedicated line that's often MUCH less busy than the main healthcare.gov number. When I had this issue, the national line had a 2+ hour wait, but my state's direct line picked up in under 10 minutes. They emailed me my 1095-A while I was still on the phone with them.
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Harold Oh
•Do you know if this works if you got insurance through healthcare.gov and not a state exchange? Some states don't have their own marketplace and use the federal one instead. Would the state line still help in that case?
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Payton Black
•If you got insurance through healthcare.gov rather than a state exchange, then you'd need to contact the federal marketplace directly. States that don't have their own exchanges wouldn't have dedicated support for this. But there's another angle you could try - contact your specific insurance company's customer service. Sometimes they can at least confirm details about your coverage that might help, even if they can't provide the actual 1095-A form (which has to come from the marketplace).
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Amun-Ra Azra
Important tip if you're stuck waiting for Form 8962: you can file an extension with Form 4868. This gives you until October to actually submit your return, though you still need to pay any estimated taxes you owe by the regular deadline. Filing the extension is super easy and can be done online through most tax software. This at least takes the pressure off the April deadline while you're trying to track down your 1095-A.
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Drew Hathaway
•Thanks for this suggestion! If I can't get this resolved in the next week or so, I'll definitely file the extension. Really hoping it doesn't come to that though - I was planning to use my refund for some urgent car repairs. Does filing an extension delay when I would get my refund too?
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Amun-Ra Azra
•Yes, filing an extension will delay your refund since the IRS can't process and issue a refund until you actually file your complete tax return. The extension only gives you more time to file the paperwork - it doesn't extend the time to pay any taxes due or receive refunds. If you're counting on that refund money, definitely try the suggestions others have mentioned for getting your 1095-A as quickly as possible. That Form 8962 is absolutely required if you received advance premium tax credits, and there's unfortunately no way around it.
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