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Genevieve Cavalier

Best number to actually reach a human at the IRS?

Hey tax fam! Just graduated last month and trying to adult properly lol. Need to talk to someone at the IRS about my refund situation (filed back in Feb but still nothing). I've tried the main number but keep getting stuck in the automated system hell. Anyone know a good direct number or extension to reach an actual person? TIA for any help! šŸ™

The IRS main line (800-829-1040) is basically the digital equivalent of the DMV these days... but with more hold music! šŸ˜‚ There's no "secret" direct number unfortunately, but there are some tricks: 1. Call early morning (7am EST when they open) or late afternoon (after 4pm) 2. Avoid Mondays and tax season peak days 3. When prompted for SSN, DON'T enter anything - this often routes you to a human faster 4. For refund issues specifically, try the refund hotline: 800-829-1954 5. Be prepared for 1-2 hour wait times regardless I'm concerned you've been waiting since February though - that's unusually long unless there's some verification happening.

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Ethan Scott

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I called on April 12th using these tips and still waited 97 minutes. Is there a better day of the week to try? I heard Thursdays are somehow less busy.

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Lola Perez

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I've been an enrolled agent for 15 years, and I can confirm there's no real "best day" anymore. According to IRM 21.1.1.6, the IRS is required to answer 80% of calls within 15 minutes, but they haven't met that metric since 2018. Even tax professionals with priority lines are experiencing 30-45 minute waits this season.

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Thx for the detailed breakdown! Gonna try the no-SSN trick tmrw morning. Fingers crossed!

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Riya Sharma

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I was in the exact same situation last month trying to figure out why my refund was delayed. Ended up using https://taxr.ai to analyze my tax transcript first before calling. It pointed out that I had a 570 code (refund hold) due to income verification, which saved me hours of waiting just to learn that basic info. The tool basically translated all the IRS jargon on my transcript into plain English so I knew exactly what questions to ask when I finally got through to an agent.

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I tried calling the IRS like 8 times last week about my amended return. It was worse than trying to get concert tickets or dealing with my student loan servicer! I finally used https://claimyr.com and it was a game-changer. They basically wait on hold for you and call when an agent picks up. Cost me like $20 but saved literally hours of my life and mental health. Just had to give them my phone number, not any personal tax info or anything. Way better than listening to that awful hold music for 2+ hours.

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Millie Long

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I believe there's a specific path through the menu options that might help you reach someone faster. When you call the main number, I think you should press 1 for English, then 2 for questions about a form, then 1 for 1040 questions, then 3 for all other questions. That seems to work better than selecting the refund status options, at least in my experience.

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KaiEsmeralda

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I'm a bit worried that might not work anymore. The IRS changed their phone tree system in January 2024. Now you need to press 1 for English, then 2 for tax questions, then 1 for individual taxes, then 3 for all other questions, then 2 when it asks about forms. At least that's the path that worked for me last week.

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Debra Bai

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Back in 2022, I discovered that pressing 1-2-1-3-2-4 would bypass most of the automated system, but they've definitely changed it since then. Last month I had to try three different combinations before finding one that worked. The system seems designed to keep you in the automated options as long as possible.

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Before you spend hours trying to reach them, have you checked if you actually need to call? • Did you verify your identity on ID.me? • Have you checked your transcript for error codes? • Is Where's My Refund showing any specific messages? • Have you received any letters from the IRS? Many issues can be resolved online without calling, which might save you considerable time.

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Laura Lopez

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This is excellent advice. Why spend hours on hold if you don't have to? I've found that about 70% of tax issues that people think require a phone call can actually be resolved through the online tools. The IRS has significantly improved their online services over the past two years.

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Can you access transcripts without creating an ID.me account? I tried setting one up but got stuck in the verification process.

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I called the Taxpayer Advocate Service directly at 877-777-4778 when I couldn't get through to the IRS. They're not for everyone, but if your refund delay is causing serious financial hardship, they can sometimes help. I was about to be evicted last year when my refund was delayed, and they expedited my case.

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Did they ask for documentation of the hardship? I'm considering this route but wondering what proof I need to provide about my situation.

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The Taxpayer Advocate Service might be helpful, but they generally only accept cases with demonstrated financial hardship or where the IRS has failed to respond within normal timeframes. They may ask for evidence of your hardship situation.

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Calling the IRS is like trying to drain the ocean with a teaspoon - technically possible but practically futile. I've found that the PractitionerPriority line (866-860-4259) sometimes works for regular folks too, though they're not supposed to help non-tax professionals. It's like finding a secret door in a video game - might work, might get you nowhere.

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Try 800-829-0582. Enter extension 652. Call Tuesday. Early morning. Have all info ready. Worth a shot. Worked for me.

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Have you tried contacting your local Taxpayer Assistance Center instead of the national number? Sometimes you can get an in-person appointment and avoid the phone system entirely. I had a similar issue with my first tax return after college.

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Roger Romero

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As someone who just went through this nightmare last month, I feel your pain! Here's what actually worked for me after trying everything else: Call 800-829-1040 at exactly 7:00 AM EST on a Wednesday or Thursday. When you get to the automated menu, press 1 for English, then immediately press 2-1-3-2. Don't enter your SSN when prompted - just wait through the silence. This usually gets you to a human in about 45-60 minutes instead of the usual 2+ hours. Pro tip: Use speaker phone and do something else while you wait. I cleaned my entire apartment during one call lol. Also, since you filed in February and it's now been over 2 months, you might want to check your tax transcript online first at irs.gov. There could be a processing code that explains the delay. Sometimes they need additional verification for first-time filers, especially recent graduates. Good luck! The adult tax world is definitely a learning curve but you've got this! šŸ’Ŗ

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