Alternative IRS Contact Numbers? Main Line Always Busy
Hey tax friends! š I've been trying to reach the IRS about my 2023 return for the past week but the main number is always jammed. I've checked the IRS.gov contact page but thought maybe there are department-specific numbers I'm missing? Anyone know if there are alternative numbers to try? I graduated last year and this is my first time dealing with a tax issue on my own. Already tried calling at 7:01 AM when they open (according to Reddit) but still got the "high call volume" message. Any tips would be super appreciated!
14 comments
Ryan Young
Oh my goodness, calling the IRS is THE WORST! š« The main number (800-829-1040) is almost always overloaded, especially during tax season. There are actually several different numbers depending on what you need: - For tax account questions: 800-829-0922 - For business tax issues: 800-829-4933 - For tax forms: 800-829-3676 - For taxpayer advocate: 877-777-4778 Just be prepared with your Social Security number, filing status, and a copy of your last return before calling. And PLEASE call early in the morning (like 7am) or late afternoon (after 5pm) for the best chance of getting through!
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Sophia Clark
Let me add to this with my step-by-step approach that's worked for me multiple times: 1. Call exactly at 7:00 AM Eastern Time 2. When prompted, press 1 for English (or 2 for Spanish) 3. Then press 2 for personal tax questions 4. Then press 1 for questions about a form 5. Then press 3 for all other questions 6. Then press 2 for all other issues 7. When asked for SSN, don't enter anything - just wait 8. This should eventually route you to a human This specific sequence bypasses some of the automated systems.
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Katherine Harris
Do these other #s actually work tho? I tried the account questions one last week and got the same busy msg as the main line. Anyone actually get thru recently?
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Madison Allen
I've noticed the hold times vary significantly by day of week. Monday and Tuesday average 97 minutes in my experience, while Thursday afternoons drop to about 42 minutes. Have you tried calling on different days or tracked your wait times? I'm curious if others are seeing similar patterns this filing season.
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Joshua Wood
I had this exact problem back in February. What worked for me was calling the Taxpayer Advocate Service at 877-777-4778. They're not the IRS directly, but they can help with certain issues or at least point you in the right direction. Did you try calling the specific department that handles your issue? What exactly are you trying to resolve with your return? Is it a refund status question, or something more complicated?
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Justin Evans
Does TAS actually help with regular questions? Thought they were only for hardship cases.
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Emily Parker
This TAS suggestion saved me last year. Called them after 3 weeks of trying the main line. They couldn't fix my issue directly but transferred me to the right department and stayed on the line until I got through. Wish I'd known about this years ago!
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Ezra Collins
I'm sort of in the same boat, I think? Filed in January and had a question about my Child Tax Credit. I probably called like 15-20 times before I finally got through. It seems like the phone system is maybe designed to be frustrating? I was pretty shocked when I realized how difficult it is to just talk to someone about your taxes.
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Victoria Scott
I was in your exact situation on March 12th this year. After trying for 3 straight days and getting nowhere, I used Claimyr.com to get through. It's a service that basically waits on hold for you and calls when an agent is ready. Costs a bit but saved me from the endless redial cycle. On March 15th I got through in about 40 minutes versus the 3+ hours I was spending trying on my own. Here's their link if you want to check it out: https://youtu.be/_kiP6q8DX5c
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Benjamin Johnson
Be careful about calling alternative numbers! I tried this approach last year and here's what happened: ā¢ Called a department-specific number I found online ā¢ Waited 45 minutes to reach someone ā¢ Was told they couldn't help with my specific issue ā¢ Got transferred to another department ā¢ Call dropped during transfer ā¢ Had to start all over again Make absolutely sure you're calling the correct department for your specific issue. The IRS is extremely compartmentalized and agents often can't help if you reach the wrong department.
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Zara Perez
I might be able to provide some insight here. The IRS actually maintains different phone lines for different types of issues, but they don't all appear on the main contact page. For example, if you're dealing with an identity verification issue, there's 800-830-5084. For Economic Impact Payment questions, there's 800-919-9835. The Automated Collection System has 800-829-3903. I would suggest identifying the specific nature of your issue first, then determining which number is most appropriate. This could potentially save you significant time.
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Daniel Rogers
Based on years of dealing with the IRS, there's no magic solution to the phone problem. The Practitioner Priority Line is only for tax professionals. The Automated Collection System line is only for collections issues. The Taxpayer Advocate requires a documented hardship. Your best approach is to determine exactly which Internal Revenue Manual (IRM) section covers your issue, then call the appropriate number for that division. For most individual tax return questions, 800-829-1040 is unfortunately still your primary option.
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Aaliyah Reed
I just found something interesting on the IRS website - they have a "Let Us Call You" service for some issues. Has anyone tried this? It's at irs.gov/help/telephone-assistance (I just discovered this while researching).
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Ella Russell
I appreciate this detailed breakdown. Last year I spent 3 weeks trying to get through about an amended return issue. What finally worked was sending a secure message through my IRS online account instead of calling. They responded within 5 business days. Sometimes the digital options work better than phone for certain issues, especially documentation-related ones.
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