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Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls โ€“ which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


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Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


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Ask the community...

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  • DO NOT post call problems here - there is a support tab at the top for that :)

Zoe Walker

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I've been using the Emerald Card for 4 years and can confirm what others are saying about the timing being somewhat unpredictable. In my experience, H&R Block releases funds early about 70% of the time, usually 12-24 hours before the DDD. For your Wednesday DDD (5/15), I'd expect it Tuesday evening if it comes early. However, I've noticed that first-time joint filers sometimes experience different timing - last year my neighbor filed jointly for the first time and their deposit came exactly on the DDD rather than early, possibly due to additional processing. The key is watching your WMR status for "refund sent" and having the H&R Block app notifications enabled. I'd plan around 5/15 but check Tuesday night just in case. One thing I've learned is that calling H&R Block customer service won't give you any additional timing info beyond what's already available online, so save yourself the hold time. The waiting is always nerve-wracking, but the Emerald Card has been reliable in my experience once the IRS releases the funds!

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Dylan Wright

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This is really helpful insight about first-time joint filers potentially having different timing! My spouse and I are also filing jointly for the first time this year (similar to the original poster), so your neighbor's experience is definitely something I should keep in mind. It makes sense that there might be additional processing steps for joint returns, especially for first-timers. I'm curious though - in subsequent years, did your neighbor's timing go back to the typical "early release" pattern, or did they continue to get deposits exactly on the DDD? I'm hoping this year's exact timing won't set a permanent pattern for us. Thanks for the tip about not bothering with customer service calls - I was actually considering that but will skip it now and just stick to monitoring WMR and the app notifications!

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I've been tracking H&R Block Emerald Card timing patterns for the past 6 years, and here's what I've consistently observed: they release funds early roughly 75-80% of the time, typically 12-36 hours before your DDD. For your Wednesday DDD (5/15/2024), you'll most likely see it Tuesday between 4 PM - 10 PM EST if it comes early. The key factors that influence timing are: 1) When IRS transmits the ACH file (usually 1-2 business days before DDD), 2) H&R Block's batch processing schedule, and 3) any account flags or unusual circumstances. Since you're filing jointly for the first time, there's a slightly higher chance it could come exactly on the DDD due to additional verification steps, but this isn't a hard rule. My recommendation: Set your financial expectations for 5/15 but enable notifications in the H&R Block app and check Tuesday evening. The "refund sent" status on WMR is your best early indicator - once that updates, deposits typically hit within 6-8 hours. One advantage of the Emerald Card over regular bank deposits is that H&R Block doesn't add artificial holds once they receive IRS funds, so what you're really waiting on is IRS processing speed.

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Aisha Patel

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Thank you for such a comprehensive breakdown! As someone new to this community and the tax refund process, this 6-year tracking data is incredibly valuable. The 4 PM - 10 PM EST window you mentioned for Tuesday is really specific and helpful for planning. I appreciate you noting the factors that influence timing - especially the point about joint filers potentially having additional verification steps. That actually makes me feel better about potentially waiting until the exact DDD since there's a logical reason behind it. Your point about H&R Block not adding artificial holds once they receive IRS funds is reassuring too - it's good to know the delay (if any) is on the IRS processing side rather than the bank holding funds unnecessarily. I'll definitely enable those app notifications and watch for the WMR "refund sent" status. Thanks for taking the time to share such detailed insights with a newcomer!

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Exact IRS (1-800-829-1040) and Cross River Bank (877-552-7255) Phone Menu Steps to Track Your Tax Refund Status

For anyone who filed early with TurboTax, I've found some really helpful shortcuts to track your refund and deal with Cross River Bank (CRB)! Trouble getting a real person from the IRS? Call 1-800-829-1040 Press 1, then 2, then 1, then 3 and finally 2. Here, an automated person will come on and ask what you need help with. Say "direct deposit verification." It will ask you "do you need to speak to an agent about this?" Say yes and then it transfers you. How to Call Cross River Bank (CRB) Yourself: 877-552-7255 Press "All Other ACH Deposits" Ask: "Can you confirm if you have my tax refund from the IRS, and when will it be sent to my personal bank?" IF YOU GET PUSH BACK, I pushed back and exercised my right to confirm where my federal refund was sent. The IRS is required to provide that information, and they told me directly that my refund was sent to Cross River Bank. Once I had that info, CRB confirmed they received it and gave me the expected timeline (1-3 business days). If they try to refuse, just insist that the IRS already provided the routing number, and you just need to confirm processing. What to Expect: If CRB releases the money today, it could hit your bank by tomorrow (1/30). If they take the full processing time, expect it by Friday (1/31) or Monday (2/3). Check your bank account dailyโ€”ACH transfers usually post overnight. Your money isn't lost, it's just processing through their system. These shortcuts have worked for getting actual humans on the phone instead of dealing with robots all day! Hope this helps!

Oliver Becker

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This is exactly what I needed as someone who's completely new to dealing with tax refunds! I filed with TurboTax on 1/29 and have been totally confused about where my refund is. My WMR just keeps saying "still processing" with no helpful details, and I had absolutely no idea that Cross River Bank was even part of this process. Having the exact phone sequences written out like this is such a game changer - I was getting so frustrated trying to navigate those automated systems without knowing what to press or say. I'm definitely going to try the IRS number (1-800-829-1040, press 1-2-1-3-2) first thing tomorrow morning and say "direct deposit verification" exactly like you suggested. Reading through all the success stories in the comments is really encouraging and gives me hope that these steps actually work to get real humans on the phone instead of being stuck in automated loops forever. One quick question - when you call Cross River Bank at 877-552-7255, about how long did you have to wait on hold before getting through to someone? Thanks so much for taking the time to write out all these specific details and shortcuts. It's so much less overwhelming having a clear roadmap to follow instead of just randomly guessing what buttons to press! Really appreciate you sharing this with the community ๐Ÿ™

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Dmitry Petrov

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@Oliver Becker Welcome to the community! I m'also totally new to this whole tax refund process and was feeling completely overwhelmed until I found this post. The automated phone systems were driving me absolutely crazy because I had no idea what to say to get through to actual humans! From what I ve'been reading through all these comments, it sounds like the wait times for Cross River Bank can vary quite a bit depending on when you call - some people mentioned getting through pretty quickly in the mornings like (5-10 minutes ,)while others had longer waits. The key seems to be calling early if possible and being persistent but polite with the reps. I m'planning to try these exact same steps tomorrow morning too since my WMR has been stuck on processing "forever." It s'so reassuring to see all these success stories from people who actually got real answers using these phone sequences! Really hoping we both get some clarity on where our refunds are. Thanks for asking about the wait times - that s'definitely something I was wondering about too! Good luck with your calls tomorrow ๐Ÿคž

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Angel Campbell

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This is such a lifesaver! I'm completely new to filing taxes and had no idea that Cross River Bank was even involved in the TurboTax refund process. Filed on 1/30 and my WMR has been stuck on "still processing" with zero helpful information. I've been trying to call the IRS for days but kept getting lost in their automated system - having the exact button sequence (1-800-829-1040, press 1-2-1-3-2, say "direct deposit verification") written out like this takes all the guesswork out of it! Reading through all these success stories in the comments is really encouraging. It's so reassuring to see that these specific steps actually work for getting real humans on the phone instead of being trapped in automated loops forever. Planning to try both numbers first thing tomorrow morning. Quick question for anyone who's been through this - if I'm calling early morning (like 8 AM), should I expect shorter wait times, or does it not really matter? Also, when calling CRB at 877-552-7255, is there anything specific I should have ready besides my SSN? Thanks so much for sharing these detailed steps and making this whole confusing process way more manageable for us newcomers! ๐Ÿ™

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Sofia Gomez

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I've been in this exact situation for the past 3 years. My only income is from selling some stocks ($7-9k per year) and I've been filing anyway just to be safe. My tax software is free for simple returns so it doesn't cost me anything.

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StormChaser

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Which software do you use that's completely free? Most of the "free" ones I've found end up charging when you need to report investments.

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Teresa Boyd

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I use FreeTaxUSA for my simple capital gains returns. It's actually free for federal filing even with investments - no hidden fees or upgrades required. The interface is pretty straightforward and it handles 1099-B forms without any issues. State filing costs extra but federal is completely free. I've been using it for years and never had any problems with the IRS accepting my returns.

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Hattie Carson

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Great question! I was in a similar situation a couple years ago. The key thing to remember is that filing requirements are based on your total income, not specifically capital gains amounts. If your long-term capital gains are your only income and they're below the standard deduction threshold ($12,950 for 2023), you're technically not required to file. However, I'd recommend filing anyway for a few reasons: 1. It creates a paper trail with the IRS showing you properly reported the sale 2. If you had any taxes withheld, you can get them refunded 3. It establishes your cost basis for future reference 4. It's better to be safe than sorry, especially since the IRS receives a copy of your 1099-B The good news is that even if you're required to file, your tax liability would likely be $0 since long-term capital gains are taxed at 0% for lower income brackets. So you'd just be filing to comply with requirements, not because you owe anything.

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Chloe Zhang

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This is really helpful advice! I'm curious about the cost basis part you mentioned - how does filing help establish that for future reference? Is it just having the return on record, or does the IRS actually track your basis somehow? I'm planning to keep investing so want to make sure I'm setting myself up correctly for future tax years.

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Chloe Harris

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22 Has anyone used TurboTax to report their portion of losses from a JTWROS account? Is there a specific section for this? I'm in a similar situation with a joint account with my sister, and we had about $5,800 in losses last year.

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Chloe Harris

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2 I used TurboTax last year for this. When you get to the investment income section, you'll need to manually enter your portion of the capital losses rather than importing the 1099-B directly (since it's not in your name). There's an option for "I'll enter my investment income manually" or something similar. Then you check the box that says the transaction wasn't reported to you on a 1099. It'll walk you through entering the details.

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Tyrone Johnson

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I went through this exact situation two years ago with my business partners. We had a JTWROS account that generated about $4,500 in capital losses, and I was completely confused about how to handle it on our tax returns. What I learned is that you absolutely can split the losses proportionally among the actual owners, but documentation is key. Since Jake's SSN is on the 1099-B, he'll need to report the full $7,000 initially on his Schedule D. However, each of you should also report your $2,333 portion on your individual returns. The critical part is including a statement with each return explaining the joint ownership arrangement. I used language like: "This capital loss represents my 1/3 ownership share of losses from jointly-owned brokerage account [account number], with total losses of $7,000 reported under SSN [Jake's SSN]." Make sure you all keep records of your equal contributions to the account - bank statements, transfer records, etc. The IRS wants to see that your claimed ownership percentages match reality. Also, consider drafting a simple written agreement between the three of you documenting the equal ownership split, even if it's after the fact. One tip: file your returns around the same time so if the IRS has questions, they can easily see all three related returns and how the total adds up correctly.

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Giovanni Colombo

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This is really helpful advice! I'm dealing with a similar situation but with four people instead of three. One question - when you say "file your returns around the same time," do you mean literally on the same day? Or just within the same week or two? I'm worried about timing issues if one person files significantly later than the others. Also, did you ever get any follow-up questions from the IRS about your joint ownership arrangement, or did they accept the documentation without any issues?

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StarSeeker

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I went through this exact same struggle last year with my J-1 visa from Canada! The language barrier definitely makes these forms even more confusing than they already are. One thing that really helped me was finding the actual treaty text between the US and Spain on the IRS website. Search for "United States Spain Income Tax Treaty" and look for the PDF. Article 20 is usually the one that covers students and trainees - it should give you the exact language you can reference in your Form 8833. Also, don't feel bad about calling the IRS multiple times if you need to. I called three different times and got three different answers, but the third agent was really knowledgeable about international treaties and walked me through everything step by step. For what it's worth, I found that keeping my answers in the boxes simple and straightforward worked better than trying to be too detailed. The IRS just wants to understand your situation clearly. ยกBuena suerte! You've got this - it's definitely intimidating but once you get through it the first time, next year will be much easier.

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Sean Doyle

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Thanks for mentioning Article 20! I actually found the US-Spain treaty PDF and you're absolutely right - Article 20 is exactly what I needed. It's so much clearer when you can see the actual treaty language instead of trying to guess what applies to your situation. I'm definitely going to try calling the IRS again. Maybe I'll get lucky and reach someone who actually knows about international tax treaties this time. Your point about keeping the answers simple is really helpful too - I was overthinking it and trying to write paragraphs when they probably just want the basic facts. ยกMuchรญsimas gracias! It's so reassuring to hear from someone who went through the same thing and made it through successfully.

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I completely understand your frustration with Form 8833 - I went through the same struggle when I was on my J-1 visa from the Netherlands a couple years ago. The language barrier definitely makes these already complex forms even more challenging. Here's what worked for me: Start by finding your specific treaty article on the IRS website. For Spain, you'll want to look up the US-Spain Income Tax Treaty and find Article 20, which typically covers students and trainees. This will give you the exact language to reference in your form. A few practical tips that helped me: - Keep your explanations in each box concise and factual rather than overly detailed - For Box 4, only include income that's specifically exempt under the treaty (like stipends or scholarships related to your J-1 program) - Don't be afraid to call the IRS international tax line multiple times - I found some agents much more knowledgeable than others One thing I wish I'd known earlier: if you're receiving any payments from Spanish institutions or organizations as part of your J-1 program, those are typically the amounts you'd claim exemption for, not any side income from US sources. The first year is definitely the hardest, but once you get through it and understand the process, subsequent years become much more manageable. ยกรnimo!

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Ethan Clark

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This is incredibly helpful! I'm also dealing with Form 8833 as a newcomer and the specific mention of Article 20 for students/trainees is exactly what I needed to hear. I've been going in circles trying to figure out which treaty article applies to my situation. Your point about only including treaty-exempt income in Box 4 is really important - I was about to include all my income which would have been completely wrong. And the tip about calling the international tax line multiple times makes sense, since I've heard the quality of help can vary a lot depending on which agent you get. Did you end up having to provide any supporting documentation when you filed, or was the form itself sufficient? I'm wondering if I should prepare any backup materials just in case.

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