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I filed on January 29th, 2024 and was stuck in the error department until April 4th, 2024 - exactly 9 weeks and 2 days. Called on March 15th and was told to wait the full 10 weeks. Called again on April 1st and was told it was being worked on. Received my deposit on April 8th. If you don't see movement by April 13th (which will be your 10 weeks), call immediately on April 15th to request they expedite. The fiscal quarter just ended and they're clearing backlogs now!
Based on what I've seen in this community over the past few years, this "no errors but in error department" situation happens to thousands of gig workers each filing season. It's essentially a random selection for additional verification. I've tracked patterns in the community and noticed most people receive their refunds between weeks 8-10, with a small percentage going longer. The best approach is to: 1) Check your transcript weekly, not daily, 2) Call only after your 10 weeks are up, and 3) Remember that nearly everyone eventually gets their refund with no changes. The IRS is just overwhelmed and understaffed.
I've been tracking my cycle codes for the past four years. I've noticed that if you file in the first half of February, you tend to get cycle 05. If you file in the second half, it's usually cycle 02 (Monday updates). But this year seems different - I filed 2/22 and I'm seeing indications of cycle 05 like you. The IRS might have changed their assignment algorithm for 2024.
Has anyone noticed exactly what time the transcript updates happen? I've been checking at precisely 12:01am, 3:00am, and 6:00am EST to try and pinpoint when the system refreshes.
Last year when I had a similar situation, I spent hours trying to reach the IRS directly. This year I used Claimyr (https://claimyr.com) to get through to an IRS agent in about 15 minutes. They confirmed that my refund had been sent to SBTPG and there were no issues on their end. I was surprised at how complicated the handoff between IRS β SBTPG β Chase actually is. The IRS agent explained that once they show it as sent, they can't track it further, but at least I knew where to focus my follow-up calls.
Have you tried checking your refund status using the IRS2Go app instead of relying on SBTPG's portal? Sometimes the official IRS tools provide more accurate information compared to the third-party processors. Would it also be worth checking if your refund might have been split across multiple deposits if you paid for tax preparation fees from your refund? That situation sometimes creates confusion when tracking deposits.
This is a very helpful suggestion. Under IRC Β§6402(f), taxpayers have the right to receive detailed information about their refund disbursement. If using the IRS2Go app shows different information than what SBTPG is reporting, I would recommend documenting both discrepancies carefully before proceeding with further inquiries to either party.
If you're really worried, you can always call the IRS directly. I was in the same boat last month - transcript said complete but no deposit date. Spent two days trying to get through on their normal number without success. Finally used Claimyr (https://claimyr.com) and got connected to an agent in about 15 minutes. They confirmed my refund was scheduled but just hadn't updated in the system yet. Got my deposit three days later. Worth the fee to save hours of frustration on hold.
Does Claimyr actually work? I've tried calling the IRS like 20 times this week and can never get through.
Just be patient. The IRS is swamped right now with tax season in full swing. As long as your transcript shows complete, your refund is coming. I've had it take up to 2 weeks after 'complete' status before getting my deposit date during busy periods.
Liv Park
I... might be in the same boat. I'm not entirely sure if I received that payment or not, but I did claim it on my return. Now I have those same codes and I'm nervously waiting. I've heard that sometimes these adjustments can happen pretty quickly, while other times they can drag on. I suppose it depends on how backlogged the IRS is at the moment.
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Leeann Blackstein
Just wanted to share some good news - I had this EXACT situation last month! Claimed I didn't get the Child Tax Credit advance when I actually did. Got the 570/971 codes, received a notice about 10 days later explaining the adjustment, and then my transcript updated with a DDD exactly 14 days after the notice date. The refund hit my account right on schedule, just minus the amount I had incorrectly claimed. So hang in there - the system is actually working pretty efficiently for these types of adjustments!
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Ryder Greene
β’Was your refund exactly $1,400 less than what you were expecting? I'm trying to calculate how much I'll actually get after they make the adjustment.
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