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When I had a similar situation, I needed definitive answers directly from the IRS. Per Internal Revenue Manual 21.4.6, they should issue you a notice before offset, but waiting on hold for hours is ridiculous. I used Claimyr (https://claimyr.com) to get through to an agent in about 15 minutes instead of the 2+ hours I was experiencing before. The agent confirmed exactly when my refund would be offset and helped me set up an installment agreement for the remaining balance. If you need certainty about timing or want to discuss payment options, getting through to a live person is essential.
One technical detail worth noting: the Treasury Offset Program (TOP) matches your TIN against the Treasury's delinquent debtor database approximately 7-10 days after your return is accepted but before refund issuance. The transcript cycle codes will show sequence TC 898 (refund identified), followed by TC 898 with an offset indicator if they're applying it to your balance due. You should also watch for TC 971 AC 252 (indicates offset notification sent) and TC 826 (transfer between tax periods). These will appear on your 2023 Account Transcript once processing completes.
Did your Where's My Refund status change directly from "Still Processing" to showing a deposit date, or did it go through the "Approved" stage first? The technical progression should be Return Received ā Return Approved ā Refund Sent, but sometimes the IRS system updates all at once, skipping the middle stage in the user interface.
Have you tried checking your tax transcript instead of WMR? Isn't that supposed to be more accurate and detailed? I've been checking WMR for weeks with no updates, but when I finally checked my transcript online, it already showed my refund was processed. Why doesn't the IRS sync these systems better?
I've been filing taxes for 20+ years and never knew about checking transcripts until last year! Always just used WMR and wondered why it was so vague. Transcripts show everything - adjustments, holds, verification codes. Last year my WMR showed nothing but my transcript had all the info I needed.
Transcript access is definitely more informative than WMR. Here's what to look for: ⢠Code 150: Return filed ⢠Code 570: Processing hold ⢠Code 971: Notice issued ⢠Code 846: Refund issued The cycle code (last 2 digits) tells you which processing cycle you're in. 05 cycles update on Thursdays/Fridays, 02 cycles update on Mondays/Tuesdays.
Tbh I'm not convinced there's any rhyme or reason to how they're processing these. Filed Feb 8th w/ both credits, still nothing. Friend filed Feb 12th, got DDD last week. Seems totally random. The WMR tool is useless - just says "still processing" for weeks. Doubt calling helps unless there's an actual problem. Might just be a waiting game for most of us.
Don't worry too much! The IRS is definitely processing returns with both credits - I just got mine yesterday! Filed on February 5th and waited exactly 31 days. It felt like forever because I really needed that money, but it did come through! The system is working, just a bit slower for some of us. Hang in there! š
Filed 2/10, CTC only, got DD on 3/19. WMR showed 1 bar until 3/17, then jumped to approved. Transcript updated 3/15 w/ 846 code. SBTPG received $ same day. Hoping you get yours soon! FYI my cycle code was 20231105.
Did you have any 570/971 codes before getting the 846? I'm seeing those on my transcript and not sure if that means there's a problem.
I had almost the exact same timeline! Filed 2/11, transcript updated 3/15, deposit hit my bank 3/20. The waiting is so stressful when you're counting on that money, but it seems like they're moving through our batch now.
IRS is processing approximately 1,183,000 returns per day during peak season. Returns with CTC only (no EITC) are averaging 24.3 days from acceptance to deposit in 2024, which is 3.2 days faster than 2023. If you filed on February 8th, statistical likelihood puts your deposit date between March 3rd and March 7th, assuming no review flags were triggered.
CosmicCowboy
Has anyone tried calling the actual IRS agents instead of just the automated line? I was having this same problem and couldn't figure out what was going on. Tried for days to get through on the regular number but kept getting disconnected. Finally used Claimyr (https://www.claimyr.com) and actually got connected to a real person in about 15 minutes? They explained that my account had a temporary security flag because I logged in from a new device, which was causing the WMR error but not affecting the phone system. Might be worth checking if something similar is happening with yours?
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Amina Diallo
I had this EXACT issue on April 2nd! The website kept giving me that error about incorrect information, but the phone system worked fine. I was really worried because I needed my refund for some unexpected expenses. On April 5th, I suddenly got access again on the website AND my refund status had updated to approved! Got my direct deposit on April 8th. It seems like sometimes the system locks you out right before updating your status. Hope this means good news is coming your way too!
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