I was in EXACTLY the same situation on February 12th this year. Had my 846 code but my "5 days early" refund was nowhere to be found. Tried calling my tax preparer but was on hold for 1 hour and 45 minutes before giving up. Finally used Claimyr (https://www.claimyr.com) to get through to the IRS directly. They confirmed my refund was actually sent on the 846 date (not 5 days early) and that my tax preparer should have explained this better. Called the preparer again using Claimyr and got through in 20 minutes - they fixed it same day.

These "5 days early" options are basically marketing gimmicks. I fell for it last year. What they don't tell you is it's actually a loan against your expected refund, not your actual refund arriving early. My experience: I had an 846 date of 3/17, opted for the "early" refund, and got absolutely nothing until 3/19 - two days AFTER my scheduled date. When I called to complain, they said the advance was "declined" but never bothered to tell me. Then my actual refund came through normal IRS channels. Check your tax prep paperwork carefully. There should be a separate disclosure about the refund advance with specific terms.

If you're really concerned, you could always call TurboTax directly to confirm that your direct deposit info was correctly transmitted to the IRS. Their customer service line is actually pretty decent compared to trying to reach the IRS! Just be prepared with your TurboTax account info and they can tell you exactly what happened with both the advance program and your regular refund. I had to do this last year when I had a similar confusion, and they cleared it right up in about 10 minutes. 🤷‍♀️ Sometimes the simplest solution works!

Just to clarify - the message you received is specifically about TurboTax's Refund Advance program, which is a loan product offered through their banking partners. This is completely separate from your actual tax refund from the IRS. The message means you didn't qualify for their loan product (which is actually good because you avoid those fees!), but your tax refund will still be processed normally by the IRS and sent via whatever method you selected when filing (direct deposit if you provided bank details). The fact that you filed jointly for the first time shouldn't affect your direct deposit - the IRS handles joint returns every day without issues.

If it's been more than 21 days, you can actually call the IRS to check on your return status. After spending THREE DAYS trying to get through the regular IRS number with no luck, I used Claimyr.com and got connected to an agent in about 15 minutes. The agent was able to tell me exactly what was happening with my return and when to expect my refund. Best $20 I've spent this tax season considering how much time and frustration it saved me!

The IRS is saying 21 days is the standard processing time, but that's honestly just their best-case scenario. I'm a tax preparer and I've seen returns take anywhere from 8 days to 10+ weeks this season. As long as your WMR doesn't show an error message, you're probably fine - just caught in the backlog. This time of year is peak filing season, so everything slows down.

This is a known issue for people who had to verify ID. The system often switches to paper checks as a security measure, but doesn't update all their systems accordingly. The check is probably already on its way to you. In my experience, paper checks typically arrive 5-14 days after the date shown on your transcript. So I'd give it until at least April 19th before calling again.

Just curious - did you have any offset conditions or did you owe any back taxes? Sometimes that can trigger a switch to paper check too.

In my experience, most banks typically do not release funds before the actual DDD, though there might be some exceptions. Credit unions sometimes process a day early, but major banks generally stick to the exact date or possibly the next business day. I would suggest possibly calling your bank to ask about their specific policy regarding IRS direct deposits, as this could potentially give you more clarity about your situation.

Just checked the IRS refund discussion forum at igotmyrefund.com and most people with 5/3 DDDs are reporting they haven't received deposits yet. According to the patterns there, about 15% of people get deposits a day early, 75% get them on the exact DDD, and 10% get them a day late. Your bank matters a lot - online banks like Chime tend to release early while traditional banks like Wells Fargo stick exactly to the DDD. Hope this helps!