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Have you tried calling the specific refund hotline at 1-800-829-1954? It's different from the main IRS number and sometimes has shorter wait times. Also, what filing status did you use? Are you claiming any credits like the Earned Income Credit or Child Tax Credit? Those can affect processing times significantly.
Instead of calling, have you considered setting up an in-person appointment at your local Taxpayer Assistance Center? You can schedule it by calling 1-844-545-5640. They're usually less busy than the main phone lines, and once you get an appointment, you can speak to someone face-to-face who can look up your return status. I've found this approach much more effective than spending hours on hold.
According to IRS Publication 5348, refund status updates can temporarily revert during the final verification process. If your refund was scheduled for today, I recommend checking your bank account directly rather than relying on the TurboTax tracker. Many financial institutions post deposits throughout the day, not just in the morning. If nothing appears by tomorrow, you can request your tax transcript online through the IRS website which will show the exact status with action codes.
This happened to me last year and I nearly had a heart attack! I was checking my account every hour like a crazy person. The status went back to pending around 6am, but the money actually hit my account around 3pm that same day. TurboTax never updated the status again - it still showed pending even after I had the money. Their tracking system isn't perfect, especially during high volume periods.
Success story here - I was in your exact position last year. Couldn't remember if I'd received the third stimulus or not. Spent hours searching bank statements with no luck. Then I remembered I had changed banks in February 2021! Checked my old account statements and there it was - $1,400 from March 2021. Would you believe I had completely forgotten about that old account? Sometimes the answer is hiding in a place we're not even looking. Have you had any account changes that might explain why you're not seeing it in your current records? Or perhaps it came as a physical check that was deposited differently?
I'm curious - are you asking about this because you're trying to claim the Recovery Rebate Credit on a late 2021 tax return? Because if so, it's important to note that the third stimulus payment was technically an advance payment of a 2021 tax credit, but the deadline to claim any missing stimulus money on your tax return was generally the April 2022 filing deadline (or October 2022 with an extension).
I had exactly the same issue 32 days ago! Someone had the same last 4 of my SSN and their income was showing on my transcript. I called the IRS exactly 7 times before getting through. The agent confirmed it was a reporting error where an employer had transposed 2 digits in someone else's SSN. They filed a correction form and my transcript updated exactly 14 days later. My refund was processed 3 days after that. The 971 code was just generating a letter explaining the situation - nothing to worry about!
Well that's a relief! Nothing like discovering someone else's income on your tax account to give you a mini heart attack. š Thanks for sharing your timeline - gives me hope this won't drag on forever.
This happened to me last year. It was identity theft. Don't wait. Call the IRS immediately. My refund was delayed for 4 months while they sorted it out. The 971 code means they're sending you a letter - in my case it was asking me to verify my identity. You should also check your credit reports right now and freeze your credit. The IRS will likely tell you to file Form 14039.
TechNinja
Just got my refund today! DDD was 2/26, trace number appeared at 7:23pm on 2/25, and money was in my account at 12:01am on 2/26. Everything went exactly as planned! I was actually impressed with how smooth it was compared to last year when I had to wait an extra week past my DDD. For anyone still waiting - hang in there, the system is working, just maybe not as fast as we'd all like. š
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Keisha Thompson
Word of caution from someone who's been burned before: Don't count on that money until it's actually in your account! š Last year I had a DDD of 3/12, saw my trace number on 3/11, told my landlord I'd pay on the 12th... and then the money didn't hit until 3/15 because of some "processing delay" at SBTPG. They take their sweet time deducting their fees before sending it along. The IRS might be prompt with their timeline, but these third-party processors march to their own drummer.
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